Support Engineer Job Vacancies in Kozhikode

Software Support Engineer - Kozhikode

Forte Recruitment Consultants

1 - 2 yrs
2.5 Lac/Yr
Kozhikode

SQL Software Support Executive Software Support

Summary:You are expected to be an analyst and a programmer during the development, implementation, and support of information systems and applications. You will be the primary point of contact between customers and the development team. Your responsibilities may include resolving conflicts between the client and the development team or between internal development groups.Roles & Responsibilities: Demonstrate good working knowledge of IT technologies Prepare and maintain technical data, reports, documentation and briefings Basic understanding of ERP system (Purchase, Sales, POS, HR, finance) Supporting senior analysts by conducting research, preparing reports, and assisting with client meetings Coordinate and support software professionals in installing and analyzing applications and tools Develop, analyze and implement testing procedures, programming, and documentation Design efficient IT systems to meet business and technology needs Coordinate with developers to build and implement technology solutions Integrate multiple systems and reconcile the needs of different teams Confirm program operation by conducting tests; modifying program sequence and/or codes Research, evaluate and recommend solutions and appropriate technology to meet users needs Work with customers to maintain existing software as needed throughout their lifetime On completion, you will install and train the customer to effectively use the program

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Customer Support Service Engineer

Hitachi Payment Services

0 - 5 yrs
3.8 Lac/Yr
Kozhikode +9 Tirupati, Thiruvananthapuram, Kochi, Kozhikode, Dindigul, Ramanathapuram, Pattukkottai Thanjavur, Thoothukudi, Sivakasi

Service Engineer Customer Support Engineer

Key Areas of Responsibility -- Customer Support Engineer ( CSE) The Customer Support Engineer (CSE) is the owner of customer incidents as assigned. The Customer Support Engineer will make repairs and replace components.The Customer Support Engineer will also assist in site feasibility, Pre staging of equipment if needed. The Customer Support Engineer will also perform required modular swapping, unit replacements and perform preventative maintenance services.The Customer Support Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, Regional manager, or Helpdesk.The Customer Support Engineer will have ownership of the customer problems or incidents until the situation has been resolved to the customer--s satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA).Submission of documentation namely TRF, Installation documents, Chargeable call Slips and Faulty Tags.Willing to visit other locations if need arises for supportCustomer Relations/Customer SatisfactionBuild working relationships with customers and develop informal communication channels with customer account at the local level (i.e. Branch, Store or office).Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures.Communicates to all levels - Service/Installation Coordinator/Project team/RMs/Customer/Helpdesk/SCM/TRC/Kitting team, throughout the entire service activity.Represents HPY in a manner that reflects positively on the image and reputation of the companyInstallation and set-up of hardware, hardware modifications and support SLM/FLM calls Performs periodic preventative maintenance on assigned products Diagnoses problems, makes repairs

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Support Engineer Job Vacancies in Kozhikode

Software Support Engineer - Kozhikode

Customer Support Service Engineer

Apply to 2 Support Engineer Job Vacancies in Kozhikode