Service Team Leader Jobs

We are looking for a dedicated Team Leader in Customer Support to oversee our support team in Mumbai. This role requires effective leadership skills and a passion for helping customers. **Key Responsibilities:**- **Lead the Team**: Provide guidance and support to customer support representatives, ensuring they meet performance targets and deliver high-quality service.- **Train and Develop Staff**: Conduct training sessions for new team members and ongoing training for existing staff, helping them improve their skills and knowledge.- **Manage Customer Inquiries**: Handle complex customer issues and escalations, ensuring timely and effective resolutions to maintain customer satisfaction.- **Monitor Performance**: Track team performance metrics, such as response times and resolution rates, to identify areas for improvement and celebrate successes.- **Foster a Positive Environment**: Create a supportive and motivating atmosphere for the team, encouraging collaboration and open communication.**Required Skills and Expectations:**- **Strong Communication Skills**: You should be able to communicate clearly and effectively, both verbally and in writing, with team members and customers.- **Problem-Solving Ability**: An ability to think critically and find solutions to customer issues quickly and effectively is essential.- **Leadership Experience**: Previous experience in a leadership role within customer support is a plus, even if its informal leadership.- **Customer-Centric Attitude**: A genuine passion for providing excellent customer service and a desire to exceed customer expectations are crucial.- **Team Player**: You should work well with others, support your colleagues, and contribute to the team's overall success.

Urgently required forPOST - sales Executive /MERCHANDISER / SR. TEAM LEADER Provide exceptional client service and supportMaintain and update client recordsTrack and analyze local market trendsCreate effective property marketing strategiesPromote listings through social media and digitalplatformsManufacturing industry department Experience 0 to 10 yearAge- Max- 21 TO 38 YEAR Experienced candidate requiredSalary- 1,50,000 to 3,60,000 CTC Share cv 9927090411/7535810009bajrang.job@rediffmail.com

Key Responsibilities:1. Team Building: Lead and support a team of sales representatives to achieve team sales targets and goals. Encourage teamwork and collaboration among team members.2. Field Service: Coordinate field sales activities, assign territories, and ensure sales team is actively engaging with customers in the field.3. Team Coordinator: Serve as the main point of contact between the sales team and upper management. Facilitate communication, provide updates, and address any team issues or concerns.4. Management Skills: Utilize effective management techniques to motivate the team, resolve conflicts, set clear expectations, and monitor performance.5. Basic Computer Skills: Ability to use basic computer programs for sales tracking, reporting, and communication purposes.Required Skills and Expectations:1. 1-5 years of experience in sales or a related field, with previous experience in a leadership role preferred.2. Strong team building and interpersonal skills to effectively lead and motivate a sales team.3. Knowledge of field service techniques and strategies to optimize sales efforts in the field.4. Excellent organizational and time management skills to coordinate team activities and meet sales targets.5. Proficiency in basic computer skills, including knowledge of Microsoft Office suite and CRM systems.6. Ability to work effectively in a fast-paced environment, adapt to changes, and make data-driven decisions to drive sales growth.

COMPANY TO OFFER THE NEW JOINER SPECIAL FREE FOOD PROVIDING

Hiring for 20 Team Manager Jobs in Kolkata for Freshers,Required Educational Qualification is : 12th Pass, 10th Pass, B.A, B.Com, B.Sc, M.B.A/PGDM, M.Com with Good knowledge in Financial Services, Financial Planning, BFSI, Investment Banking, Finance, Team Building, Team Leader, Team Management Skills etc.

Must be well and good about the job description.

We are seeking a confident and results-driven female Telesales Representative with 3 to 6 years of experience in outbound sales or customer service. The ideal candidate will have excellent communication and negotiation skills, a persuasive attitude, and a proven track record of meeting sales targets. She will be responsible for making outbound calls, promoting products or services, and closing deals in a fast-paced environment.

Suggested KeySkills:Outbound calls, Customer Service, Convincing skills, Description:Candidate will be responsible for handling outbound calls.Responsible for making Cold Calls, handling outbound Candidate should have good presentation and convincing skills.Candidate should have a positive attitude & should be Goal oriented.Fluent in EnglishExcellent conversational and customer service skills salary 12 k to 15 kexperiences- 0 to 4 yearsplease contact - manohar reddy M phone no : 9886911611

Candidates should have experience in Ac Installation. Repair. Should have Bike and Licence.

