SLA Manager Jobs

As a Property Operations Manager, you will be responsible for overseeing the daily operations of our real estate properties, ensuring they run smoothly and efficiently. You will work closely with various teams and stakeholders to maintain high standards of service and property management.Key Responsibilities:- Oversee Property Operations: Manage the daily activities of properties under your supervision, ensuring all tasks are completed efficiently and property standards are maintained.- Team Management: Lead a team of property staff, providing guidance and support to ensure effective performance and professional development.- Budget Management: Develop and manage operational budgets for properties, ensuring expenses align with financial goals while maximizing profitability.- Maintenance Coordination: Schedule and supervise maintenance activities, ensuring timely repairs and upkeep of the property, enhancing tenant satisfaction.- Tenant Relations: Build strong relationships with tenants, addressing concerns and resolving issues promptly to ensure a positive living experience.- Compliance and Regulations: Ensure all properties comply with local laws and regulations, maintaining safety and building codes to protect residents and property value.- Reporting and Analysis: Prepare regular reports on property performance, analyzing key metrics to identify areas for improvement and growth.Required Skills and Expectations:Candidates should have 7 to 9 years of experience in property management or real estate operations. Strong leadership and communication skills are essential for effective team management and tenant relations. A solid understanding of budgeting, financial management, and property maintenance is necessary. Attention to detail, problem-solving abilities, and knowledge of local real estate regulations will be advantageous. Applicants should be proactive, organized, and able to work collaboratively in an office environment.

As an Application Support Engineer, you will play a critical role in ensuring the smooth operation of our software applications. You will work closely with users to resolve issues and enhance their experience. Your problem-solving skills and technical knowledge will be essential for success in this position.Key Responsibilities:- Application Monitoring: You will continuously monitor applications to identify potential issues before they affect users.- Issue Resolution: When users encounter problems, you will diagnose and resolve these issues promptly to minimize disruption.- User Support: Provide technical support to users, guiding them through troubleshooting steps and answering their questions.- System Maintenance: Regularly assist in maintaining and updating applications to ensure optimal performance and security.- Documentation: Create and update documentation related to support processes, common issues, and solutions for future reference.- Collaboration: Work closely with development teams to communicate user feedback and help improve application features.Required Skills and Expectations:You should have 3 to 6 years of experience in application support or a similar role. Strong troubleshooting skills are essential, along with a good understanding of software applications and their functionalities. Familiarity with databases and programming languages will be beneficial. Effective communication skills are necessary to interact with both technical and non-technical users. A proactive approach to problem-solving and a willingness to learn new technologies are expected in this role.

1. Customer Interaction & Issue ResolutionServe as the initial contact for customer queries via email, chat, or phone.Understand customer concerns and provide prompt responses using knowledge base and standard operating procedures.Troubleshoot common product issues, guiding customers through basic resolutions.Accurately log customer interactions and issues in hubspot.2. Escalation & CollaborationIdentify and escalate complex issues to Tier 2 when needed.Work closely with cross-functional teams, including Technical Support and Product teams, to ensure customer concerns are addressed efficiently.Follow up on unresolved customer cases, ensuring timely resolution and customer satisfaction.3. Customer Experience & Service ExcellenceMaintain a high level of professionalism and empathy in all interactions.Ensure compliance with SLAs (Service Level Agreements) for response and resolution times.Gather customer feedback and provide insights to improve product usability and support processes.4. Knowledge Management & Continuous LearningStay updated with flydocs product updates, new features, and system changes.Contribute to internal knowledge bases and FAQs to improve first-contact resolution.Participate in training sessions and skill enhancement programs.RequirementsRequirementsEssential SkillsCustomer Service Excellence: Strong communication and interpersonal skills to engage with customers effectively.Technical Aptitude: Basic understanding of SaaS applications, troubleshooting, and ticketing tools.Problem-Solving: Ability to analyze customer concerns and provide logical solutions.Time Management: Ability to handle multiple queries efficiently while meeting SLAs.Preferred Skillsflydocs platformExperience in the aviation or SaaS industry is a plus.Familiarity with CRM tools.Basic understanding of data handling and reporting.

