Service Operations Manager Job Vacancies in Pune

Designation - Sr. Technical Process ExecutiveMin 1 Yr Exp Into Technical Support International VoiceMust Have - Service Desk VoiceAny GraduateCTC - Up to 5.5 LPA + Allowances and IncentivesWork From Office24*7 US Rotational Night Shift Both Way Cab (Whithin 25 KM)5 Days Working 2 Days Rotational OffAbsconded Cases Not ConsiderableNotice - Immediate Joiners

Salary - No Bar for Right Candidate ( It depends on Interview) Job Location Belapur to Digha (Work in all over Navi Mumbai Municipal Corporation), Will allocate one place for working Shift Time 10 am to 7 pm Gender - Female Age - Maximum 25 to 40 Contract Period Up to Project Hiring will be on immediate basis.JD is as follows:-Field Coordinators: - Read, Write and Speak fluent Marathi, Hindi, English. Preferred MBA in any field. Fresher & Experience (Specially for Field Job). Smart / Good Personality / Confident while talking (Sometimes need to interact with our channel partners and political leaders).MAIN DUTIES / RESPONSIBILITIES: - Providing information about training to the teachers and beneficiaries. Reaching out to the beneficiaries in collaboration with NGOs / Community Leaders / Educational Institutions / Women's Groups. Communicating / Coordinating with beneficiaries. Maintaining a good relationship with the office staff, Senior Management and beneficiaries for smooth work balance. Daily work status to be submitted on a daily basis at EOD.

Dear Candidate ,Give dynamic start to your career with VMS Group SECRET TECHNOLOGIES INDIA , we are looking for freshers and experienced candidates who want to make good career in IT or NON It field.Job Type: Full time.Eligibility criteria : Fresher /Experience 0-5 Year.Location : Pune. OR PAN INDIADesired Qualification - Any Bachelor degree Minimum BA ,B.Com - Commerce, B.E , B.Tech, M.Sc , M.C.A B.C.A ,Any Graduates, Post Graduates, can also apply. Should be comfortable to work any location of pune or Pan India.Your application for theTesting & DevelopmentBack Office / Data EntryTechnical Support, Non-Voice ProcessBDE (canadian, US, UK)-In HouseBusiness Development Executive, On FieldOperations/Customer Service , Customer Service (Web)BPO MNC and Domestic ( Hindi Marathi or Any local language)Accounts & Finance /Financial AnalystPosition stood out to us and we would like to invite you for a Face to face interview Telephone interview at our office to get to know you a bit better.You will meet with the MR. Prem Sir or Aishwarya Ma'am.The interview will last about 20 minutes and you'll have the chance to discuss the above position and learn more about our company. Please carry your updated resume at list Two CopiesDesired Candidate - Candidate should be Dynamic, Enterprising, Presentable with excellent communication and written skills.If candidate is interested please visit our office. Monday to Saturday 10 am to 5 pm bitwin anytime Meet- Prem Sir / Ms. Aishwarya Ma'am Interview Venue-building A -15th , city vista, foundation road, Kharadi, Pune, Maharashtra 411014We will take 2 rounds of an interview.-Contact No. 7066165593 Aishwarya Ma'am 7066147637 Prem Sir 1. HR Round and simple logic checking P.I round.2. Technical HR Final round by Senior HR Manager.Thanks & Regards SECRET TECHNOLOGIES INDIA VMS GROUP Placement / Contract Labour / Real EstateAddress -building A -15th , city vista, foundation road, Kharadi, Pune, Mahara

overseeing the day-to-day operations of a restaurant, ensuring smooth and efficient service, and managing staff and financial aspects of the business.

Event Execution and Supervision, Managing soft services operations,

We are seeking enthusiastic and customer-oriented individuals to join our team as Chat Support Agents. In this role, you will be responsible for engaging with customers through live chat, addressing their inquiries, resolving issues, and providing a seamless and positive experience. The position offers flexibility with both day shift and night shift options available.

Primary Responsibilities:Process Management & Improvement - 1) Drive & achieve productivity enhancements 2) Own weekly/monthly management reports & highlight relevant gaps &/or concerns 3) Oversee migration & stabilization of new processes 4) Periodically review process & regulatory requirements & ensure compliance 5) Review FTE requirements, shift plans & capacity planning 6) Initiate, Execute & Facilitate process improvement initiatives/projects 7) Integrate domain knowledge & business understanding to create superior solutions for the client 8) Must clear at least one certification a year People Management - 1) Conduct regular meetings with team leaders & resolve concerns 2) Conduct skip level meetings with team members & resolve escalations 3) Own rewards & recognition schemes for assigned processes/teams 4) Oversee L&D trainings for self & team leaders 5) Oversee staff domain certifications 6) Ensure completion of process certifications by all staff (Team leads & associate ) within predefined timelines 7) Liaise with recruitment team for recruiting new team members 8) Identify & facilitate movements within the division for team leads Customer Service & SLA Delivery - 1) Drive on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes 2) Manage client relationships and escalations 3) Strategic Initiatives 4) Explore opportunities to move processes to the GSC satellite office 5) Participate in special projects/organization wide initiatives Experience 10++ years . 5 + yrs in people management Mandate experience in Claims Should be ok with US shifts.

