Software Support Job Vacancies in Mohali

Key Responsibilities Handle inbound and outbound calls to support customers with technical issues efficiently and courteously. Diagnose, troubleshoot, and resolve system, hardware, and software problems via remote desktop sessions. Provide step-by-step technical guidance to customers to ensure issue resolution during the first contact. Record all interactions, issues, and resolutions in the company CRM or ticketing tools. Process customer payments securely through authorized payment gateways. Escalate unresolved issues to the next level of support and follow up to ensure proper closure. Maintain high standards of customer satisfaction by adhering to company service-level requirements.Requirements Minimum 2 years of experience in providing technical support via remote sessions (PC, laptop, or mobile). Proven experience handling both inbound and outbound technical calls. Prior experience in processing online payments or transactions securely. Strong communication skills in English (both written and verbal). Must have a stable high-speed internet connection (minimum 200 Mbps). Must own a 5G-enabled laptop or computer suitable for remote working. Ability to work in rotational shifts and flexible rostered offs as per business requirements. Strong problem-solving and multitasking abilities with a customer-oriented approach.Preferred Skills Familiarity with remote desktop tools, CRM systems, and ticketing platforms. Basic networking knowledge and understanding of operating systems. Customer service certification or prior work in a BPO/Tech Support environment.