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SLA Manager Jobs

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Opening For Data Reliability Support Engineer

Cynosure Corporate Solutions

  • 5 - 10 yrs
  • Chennai
Data Engineering Data Reliability Engineering SQL Python Data Observability Data Quality Monitoring Automated Data Validation Data Contracts Data Anomaly Detection Data SLAs and SLOs Distributed Systems Data Architecture Root Cause Analysis Incident Management Data Governance Metadata Management Data Lineage Microsoft Azure ADLS Dynamics 365 CRM Grafana Monte Carlo Acceldata Informatica Collibra Talend Data Quality Microsoft Purview.
We are looking for an experienced Data Reliability Support Engineer to ensure data quality, reliability, observability, and compliance across enterprise data platforms. The candidate will develop automated validation frameworks, monitor data pipelines, enforce data contracts, and ensure SLA-compliant data reaches downstream platforms.Key ResponsibilitiesDesign enterprise-wide data observability frameworks and monitor data platform health, freshness, volume, completeness, and schema changes.Develop automated anomaly detection, data validation, alerting, and incident management frameworks.Define, monitor, and improve data SLAs and SLOs.Prevent poor-quality or non-compliant data from entering downstream platforms through data quarantine and rejection mechanisms.Implement and enforce data contracts with Data Governance teams and upstream system owners.Integrate data quality metrics with governance platforms and support metadata, lineage, and data catalogue initiatives.Publish data quality scorecards and track SLA violations, recurring data defects, and reliability metrics.Lead root cause analysis, coordinate corrective actions, and escalate repeated data contract violations.Collaborate with Data Engineering, Data Governance, Platform, and source system teams to improve reliability and operational efficiency.Required Skills & Qualifications5-10+ years of experience in Data Engineering, Data Platform Engineering, or Reliability Engineering.Strong proficiency in SQL and Python.Hands-on experience with Grafana, Monte Carlo, or Acceldata.Experience with Informatica, Collibra, Talend Data Quality, or Microsoft Purview.Familiarity with Microsoft Azure, Azure Data Lake Storage (ADLS), Dynamics 365, and CRM systems.Experience in automated data validation, anomaly detection, data SLAs and SLOs, and data pipeline reliability.Strong understanding of distributed systems, enterprise data architecture, data contracts, metadata management, data lineage, and data governance.Familiarity with CI/CD pipelines and Infrastructure as Code (IaC).Strong analytical, troubleshooting, root cause analysis, stakeholder management, and cross-functional collaboration skills.Proactive problem-solving approach, adaptability, and commitment to continuous improvement.Key Performance Indicators (KPIs)Reduction in downstream data incidents and recurring data defects.Increase in data sources covered by formal data contracts.Improvement in SLA adherence, data freshness, completeness, and overall quality metrics.Reduction in reactive troubleshooting.
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Urgent Requirement For Order Management Manager

Talent Zone Consultant

  • 8 - 12 yrs
  • Chennai
Order Management Order Processing Order Fulfillment Order to Cash O2C Supply Chain Logistics ERP SAP Customer Order Management Inventory Coordination SLA Management MIS Team Management
Order Management ManagerExperience: 8-12 YearsLocation: ChennaiWe are hiring an Order Management Manager to oversee end-to-end order processing, fulfillment, and customer order operations while ensuring timely and accurate deliveries.Key ResponsibilitiesManage end-to-end order management and fulfillment operations.Monitor order processing, invoicing, dispatch, and delivery activities.Coordinate with sales, warehouse, logistics, finance, and customer service teams.Resolve order issues, exceptions, cancellations, and escalations.Drive process improvements and improve order accuracy and turnaround time.Track operational KPIs, prepare MIS reports, and ensure SLA compliance.Lead and mentor the order management team.Relevant SkillsOrder Management, Order Processing, Order Fulfillment, Order to Cash, O2C, Supply Chain, Logistics, ERP, SAP, Customer Order Management, Inventory Coordination, SLA Management, MIS, Team Management
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Hiring For Technical Operations Manager

