Customer Support Executive - Freshers

Role Overview ORM Executive

As an ORM Executive, you will monitor, manage, and protect the online reputation of our clients. Youll track conversations, engage with audiences, and develop proactive strategies to maintain a positive brand image across social and digital platforms. Your insights will help shape brand perception and support overall marketing objectives.

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Key Responsibilities

Monitor social media, review sites, forums, and other online platforms for mentions of clients and relevant industry conversations.

Respond to queries, comments, and reviews in line with brand voice and policy.

Escalate potential crises, negative sentiment, or emerging trends to senior stakeholders promptly.

Collaborate with social, content, and strategy teams to align ORM efforts with campaigns.

Prepare reports and insights on brand perception, trends, and competitor activity.

Stay updated on digital trends, platform policies, and best practices for online reputation management.

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Requirements

01 year of experience in ORM, social media management, or digital marketing roles.

Bachelors degree in communications, Journalism, Marketing, or a related field.

Strong understanding of social media platforms, digital ecosystems, and online conversation trends.

Excellent written communication, editing, and storytelling skills.

Ability to handle sensitive situations calmly and maintain brand reputation.

Familiarity with ORM tools, social listening platforms, and analytics is a plus.

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Why RepIndia

Work with some of Indias most iconic and high-growth brands.

Thrive in a culture that celebrates creativity, curiosity, and collaboration.

Be part of an award-winning team shaping the future of digital storytelling.

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  Graduate

• Role

  Customer Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office