Software Support Executive Female 12th Pass Jobs in Nashik

There are currently no vacancies available for "Software Support Executive" in Nashik

If you are interested for future opportunities please Post Your Resume

Browse the "Software Support Executive" Jobs in Other location of Maharashtra

Freshers For Software Support Executive - Nashik

Impact HR & KM Solutions

Fresher
3.0 Lac/Yr
Nashik

Software Support Executive Software Support

Customer Support: Respond to customer inquiries and technical issues via phone, email, or chat. They provide troubleshooting, guidance, and solutions to resolve problems efficiently.Troubleshooting & Diagnostics: Diagnose and analyze software-related problems reported by customers. This involves asking detailed questions, replicating the issue, and identifying the root cause.Documentation: Maintain accurate and detailed records of all customer interactions, technical issues, and their resolutions. They also contribute to knowledge bases and FAQ documents to help customers find solutions on their own.Issue Escalation: Escalate complex or unresolved issues to higher-level support teams, such as engineering or product development, and follow up to ensure a timely resolution.Product Knowledge: Maintain a deep understanding of the software's features, functionalities, and limitations to provide effective and accurate support.

View all details

Apply

Software Support Executive

Impact HR & KM Solutions

1 - 2 yrs
3.0 Lac/Yr
Nashik

Git Hub Data Base Server VM VPN Fire Wall Scripting Red Hat Networking Knowledge (OSI Network Layers TCP IP)

Customer Support & Troubleshooting:Serve as the first point of contact for customers seeking technical assistance via phone, email, chat, or ticketing systems.Diagnose and resolve software-related issues, including functionality problems, error messages, and usability challenges.Guide users step-by-step through problem-solving processes or feature usage.Prioritize and manage multiple support requests simultaneously, ensuring timely responses and resolutions.Issue Escalation & Follow-up:Escalate complex or unresolved issues to higher-level support teams, development teams, or relevant departments.Follow up with customers to ensure their issues are fully resolved and they are satisfied with the solution.Collaborate with internal teams (e.g., development, QA, product) to provide feedback and facilitate bug fixes or feature enhancements.Documentation & Knowledge Management:Accurately log and document all customer interactions, technical issues, and resolutions in the ticketing system.Contribute to and maintain a knowledge base, FAQs, and self-help articles to empower users and reduce support volume.Identify recurring issues and suggest proactive solutions or training materials.Product Knowledge & Training:Maintain a deep understanding of the software product(s) and their functionalities, updates, and integrations.Educate customers on product features, best practices, and new releases.Continuously learn and stay updated on industry trends and software advancements.Customer Satisfaction:Ensure a positive customer experience by being empathetic, professional, and efficient.Gather customer feedback and contribute to improving support processes and product usability.

View all details

Apply

Software Support Executive Female 12th Pass Jobs in Nashik

Browse the "Software Support Executive" Jobs in Other location of Maharashtra

Freshers For Software Support Executive - Nashik

Software Support Executive

Apply to 0 Software Support Executive Female 12th Pass Jobs in Nashik