Software Support Job Vacancies in Mohali

Key Responsibilities Handle inbound and outbound calls to support customers with technical issues efficiently and courteously. Diagnose, troubleshoot, and resolve system, hardware, and software problems via remote desktop sessions. Provide step-by-step technical guidance to customers to ensure issue resolution during the first contact. Record all interactions, issues, and resolutions in the company CRM or ticketing tools. Process customer payments securely through authorized payment gateways. Escalate unresolved issues to the next level of support and follow up to ensure proper closure. Maintain high standards of customer satisfaction by adhering to company service-level requirements.Requirements Minimum 2 years of experience in providing technical support via remote sessions (PC, laptop, or mobile). Proven experience handling both inbound and outbound technical calls. Prior experience in processing online payments or transactions securely. Strong communication skills in English (both written and verbal). Must have a stable high-speed internet connection (minimum 200 Mbps). Must own a 5G-enabled laptop or computer suitable for remote working. Ability to work in rotational shifts and flexible rostered offs as per business requirements. Strong problem-solving and multitasking abilities with a customer-oriented approach.Preferred Skills Familiarity with remote desktop tools, CRM systems, and ticketing platforms. Basic networking knowledge and understanding of operating systems. Customer service certification or prior work in a BPO/Tech Support environment.

Position: System AdministratorLocation: Mohali, ZIrakpur, ChandigarhJob Type: Full timeKey Responsibilities:-Hardware and Software Support: Provide comprehensive support for computers, laptops, and other devices used in the office environment.-Troubleshooting: Identify and resolve hardware and software issues promptly to ensure seamless operations.-System Maintenance: Perform regular system updates, backups, and maintenance tasks to keep systems running smoothly.-Network Management: Assist in the management and maintenance of the office network infrastructure.-User Support: Respond to IT-related queries from employees, providing effective solutions and ensuring a positive user experience.Qualifications:-Proven experience as a System Administrator or similar role.-Strong knowledge of computer systems, hardware, and software.-Proficient in troubleshooting and problem-solving.-Familiarity with network protocols and configurations.-Excellent communication and interpersonal skills.

Role & Responsibilities - Identify, propose and close sales opportunities for Companies product and service solutions over the phone. - Achieve the required quantity and quality of outbound calls to prospects and qualify, convert enough new business to meet a monthly quota. - Receiving calls by prospective customers, cold calling not required. - Utilize phone, email and web tools to communicate and present company offerings. - Work in a team environment. - Answer/respond to customers inbound questions; maintain CRM tools with accurate data. - Meet and/or exceed individual product and services targets set by the client. - Effectively build and execute a target achievement plan to maximize revenue; give weekly forecasting.Skills & Knowledge Should have good knowledge of Mac, Window, Email, printer, router, troubleshootAchieving Sales TargetExcellent interpersonal and customer relationship building skills requiredShould have proven skills in working and building relationship with product partners and resellersExcellent written, oral and listening skills required; Strong business understanding.US Process, Night Shift.Skills & Knowledge Should have good knowledge of Mac , Window, Email, printer, router Technical Support and troubleshooting.

o actively look for improvements in the current IT systems and formulate plans for changes which enhance productivity, accountability, repeatability, and scalability of operations. To execute projects set by upper management with the previously mentioned goals. Some of the immediate projects would be: Introducing Microsoft teams, Sharepoint and OneDrive for storing all documents electronically Improving the hosting of the internal ERP software Upgrade some PCs and procure new PCs as required Create standard operating procedures for tasks along with flowcharts to reduce man dependence. Self-proposed projects

Provide product related support to ship/office staff.Provide support to users related to IT hardware and software, through phone, web, WhatsApp & email.Manage end-user client relationship on a day to day basis.Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriatelyLearn and be proficient with advanced user configuration optionsBe able to deploy applications and troubleshoot defectsAbility to understand the client's business requirements.Able to determine problems and deliver known solutions with a high level of customer satisfaction.Provide 24/7 coverage, work in alternating shifts of day, evening and night.Occasional travel/sail required for onsite implementations on vessel or office.Provide trainings/demonstrations of company products to international clientele.