BMS Service Manager is responsible for overseeing the operation, maintenance, and optimization of building management systems, which control and monitor various aspects of building. The role is important for ensuring the smooth functioning of a building's systems and providing service and Operation support. Responsibilities: Manage and supervise a team of service engineers and technicians who perform maintenance and service tasks on BMS equipments. Ensure the availability of spare parts and resources necessary to perform repairs and maintenance activity for complete cycle. Set objectives, monitor team performance, and ensure work is completed on time and to required standards. Oversee the delivery of preventative and corrective maintenance services for BMS systems. Ensure compliance with Service Level Agreements (SLAs) and contractual commitments with clients. Coordinate and schedule routine maintenance checks and emergency repairs for BMS-related systems. Serve as the primary point of contact for clients regarding BMS service-related inquiries and issues. Build and maintain strong relationships with clients by providing exceptional customer service and addressing concerns proactively. Conduct regular client meetings and reviews to ensure satisfaction with the service provided. Support clients in upgrading their BMS systems with new technologies or integrating Provide high-level technical support for service-related issues, troubleshooting complex problems that may arise within BMS systems. Ensure that all BMS systems and operations comply with safety regulations, building codes, and industry standards. Maintain accurate records of maintenance activities, service reports, and equipment performance. Generate regular reports for clients and management on system status, service outcomes, and energy usage. Track and report on budgetary performance, costs, and resource allocation, invoicing and AR collection from time to time.

Responsibilities Ensuring smooth implementation, execution of projects and immediate support to users of product Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product Maintaining the data sanctity on CRM and keeping all the stakeholders updated Single-handed responsibility of NPS, product adoption, change management and certification of users Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally Monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficientlyRequirements Bachelors or Masters Degree in Computer Science, Information Technology, Business Management, Statistics or related field 4 to 6 years of experience in client operations with working knowledge of enterprise SaaS products Expert in using cloud softwares such as Google Analytics, Ticketing Management. CRM and system integration softwares (Postman) and API standards Hands on experience with MS Office (especially PowerPoint, Word and Excel) Flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing Confident and dynamic personality which can bring fun to the team, and sense of humour, is a plus Willingness to travel around 100% of the time within the city and between cities.

Mapping out the process to bring the project to completion, detailing the necessary resources, sourcing who and what is needed, and ensuring all goes according to plan.

Application Engineer is responsible for technical pre-sales as well as post-salessupport primarily technical presentations, benchmarking, ROI, sharing relevant technical documentation asand when possible and available. Key emphasis will be on the ability to understand customer requirements andrapidly demonstrate how solutions offered by company can be utilized. This position will require travel tocustomer facilities, exhibition, seminar and for pre-sales and post-sales activitiesWorking with sales team and demonstrates leadership and initiative to develop sales strategies and supportsales team for benchmark requests, ROI calculation, technical discussion and submission and similar activitiesrequired to enable the sale. Technical support in development of short and long term 3D Printer sales pipelineto support growth plan Use Additive Manufacturing and 3D Printing expertise to help seek out new opportunities for customer value. Set direction for application support to be provided to customers and for solution replication Creates and grows reference customers by being engaged directly with customers and with those responsiblefor the product, services and support Support complex sales of products or solutions to customers on a partnership basis. May act as a dedicatedresource to a few strategic accounts Establish a professional, working, and consultative relationship with the client, including C-level for mid-to-large accounts, by developing a core understanding of the unique business needs of the client within theirindustry Contribute to ensuring executive relationships that establish company consultative professionalism andpromotes its total solution capabilitiesMaintains technical expertise on 3D Printing at all levels - prototyping, manufacturing, new applications,maintenance, typical objectives, measures, metricsHands on experience of any two 3D Printing techniques among FDM/ FFF, SLA, DLP, SLS,DMLS. /CAD design

* Immediate Joiners* Responsible for making outbound calls and regular follow up on leads assigned.* Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the customers.* Maintaining customer relationships.* Experience into telemarketing any process* In-depth Knowledge into SLA, AHT, Attrition, Shrinkage* Ability to handle Team* Effective Communication and problem solving.

