Freshers For Software Support Executive - Nashik

Impact HR & KM Solutions

Fresher
1 Openings
2.0 - 3.0 Lac/Yr
Posted 47 days ago
Face-to-Face interview
Nashik

Key Skills

Software Support Executive Software Support

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Job Description

customer support: respond to customer inquiries and technical issues via phone, email, or chat. they provide troubleshooting, guidance, and solutions to resolve problems efficiently.

troubleshooting & diagnostics: diagnose and analyze software-related problems reported by customers. this involves asking detailed questions, replicating the issue, and identifying the root cause.

documentation: maintain accurate and detailed records of all customer interactions, technical issues, and their resolutions. they also contribute to knowledge bases and faq documents to help customers find solutions on their own.

issue escalation: escalate complex or unresolved issues to higher-level support teams, such as engineering or product development, and follow up to ensure a timely resolution.

product knowledge: maintain a deep understanding of the software's features, functionalities, and limitations to provide effective and accurate support.

Experience
Fresher
No. of Openings
1
Education
12th Pass, B.A, B.B.A, B.Sc, M.Com
Role
Software Support Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Impact HR and KM Solutions Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery

About Impact HR & KM Solutions

Impact HR & KM Solutions is benchmarked as one of the most trusted and dedicated HR & Outsourcing Companies in India that has been serving its clients over the years. We have earned a name for ourselves for providing clients innovative HR solutions. We are one among the very few companies that understand clients needs to the roots and make efforts to go to those roots just as to give them what they want. Our services include HR Outsourcing Services, Talent Management, Knowledge Management, ,Executive Hunt, Resume Services, Corporate Governance and Networking Solutions. We place candidates across various industries like Banking / Financial, BPO, Human Resource, Engineering, Medical/Health Care/Pharmaceuticals, FMCG, Export/ Import, Education / Training and Automobile.Our services are prompt and cater to all kinds of clients. At Impact HR & KM Solutions, we provide customized solutions for all kind of clients with great levels of enthusiasm and passion towards them.