Dear Candidate,Greeting for the day!We are Hiring for the jobs for the position of Air hostess.SKILLS*Strong verbal communication skills*Excellent PersonalityInterview Timings:- 10 am to 6 pmQualification: Any Under Grad/Graduated(Freshers)POSITION:- Air Ticketing / Ground Staff / Cabin Crew / Technical DepSALARY:- 25K TO 40K + CAB + MEALSIndustry:-Aviation / AirlineLocation:-All IndiaThanksRegards/Aviation Team

Responsibilities Waterproofing Specialist (Field Operations)Install waterproofing treatment using equipment in accordance with established procedures and practices.Assist in waterproofing application and works with a range of waterproofing chemicals and coating products.Execute professionalism in waterproofing works.Perform integrity testing and troubleshooting testing to identify any breeches or defects in the projects existing waterproofing membrane/coatings.Perform visual inspections on projects.Exercise professional advice to client when requiredPosition Requirements Formal Education and CertificationDiploma or degree in building, civil/structural engineering or construction related fields will be advantageous.Knowledge and Experience Min 2-3 years experience required. Candidates with directly related work experience within Roofing, Waterproofing, or Construction will be preferred.Excellent analytical and problem solving skills.Good oral and written communication skills

Manpower Outsourcing in Manufacturing Industry Candidate Should be Manpower Operation Background Looking Overall Manpower Set-up To Arrange the Accommodati on,Transportation, Canteen, Uniform & Shoes Facilities Experience in management, Operations And Leadership To Handle Filed Officer work Helper, Supervisor Candidates Should be Touch In HR, Purchase, Finance & Director Candidates Should Have Experience in Manpower Outsourcing Sector Industr ial He Should Know All The skills that are Required to Run an Organization He Should have Knowledge about Invoice Processing Candidate Should Have Experience With Similar Industry Like: BVG Group, BSA Group,Team Lease, Sumeet Group,Aditya Group, MP Group etc. Looking Overall Manpower Set-up (All ITI Trade, Officer & Above) Business Transformation Initiatives and Setting Processes Excellent Communication Skills Manage All Level Manpower Recruitment Ready to Travel in Anywhere.Computer Skills:- Excel, Word, PowerPoint, Presentation

Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.CORE WORK ACTIVITIESManaging Property Operations and Department Budgets Ensure service programs are in place and executed against (e.g., Refreshing Service). Provide timely, real-time feedback to management and hourly/non-management associates on service and operational standards; including feedback on even the smallest of service and operational details. Review and follow-up on property Guest Service Satisfaction (GSS) scores and comments. Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day. Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards. Inspect guest rooms on a weekly basis to ensure cleanliness/maintenance. Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals. Act as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.). Delegate responsibilities for operations and projects to appropriate level of associate. Prepare for Quality Assurance (QA) audits (i.e., daily and pre-visit activities). Encourage all departments to operate under Standard Operating Procedures (SOP) or Local SOPs (LSOP) and make sure they are up to date. Actively participate in GSS committee

Our company AIBC Pvt. Ltd. is seeking to hire an Operations manager to join our leadership team. You will be in charge of providing inspired leadership for the operation of one of our organization's lines of business, which involves making important policy and strategic decisions as well as the development and implementation of operational policies .#Job description1)Manage and oversee the daily operations of the department in blended process, including people management, process improvement, and SLA management.2)Develop and implement policies and procedures to ensure consistent and high-quality service delivery.3)Provides advice and assistance to the Executive Director in the planning, implementation, and evaluation of modifications to existing operations, systems, and organizational procedures.4)An operations manager must have excellent organizational, coordination, and people skills and must be tech-savvy.5)Handle the operations related activities for all the projects in company 6)Ensure the project is delivered on time. Manage clients effectively to ensure high levels of engagement and their contribution to our success.7)Provide regular reports and updates to senior management on the performance of the department.8)Work closely with other departments to ensure that client needs are being met and that service level agreements are being achieved.9)Ensure all operations are carried on in an appropriate, cost-effective way and Improve operational management systems, processes and best practices#Requirements:**Successful candidates will have a bachelor's degree in operations management and have prior experience in a management or leadership position.**An operations manager must have excellent organizational, coordination, and people skills and must be tech-savvy.**Excellent communication skills.**Soft skill and intension for grow you with company.**Candidates from logistics or dispatched department preferred

This department manages the activities at the airport pertaining to passenger travel, security checks and ramp responsibilities. Ground staff at the airport, work in shifts and have an important role in daily operations. Handling passenger queries, cabin cleaning, catering, ticket sales, planning, monitoring and controlling airline flight operations are some of the responsibilities they perform. They are also responsible for complying with regulatory requirements and making each flight execution flawless and on-time. From boarding the flight on-time, keeping their baggage safe, cleaning the aircraft and managing on-board refreshments, they do it all wearing a smile. Sounds good? Well, we are always on a look out for warm, optimistic and ever so helpful people who want to make a difference to our customers' journeys.