ABP Empower

  • 5 - 7 yrs
  • 7.0 Lac/Yr
  • Chandigarh
Problem-solving Incident Response Team Leadership Performance Monitoring Communication Skills Process Improvement Vendor Management Data Analysis After Sales Service Technical Operation Complaint Monitoring Distributed Field Service SLA Customer Communication Service Documentation RCA CAPA Portal Compliance CRM
This is a modern, execution-heavy role. You will run field operations through our company app/CRM, ensuring technician attendance, site visits, service reports, and closures are captured in real time. The goal is simple: no complaint should remain unattended or poorly documented, and no deductions should happen due to missed timelines, missing attendance, or incomplete portal compliance.Key Responsibilities Lead Pan-India Field Team (20+): Plan deployment, productivity, discipline, and performance across zones; manage travel, tools, and site readiness. App-Based Monitoring & Work Control: Use the company app to track technician location, attendance, job status, visit evidence, and daily outputs; ensure teams follow the workflow inside the app (not WhatsApp-only operations). Complaint-to-Closure Ownership: Drive end-to-end resolution of complaints, failures, rejections, and performance issues with clear timelines and escalation. Zero-Leakage on Portal Compliance: Ensure every complaint is acknowledged, attended, and closed with proper documentation so there are no payment deductions/penalties due to delayed attendance, missing visit proof, or incomplete reports. Men + Material Coordination: Coordinate spares/material movement, urgent dispatches, and manpower allocation so technicians reach site with the right parts and support. RCA & CAPA Execution: Coordinate technical investigations with QA/QC and Production; run structured RCA (5-Why/8D), ensure CAPA implementation, and prevent repeat issues. Service Documentation Discipline: Ensure complete service visit reports, commissioning/installation records, customer sign-offs, photos/evidence, and closure notes as per railway expectations. Dashboards & SLA Management: Maintain trackers/dashboards for open complaints, aging, repeat issues, response times, and closure quality; run daily/weekly reviews with field teams. Training & Field Readiness: Train technicians on installation standards, safety, professional site conduct, and documentation requirements inside the app. Customer Communication: Coordinate with railway officials/workshop teams to secure access, approvals, and closure acknowledgments smoothly and professionally.Required Skills & Competencies Serving in the railways as a After sales manager for complaint monitoring is MANDATORY to apply for this role. Proven experience managing distributed field service teams in railways/automotive/industrial equipment/safety-critical manufacturing. Strong execution discipline: you can run SLA-based closures and stop issues from aging. Comfort with tech-enabled operations: app-based attendance, job tracking, CRM workflows, dashboard reporting. Strong coordination skills across QA/Production/Stores/Dispatch and external stakeholders. Strong documentation rigor and ability to defend closures with evidence. Good Excel/MIS capability for reporting and analysis.Qualifications B.E./B.Tech/Diploma (Mechanical/Electrical/Production preferred). 4-10 years relevant experience; railways exposure is a strong advantage. Administration job and there is no travel expected. Travel heavy role also available.
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Customer Experience Engineer (full Time)

