Social Media Analyst Graduate Fresher Jobs in Delhi

- **Key Responsibilities:**1. Handle incoming customer inquiries and provide accurate information: As a Customer Support Executive, you will be responsible for answering phone calls, emails, and messages from customers and addressing their queries in a prompt and professional manner.2. Assist customers with product-related issues: You will need to have a good understanding of the products or services offered by the company in order to troubleshoot and resolve any issues that customers may be facing.3. Process orders and returns: It will be your responsibility to assist customers with placing orders, processing returns, and ensuring that their transactions are completed smoothly.4. Maintain customer records: You will need to update customer information and interactions in the company's database to ensure accurate record-keeping and seamless communication with customers.- **Required Skills and Expectations:**1. Excellent communication skills: The ability to communicate effectively with customers is essential for this role.2. Strong problem-solving skills: You should be able to think on your feet and come up with solutions to customer issues quickly and efficiently.3. Patience and empathy: Dealing with customer complaints and frustrations requires a high level of patience and empathy.4. Basic computer skills: Proficiency in using basic computer applications and CRM software is necessary for this role.

ob descriptionAs a social media executive, you will work collaboratively with our communications and marketing team. You will also manage our social media presence, create and execute strategies and engage with our audience to increase brand awareness. You should be able to lead and manage our digital campaigns to nurture our brand's online visibility from ideation to final execution and analysis.If you have a knack for written and verbal communication and enjoy working in an interactive and growth-oriented environment, you could be an excellent fit for the role.Our remuneration, benefits and growth opportunities align with the industry standards. We practise inclusivity by welcoming aspirants from all backgrounds to join our workforce.Objectives of this roleWork closely with marketing and communications teams to establish and maintain an assertive brand outreach on social platforms.Develop and execute social media strategies to meet brand objectives.Manage paid advertising on platforms such as Facebook, Twitter, Instagram, LinkedIn, Reddit, Tumblr and Reddit.Support social marketing efforts for other channels, such as SEO/SEM/PR campaigns.Act as the primary point of contact for all customer concerns and inquiries from the media about a given product line.Your tasksMonitor the organisation's social media accounts and ensure brand consistency in all social media messages, produce reports, etc.Create relevant and versatile content to engage target audiences, promote our brand and drive engagement.Report and analyse the performance of social media campaigns and provide insights on performance metrics.Manage outreach with third-party influencers and plan live events, webinars or conferences.Lead and instruct cross-functional teams (content, graphics, marketing) in a fast-paced environment with multiple deadlines.Required skills and qualificationsExperience of at least one[1] years in digital marketing, content writing, web design .