Overall Job Objective (Purpose):Role: Leader for the Branch work processes, single point of contact at the Branch.Responsibility: The Branch Manager is responsible for leading the delivery of multi-functional work processes at the branch. He is responsible for ensuring the functioning of Daily Work Processes. Is responsible for identifying opportunities areas in the multi-functional work processes (Logistics, finance, HR & IT, interfacing work processes with Re-sale) and develop & lead implementation of processes. This role involves providing ongoing coaching/ training support to System operator, Logistic Officer, Cashiers, Delivery staff, helpers etc

Job description- Responsible for acquiring and developing preferred clients in HNI / Ultra HNI segment.- Identification of customer needs and provide them with right financial planning assistance, asset allocation and coordinate with product and research team for taking investment decision for the clients.(Products-Equity, Mutual funds, SIP, Bonds )- Maintaining strong client relationships and generate revenue from preferred clients.Build and deepen relationships with existing HNI/UHNI Customers to achieve an increase in the share of wallet.- Track the HNI/Ultra HNI segment in the market for new client acquisition to research, investigate and update themselves on available investment opportunities/financial market trend to determine whether they fit into clients- portfolios.- Responsible for achieving targets based on acquisition and revenue generation majorly through Equity- Initiates periodic meetings with the Research team to enable them to give structural segment market fundamental report, which facilitates the HNI/UHNI clients to invest better.- Responsible for Cross-Selling of product like SIP, MF, FIP, PMS, Life Insurance, etc.- Acts as a critical link in enabling one to one discussions, presentations to select group of HNI/UHNI for their investment needs.- Adhere to all company processes and policies by fulfilling the compliance standards in Financial Planning, Asset Allocation and Product SalesQualifications and Years of Experience :- Any graduate/ MBA Finance- Years of Experience : 3 Years - 7 Years only from Equity IndustryPreferred Skills :- Excellent selling and relationship nurturing skills- Strong market connect to enable shifting of client-base to new set-up- Outstanding written and oral communication skills.- 6+ years of proven record of managing HNI/UNHI clientele in investment/financial services and nurturing relationship with the customers- Teamwork and Collaboration with research team- Strong Organizational

Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.Ensures that new vehicles are properly prepped for delivery.Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.Coordinates customer follow-up programs.Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.Reviews all post-sale service cases with the service manager once a month.Maintains a file of the dealership's customer satisfaction achievements.Assists service customers during the morning service rush, when possible.Writes articles for customer newsletters.

International BPO - Voice Process ( US collections Process) Position Title - Executive- Customer Service Location- PuneHighlights:Best in Market salaries from 2.4 lakhs up - to 4 lakhs6 week new hire training program Unlimited Incentive plans with transparent KRASEnhance your analytical/decision making and negotiation skills. Cross functional growth Opportunities within six months for experienced candidatesFree Medical and life insuranceFree home pick up and drop transportEmployee centric policies8 hours shift including the 45 minute breakPlay Transport to pick up and dropProfile summary As an executive customer service, you will be responsible to communicate with consumers of health care and Telecommunication Providers in the united state to collect on overdue and unpaid bills. As a collection specialist, I will be responsible for calling consumers on phone and you go sit and for the overdue payment on behalf of the clientPosition requirements:Good English verbal skill requiredThis job requires you to work Us shifts schedule between 5:30 pm and 10:30 am Sunday fixed Off and Alternate Saturday Working Candidates with experience in collection or mortgage services will have advantagesAbout the companyCredence And its group companies or subject matter experts in revenue cycle and accounts receivable management for health care, telecommunication, utilities, media and entertainment companies.We are over 22,000+ employees strong who provide expectational performance that is customer friendly and compliant; and deliver world class results to ensure brand integrity.From our large fortune 100 clients to over a hundred US small business clients , we have helped each of them drive their financial results to new levels by ramping up quickly, reacting immediately, beating deadlines, and overcoming challenges under extreme pressure while delivering Transformation Results!