Flydocs

  • 1 - 6 yrs
  • Vadodara
Customer Engineer CRM SLA Saas Ticket Booking Data Management
1. Customer Interaction & Issue ResolutionServe as the initial contact for customer queries via email, chat, or phone.Understand customer concerns and provide prompt responses using knowledge base and standard operating procedures.Troubleshoot common product issues, guiding customers through basic resolutions.Accurately log customer interactions and issues in hubspot.2. Escalation & CollaborationIdentify and escalate complex issues to Tier 2 when needed.Work closely with cross-functional teams, including Technical Support and Product teams, to ensure customer concerns are addressed efficiently.Follow up on unresolved customer cases, ensuring timely resolution and customer satisfaction.3. Customer Experience & Service ExcellenceMaintain a high level of professionalism and empathy in all interactions.Ensure compliance with SLAs (Service Level Agreements) for response and resolution times.Gather customer feedback and provide insights to improve product usability and support processes.4. Knowledge Management & Continuous LearningStay updated with flydocs product updates, new features, and system changes.Contribute to internal knowledge bases and FAQs to improve first-contact resolution.Participate in training sessions and skill enhancement programs.RequirementsRequirementsEssential SkillsCustomer Service Excellence: Strong communication and interpersonal skills to engage with customers effectively.Technical Aptitude: Basic understanding of SaaS applications, troubleshooting, and ticketing tools.Problem-Solving: Ability to analyze customer concerns and provide logical solutions.Time Management: Ability to handle multiple queries efficiently while meeting SLAs.Preferred Skillsflydocs platformExperience in the aviation or SaaS industry is a plus.Familiarity with CRM tools.Basic understanding of data handling and reporting.
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Hiring For BMS Service Engineer

JOB24by7 Recruitment Consultancy Services

  • 8 - 12 yrs
  • 15.0 Lac/Yr
  • Mumbai
Service Engineer BMS operations maintenance Building Management System Management Skills Performance Management System team management teamwork leadership Technical Skills equipment maintenance Compliance SLA Customer Management Customer Service Client Management relationship management Troubleshooting Skills Problem Solving Records Management Budgeting invoicing Time Management
BMS Service Manager is responsible for overseeing the operation, maintenance, and optimization of building management systems, which control and monitor various aspects of building. The role is important for ensuring the smooth functioning of a building's systems and providing service and Operation support. Responsibilities: Manage and supervise a team of service engineers and technicians who perform maintenance and service tasks on BMS equipments. Ensure the availability of spare parts and resources necessary to perform repairs and maintenance activity for complete cycle. Set objectives, monitor team performance, and ensure work is completed on time and to required standards. Oversee the delivery of preventative and corrective maintenance services for BMS systems. Ensure compliance with Service Level Agreements (SLAs) and contractual commitments with clients. Coordinate and schedule routine maintenance checks and emergency repairs for BMS-related systems. Serve as the primary point of contact for clients regarding BMS service-related inquiries and issues. Build and maintain strong relationships with clients by providing exceptional customer service and addressing concerns proactively. Conduct regular client meetings and reviews to ensure satisfaction with the service provided. Support clients in upgrading their BMS systems with new technologies or integrating Provide high-level technical support for service-related issues, troubleshooting complex problems that may arise within BMS systems. Ensure that all BMS systems and operations comply with safety regulations, building codes, and industry standards. Maintain accurate records of maintenance activities, service reports, and equipment performance. Generate regular reports for clients and management on system status, service outcomes, and energy usage. Track and report on budgetary performance, costs, and resource allocation, invoicing and AR collection from time to time.
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Client Operations Manager

Anlage Infotech

  • 4 - 7 yrs
  • 13.0 Lac/Yr
  • Mumbai
SLA Incident Management Ticketing Management Change Management
Responsibilities Ensuring smooth implementation, execution of projects and immediate support to users of product Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product Maintaining the data sanctity on CRM and keeping all the stakeholders updated Single-handed responsibility of NPS, product adoption, change management and certification of users Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally Monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficientlyRequirements Bachelors or Masters Degree in Computer Science, Information Technology, Business Management, Statistics or related field 4 to 6 years of experience in client operations with working knowledge of enterprise SaaS products Expert in using cloud softwares such as Google Analytics, Ticketing Management. CRM and system integration softwares (Postman) and API standards Hands on experience with MS Office (especially PowerPoint, Word and Excel) Flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing Confident and dynamic personality which can bring fun to the team, and sense of humour, is a plus Willingness to travel around 100% of the time within the city and between cities.
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Project Manager

Xponent n

  • 12 - 15 yrs
  • 20.0 Lac/Yr
  • Navi Mumbai
Project Manager International BPO ERP MS Office Package RSR P2P SLA KPI Team Handling Walk in
Mapping out the process to bring the project to completion, detailing the necessary resources, sourcing who and what is needed, and ensuring all goes according to plan.
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Application Engineer

V P Placement Pvt. Ltd.