Key Responsibilities : Costing -:- Arranging technical clarification from customer for tendering queries. Coordination with Tendering Team for timely & techno-commercially correct offer submission. Offer optimization before negotiation Approach & Negotiation -:- Accompany STL for techno-commercial negotiations wherever possible. Coordinate with Customer for his techno-commercial compliance wherever required or advised by STL. Sales Order Files -:- Filling & compiling Design input, Negotiation Sheet, Tender Document, FOS with final costing and all ISO related documents. Coordination with OMG for SO creation. Advance Payment -:- Coordinate for reciept of advance from cutomer as per PO terms. Drawing Approval -:- Coordination with Design for on time drawing submission incorporating all negotiated design inputs. Ensuring timely drawing approval. Ensuring timely release of drawing for planning, procurement & manufacturing. Customer Inspection -:- Coordinate with OMG & manufacturing for customer inspection. Attend all consultant & custome in absence of STL during inspection. Bank Guarantee -:- Get Bank Guarantee format from the customer. Get above format approved from finance department. Coordinate with finance for timely submission of BG. Retrieval of expired BGs from the customer as per input from finance and handing over to finance. Commercial -:- Ensure collection of all commercial documents & compliance as per inputs from the finance. Ensure submission of all documents to client, needed for release of payments as per PO terms. Tracking & follow up for the payment. Erection,Testing & Commissioning -:- Coordinate with client for expected shedule of ETC. Ensure our customer care meets the client requirement Coordinate with Customer Care for commissioning & final handing over report along with feedback for our and client records. SAP Updation -:- Updation of all ECL & sales data in SAP for monthly reports.

-Obtain client information by making/answering telephone calls, interviewing clients,scheduling appointments and verifying information for countries such as Canada, Australia, USA, UK, NZ, Europe.-Determine eligibility by comparing client information to requirements.- Establish policies by entering client information, confirming pricing.- Informs clients by explaining procedures, answering questions and providinginformation.- Maintain communication equipment by reporting problems.-Maintains and improves quality results by adhering to standards and guidelines,recommending improved procedures.- Provide rigorous follow up to attain successful sales closures.- Upgrade job knowledge by studying new product descriptions, participating ineducational opportunities.-Accomplish sales and organization mission by completing related results as needed.-Responsible to oversee all aspects of the service, ensuring that the process runssmoothly.-Oversee the completion of all relevant documents and ensure that they are receivedwithin the time limit set by the management.-Ensure that all the information provided by the client is accurate and correct,preparing and checking all legal documents.- Prepare all fee quotes and any information required by clients, colleagues orauthorities.-Maintain strong working relationships with all clients and colleagues.-Help the client to fill forms or other documentation required.

Job title Service HeadQualification - Diploma or BE/B tech/Electronic Engineer.Preferred candidate from Mumbai based location.Language known English & HindiJob location Churchgate-Nariman Point & Visit to client officeExperience 2-3 yrs.Skills required Team handling management, Planning and project allocation to team members. Team meeting and task completion analysis. Weekly reporting of project improvement. Technical background in electronics or instrumentation with affiliation to electronics. Work experience in the field of machinery is preferred. Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. Ability to work productively, with multi tasking in minimal supervision & in pressurized environment. Experience troubleshooting and responding to customer concerns. With Strong technical capabilities understanding of tools and technology needed to complete repairs. Ability to work in a team-oriented environment. Handles sensitive issues and exhibits exemplary customer service to internal and external customers. Experience interfacing with both internal team members and external customers as part of a solution based service process. Ability to give and receive constructive feedback and appropriate coaching to customer on critical equipment. Proficient level of computer skills. Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.Roles and Responsibilities: Team member task allocation, facilitation, projection & completion of task responsibilities. Deep knowledge of electromechanical things. Assess hardware and software malfunctions. Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables. Completing Preventative Maintenance and field modifications based on inst

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Job OverviewWe are seeking a highly skilled Team Lead for Tele Callers, specializing in the Banking and Stock Broking industry. The ideal candidate will have between 4 to 6 years of relevant work experience. The role demands effective leadership, superior communication skills, and strong problem-solving abilities.Qualifications and SkillsMinimum of 4 years and maximum of 6 years of experience in a similar role.Proven leadership skills to manage and motivate a team of tele callers effectively.Excellent communication skills, both verbal and written, to interact with clients and team members.Strong problem-solving skills to address and resolve any issues that arise during operations.Effective decision-making abilities to choose the best course of action in various scenarios.Time management skills to ensure productivity and meet deadlines consistently.Conflict resolution skills to handle team disputes and client complaints professionally.Project management experience to oversee and coordinate telecalling campaigns.Team building skills to foster a positive and collaborative work environment.Roles and ResponsibilitiesLead and manage a team of tele callers, ensuring they meet their performance targets.Oversee and coordinate telecalling campaigns, ensuring adherence to schedules and objectives.Provide training and support to team members to enhance their skills and efficiency.Resolve team disputes and client complaints with a professional approach.Monitor team performance and provide regular feedback to team members.Maintain communication with clients and ensure their needs are met through effective telecalling strategies.Analyze data and report on team performance, making adjustments as needed to improve outcomes.Work closely with upper management to align team goals with company objectives.Implement best practices for telecalling and continuously seek ways to improve team efficiency and effectiveness.

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