International BPO - Voice Process (US collections process)Position Title - Executive - Customer Service Location PuneHighlights: Best In Market Salaries from 2.4 lakhs up-to 4 lakhs 6 week new hire training program Unlimited Incentive Plan with transparent KRA's Enhance your Analytical/Decision Making & Negotiation skills Cross functional Growth opportunities within 6 months for experienced candidates Free Medical/Life insurance Employee Centric Policies Free Home Pick & Drop Transportation Fixed shifts 8 hour shifts [Including the 45 min break] Free transport [Home pick-up & drop]Profile Summary:As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.Position requirements: Good English verbal skills required This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am Sunday fixed Off & Alternate Saturday Working Candidates with experience in collections or mortgage services will have an advantageAbout the CompanyCredence and its group companies are subject matter experts in the Revenue Cycle and Accounts Receivable Management for Healthcare, Telecommunications, Utilities, Media & entertainment companies. We are 2200+ employees strong who provide exceptional performance thats customer friendly &compliant; and deliver world class results to ensure brand integrity. From our large Fortune 100 clients to over a hundred US Small Business clients, we have helped each of them drive their financial results to new levels by ramping up quickly, reacting immediately, beating deadlines, and overcoming challenges under extreme pressure while delivering Transformational Results!Contact HR Cynthia

Hiring for International BPO - Voice Process (US Collections)Position Title - Customer Service ExecutiveLocation - Kharadi, PuneProfile Summary:As a Customer Service Executive (CSE), you will be responsible to communicate with consumers of health care and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment on behalf of the client.Position requirements: Freshers with excellent communication skills and a brilliant attitude Candidates with experience in collections or mortgage services will have an advantage Excellent English verbal skills required This job requires you to work US shifts scheduled between 6:30 pm & 10:30 am.Highlights: Attractive salary packages Unlimited Incentives Fixed night shifts 8 hours shift Free transport - AC Cabs Attractive floor IncentivesRegards,HR Aditya

Roles and Responsibilities Responsible for generating brokerage and volume. Develop and maintain a long-term relationship with customers to maintain a high level of retention of the existing customer and also focus on educating them about Investments. Portfolio Management. Punch orders on behalf of clients on both NSE and BSE terminals. Following the trading rules in carrying out daily trading operations. To achieve healthy revenues without compromising on clients profitability. Maintaining records of Transactions on internal software. Strong product knowledge and understanding of capital market. Maintaining trading diaries and net positions on daily basis (at end of the day). Daily processing and confirmation of trades to clients. Responsible for ensuring all activities are in adherence as per Compliance & Risk. Provide regular updates to the immediate superior as and when required.Desired Candidate Profile Minimum 2 years of experience required Persons with NISM VIII(Equity & derivatives) and NISM V(Mutual Funds) certifications are encouraged. Should have stock market knowledge . Should be well disciple and open to learn new concepts on trading and financial markets. Should be good with number crunching

Deals with passenger enquiries about flight departures and arrivalsIssuance of tickets to the passenger after confirming their reservationsIssuance of Boarding Cards to Bonafide passengers after validating their photo IDTagging their baggage to the correct destination after noting down the correct baggage weightAdheres to the standard allowances given for passengers Check in Baggage and charging excessbaggage tax from passengers for baggage exceeding the standard allowanceEfficient Handling for passengers requiring special assistance like Expectant mother, Old Agepassengers, Passenger with infant/ small child and informing the Duty Officer and Manager for thesameProper reconciliation of passengers at the Boarding gates for their respective flightsSupervises the Baggage Loading/Offloading of the respective flights thereby ensures that correctbaggage are loaded in the flightEnsures the baggage are offloaded from the flight for passenger who is not traveling on that flightVerifies the position of Transit Passengers and inform Duty OfficersFollow Company Policy onGrooming and Uniforms StandardsAlcohol and Drug ConsumptionEnsures that Staff follow the policies and procedures as per Companys Airport Services ManualEnsures that Ramp equipment are effectively use for quick turnaround of aircraftEnsures during flight arrivals that baggage are properly kept on the arrival BeltEnsures a proper complained/report is filed for passengers lost or missing baggageEnsures that correct passenger/baggage/cargo count along with the fuel figure is passed to the Loadand Trim Staff for preparation of Load Sheet.Ensures that all Operational communication( written or verbal) are action promptlyEnsures that staff should report as per the reporting time rosteredEnsures that Staff should follow correct procedures for Carriage of Arms and Ammunition, etc.For more details kindly contact to HR team

This department manages the activities at the airport pertaining to passenger travel, security checks and ramp responsibilities. Ground staff at the airport, work in shifts and have an important role in daily operations. Handling passenger queries, cabin cleaning, catering, ticket sales, planning, monitoring and controlling airline flight operations are some of the responsibilities they perform. They are also responsible for complying with regulatory requirements and making each flight execution flawless and on-time. From boarding the flight on-time, keeping their baggage safe, cleaning the aircraft and managing on-board refreshments, they do it all wearing a smile. Sounds good? Well, we are always on a look out for warm, optimistic and ever so helpful people who want to make a difference to our customers' journeys.