3D Faculty 3d Printing FDM FFF SLA DLP SLS SLA Manager CAD Walk in
Application Engineer is responsible for technical pre-sales as well as post-salessupport primarily technical presentations, benchmarking, ROI, sharing relevant technical documentation asand when possible and available. Key emphasis will be on the ability to understand customer requirements andrapidly demonstrate how solutions offered by company can be utilized. This position will require travel tocustomer facilities, exhibition, seminar and for pre-sales and post-sales activitiesWorking with sales team and demonstrates leadership and initiative to develop sales strategies and supportsales team for benchmark requests, ROI calculation, technical discussion and submission and similar activitiesrequired to enable the sale. Technical support in development of short and long term 3D Printer sales pipelineto support growth plan Use Additive Manufacturing and 3D Printing expertise to help seek out new opportunities for customer value. Set direction for application support to be provided to customers and for solution replication Creates and grows reference customers by being engaged directly with customers and with those responsiblefor the product, services and support Support complex sales of products or solutions to customers on a partnership basis. May act as a dedicatedresource to a few strategic accounts Establish a professional, working, and consultative relationship with the client, including C-level for mid-to-large accounts, by developing a core understanding of the unique business needs of the client within theirindustry Contribute to ensuring executive relationships that establish company consultative professionalism andpromotes its total solution capabilitiesMaintains technical expertise on 3D Printing at all levels - prototyping, manufacturing, new applications,maintenance, typical objectives, measures, metricsHands on experience of any two 3D Printing techniques among FDM/ FFF, SLA, DLP, SLS,DMLS. /CAD design
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Telemarketing Assistant Manager

Cks Consulting Engineers Pt Ltd

  • 2 - 5 yrs
  • Chennai
Voice Process Telemarketing Inbound Calling Outbound Calling SLA AHT Attrition Shrinkage Good Communication Skill Problem Solving
* Immediate Joiners* Responsible for making outbound calls and regular follow up on leads assigned.* Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the customers.* Maintaining customer relationships.* Experience into telemarketing any process* In-depth Knowledge into SLA, AHT, Attrition, Shrinkage* Ability to handle Team* Effective Communication and problem solving.
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Field Service Engineer

Royal Staffing

  • 1 - 2 yrs
  • 2.5 Lac/Yr
  • Surat
Hardware Networking Field Service Equipment Manufacturing Routing Access Point Cisco Switching Windows System Engineer Mac Wi FI Wi-FI Developer Communication Skills LAN WAN SLA Manager PTP LINK PTP Computer Hardware Engineer Walk in
Position : Field EngineerDivision : Network- Service Assurance and O&MEducation: 12th Passed + Technical in computer & HardwareExperience : 12 years Desktop support engineer & Hardware EngineerJob Description: Handling Trouble Tickets at residential customer locations Retention of churn alerts Flexible to work extra hours Ready to work on network equipments on need basisSkill Set required : Good Communication Skill Good Technical skills related to networking equipments Cisco , router ,Accesspoint ,switches etc. and maintenance Knowledge of Wifi devices Knowledge of Operating systems (like Windows & MAC)
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Service Delivery Engineer