Position : Field EngineerDivision : Network- Service Assurance and O&MEducation: 12th Passed + Technical in computer & HardwareExperience : 12 years Desktop support engineer & Hardware EngineerJob Description: Handling Trouble Tickets at residential customer locations Retention of churn alerts Flexible to work extra hours Ready to work on network equipments on need basisSkill Set required : Good Communication Skill Good Technical skills related to networking equipments Cisco , router ,Accesspoint ,switches etc. and maintenance Knowledge of Wifi devices Knowledge of Operating systems (like Windows & MAC)

Duties & Responsibilities 1. Work on the new projects and existing operations to maintain the services and support delivered on time. 2. Take overall responsibility once the task are assigned to make sure it has completed by co-ordinating with internal field team and customers 3. Co-ordinate with customers to complete the process needed to deliver the given services. 4. To provide technical consultation and the Internal field engineers 5. Create the documentation as and when needed. 6. Work as a bridge between the sales team and customers to deliver the projects on time. 7. Perform onsite and remote preventive maintenance to ensure all network systems performance availability and reliability. 8. Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. 9. Provide Level-2 support for software, hardware, networking and troubleshooting to resolve issues. 10. Analyze current network configurations, data logs to diagnose and identify root causes to network issues. 11. Provide guidance and support the Support Services team members. 12. Performs installs, moves, adds and changes as required. 13. Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure. 14. Liaise with vendors and other IT personnel for problem resolution. 15. Periodically provide after-hours, standby duties and weekend support. 16. Understand the technical issues related to day-to-day operations, LAN/WAN/MAN, core network architecture and troubleshooting. 17. Maintain and extend expertise in applicable areas of network and software technologies Knowledge, Skills and Attributes 1. Working experience in Data Centre as a Field engineer 2. Working experience in IT equipment Rack & Stack in the Data Centers 3. Working experience in Cabling (fibre/copper) 4. Working experience in SFP, SFP+, Servers, Network cards, HD

Job Description -Job Location Dubai -Age 40 years-Working days- 6 days-Eligibility- Valid Passport ( Aleast 6 validity ), Indian Driving License ,Min 6 months of experience in Delivery with Basic English knowledge.-A bike license is a mandatory.-Freshers with a Bike License can also apply. -Salary AED2,700.00 to AED3,000.00 /month/ Variable Incentives ( AED 800.00 to 2000.00 )-Shift Timings- 11 hrs shift ( 10 hrs work + 1 hr break)

Structural EngineerApply Now: https://tinyurl.com/28wd2g3qLocation: Gurgaon,Gurgaon(Haryana-India)Description: KEY RESULT AREAS KEY RESPONSIBILITIES:KnowledgeLiaise with individual Company Engineers to support their CPD or CPEng pathwayKeep current with Government, Local Authority and Engineering/Construction requirementsInvestigate products, materials, construction methods and specifications and share your findings to ensure our designs meet current standards and best practiceCompliance/Quality Self-Review of structural jobWhen reviewing projects maintain consistency between differing engineersFollow the Company internal processes for report preparation, presentation, and issue to clientUse and develop the Company library and templates where applicable to ensure consistency in our design and documentationComplete Site Inspections reports (if required) in line with the Company designs and produce associated PS4s as required.Professional RelationshipsMaintain effective professional relationships with PeersMaintain effective relationships with industry professionals and regulatory bodies to ensure we are aware of any changes to standards and requirementsLiaise with area leader and project coordinator and agree on scope of job.Build excellent relationships through prompt communication and proactively informing client of job progress or delaysContribute to team by sharing knowledge and experience for continuous improvementBe aware of any potential client issues or major problems on projects and report these to the Area Leader.Engineering DesignTake full job scope from area leader at the beginning of the job and guide Project Co-Ordinator in gathering all the relevant information to assist with this.Complete Engineering Designs and Reports for Structural jobs including residential and commercial/industrial using steel, timber, and concrete adhering to NZ Codes of Practice.Ensure economical design for our clients is a priorityEnsure technical