Sp Sysnet Pvt Limited

Networking SLA Management Remote Infrastructure Management Service Level Management Service Assurance
Duties & Responsibilities 1. Work on the new projects and existing operations to maintain the services and support delivered on time. 2. Take overall responsibility once the task are assigned to make sure it has completed by co-ordinating with internal field team and customers 3. Co-ordinate with customers to complete the process needed to deliver the given services. 4. To provide technical consultation and the Internal field engineers 5. Create the documentation as and when needed. 6. Work as a bridge between the sales team and customers to deliver the projects on time. 7. Perform onsite and remote preventive maintenance to ensure all network systems performance availability and reliability. 8. Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. 9. Provide Level-2 support for software, hardware, networking and troubleshooting to resolve issues. 10. Analyze current network configurations, data logs to diagnose and identify root causes to network issues. 11. Provide guidance and support the Support Services team members. 12. Performs installs, moves, adds and changes as required. 13. Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure. 14. Liaise with vendors and other IT personnel for problem resolution. 15. Periodically provide after-hours, standby duties and weekend support. 16. Understand the technical issues related to day-to-day operations, LAN/WAN/MAN, core network architecture and troubleshooting. 17. Maintain and extend expertise in applicable areas of network and software technologies Knowledge, Skills and Attributes 1. Working experience in Data Centre as a Field engineer 2. Working experience in IT equipment Rack & Stack in the Data Centers 3. Working experience in Cabling (fibre/copper) 4. Working experience in SFP, SFP+, Servers, Network cards, HD
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Service Delivery Executive

Pollentium

  • 1 - 7 yrs
  • 3.0 Lac/Yr
  • United Arab Emirates +1 UAE
SLA Management Delivery Associate Delivery Boy Delivery Executive Field Executive Field Boy Delivery Agent
Job Description -Job Location Dubai -Age 40 years-Working days- 6 days-Eligibility- Valid Passport ( Aleast 6 validity ), Indian Driving License ,Min 6 months of experience in Delivery with Basic English knowledge.-A bike license is a mandatory.-Freshers with a Bike License can also apply. -Salary AED2,700.00 to AED3,000.00 /month/ Variable Incentives ( AED 800.00 to 2000.00 )-Shift Timings- 11 hrs shift ( 10 hrs work + 1 hr break)
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Hiring For Structural Engineer

JOB24by7 Recruitment Consultancy Services

  • 10 - 20 yrs
  • 20.0 Lac/Yr
  • Gurgaon
REVIT Bim Engineer Civil Engineer Design Engineer Project Coordinator SLA Manager Steel Structures
Structural EngineerApply Now: https://tinyurl.com/28wd2g3qLocation: Gurgaon,Gurgaon(Haryana-India)Description: KEY RESULT AREAS KEY RESPONSIBILITIES:KnowledgeLiaise with individual Company Engineers to support their CPD or CPEng pathwayKeep current with Government, Local Authority and Engineering/Construction requirementsInvestigate products, materials, construction methods and specifications and share your findings to ensure our designs meet current standards and best practiceCompliance/Quality Self-Review of structural jobWhen reviewing projects maintain consistency between differing engineersFollow the Company internal processes for report preparation, presentation, and issue to clientUse and develop the Company library and templates where applicable to ensure consistency in our design and documentationComplete Site Inspections reports (if required) in line with the Company designs and produce associated PS4s as required.Professional RelationshipsMaintain effective professional relationships with PeersMaintain effective relationships with industry professionals and regulatory bodies to ensure we are aware of any changes to standards and requirementsLiaise with area leader and project coordinator and agree on scope of job.Build excellent relationships through prompt communication and proactively informing client of job progress or delaysContribute to team by sharing knowledge and experience for continuous improvementBe aware of any potential client issues or major problems on projects and report these to the Area Leader.Engineering DesignTake full job scope from area leader at the beginning of the job and guide Project Co-Ordinator in gathering all the relevant information to assist with this.Complete Engineering Designs and Reports for Structural jobs including residential and commercial/industrial using steel, timber, and concrete adhering to NZ Codes of Practice.Ensure economical design for our clients is a priorityEnsure technical
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Customer Service Manager - Full Time

Talent Zone Consultant

  • 5 - 8 yrs
  • Bangalore
Customer Service Customer Support Customer Experience CSAT SLA TAT Escalation Management Team Management CRM MIS Service Operations Process Improvement Quality Management Voice Process E-commerce BFSI
Customer Service ManagerExperience: 5-8 YearsLocation: BangaloreHiring Company: Talent Zone ConsultantBrief JD:We are hiring a Customer Service Manager to lead customer support operations, improve service quality, and ensure high customer satisfaction. The role involves managing teams, monitoring service KPIs, handling escalations, and driving process improvements.Key Responsibilities:Manage day-to-day customer service operations and teams.Monitor CSAT, TAT, SLA and other service KPIs.Handle escalated customer issues and ensure timely resolution.Identify process gaps and implement service improvements.Prepare MIS and performance reports.Coordinate with internal teams to resolve customer concerns.Relevant Skillset:Customer Service, Customer Support, Customer Experience, CSAT, SLA, TAT, Escalation Management, Team Management, CRM, MIS, Service Operations, Process Improvement, Quality Management, Voice Process, E-commerce, BFSI
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Opening For Operations Head

Talent Zone Consultant

  • 12 - 15 yrs
  • Bangalore
3PL Management Warehouse Operations Distribution Logistics Supply Chain P&L Management Cost Optimization Inventory Management Last-Mile Operations SLA Management Process Improvement Vendor Management Team Leadership
Operations HeadExperience: 12-15 YearsLocation: Bangalore Hiring Company: Talent Zone ConsultantAbout the Role:Talent Zone Consultant is looking for an experienced Operations Head to lead logistics and warehousing operations, drive service excellence, optimize costs and manage overall operational performance.Key Responsibilities:Lead end-to-end warehouse, distribution and logistics operations across assigned locations.Manage 3PL partners, vendors, fleet and operational teams.Drive operational efficiency, productivity, SLA and service-level performance.Own operational budgets, cost optimization and P&L.Monitor inventory movement, order fulfillment, OTIF and delivery performance.Implement process improvements, technology and best practices across operations.Ensure compliance, safety and quality standards across warehouses and distribution networks.Lead and mentor large cross-functional operations teams.Key Skills:3PL Management, Warehouse Operations, Distribution, Logistics, Supply Chain, P&L Management, Cost Optimization, Inventory Management, Last-Mile Operations, SLA Management, Process Improvement, Vendor Management, Team Leadership
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Senior Property Operations Manager

Talent Zone Consultant

  • 7 - 9 yrs
  • Bangalore
Property Operations Property Management Real Estate Operations Facility Management Integrated Facility Management Vendor Management Contract Management Tenant Management Client Management Facility Maintenance MEP Operations Preventive Maintenance Corrective Maintenance Housekeeping Management Security Management Safety Compliance Fire Safety SLA Management KPI Management AMC Management Budget Management Cost Control Property Inspections Incident Management MIS Reporting
As a Property Operations Manager, you will be responsible for overseeing the daily operations of our real estate properties, ensuring they run smoothly and efficiently. You will work closely with various teams and stakeholders to maintain high standards of service and property management.Key Responsibilities:- Oversee Property Operations: Manage the daily activities of properties under your supervision, ensuring all tasks are completed efficiently and property standards are maintained.- Team Management: Lead a team of property staff, providing guidance and support to ensure effective performance and professional development.- Budget Management: Develop and manage operational budgets for properties, ensuring expenses align with financial goals while maximizing profitability.- Maintenance Coordination: Schedule and supervise maintenance activities, ensuring timely repairs and upkeep of the property, enhancing tenant satisfaction.- Tenant Relations: Build strong relationships with tenants, addressing concerns and resolving issues promptly to ensure a positive living experience.- Compliance and Regulations: Ensure all properties comply with local laws and regulations, maintaining safety and building codes to protect residents and property value.- Reporting and Analysis: Prepare regular reports on property performance, analyzing key metrics to identify areas for improvement and growth.Required Skills and Expectations:Candidates should have 7 to 9 years of experience in property management or real estate operations. Strong leadership and communication skills are essential for effective team management and tenant relations. A solid understanding of budgeting, financial management, and property maintenance is necessary. Attention to detail, problem-solving abilities, and knowledge of local real estate regulations will be advantageous. Applicants should be proactive, organized, and able to work collaboratively in an office environment.
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