JOB TITLE: Strand by Strand - Cosmetic ManagerRESPONSIBLE TO: ASM / SMMATRIX REPORTING TO: RMMAIN PURPOSE OF THE JOB:The primary responsibility of the Cosmetic Manager is to ensure that clients receive the service and results promised by consultants/sales teams, maintaining the high standards of Advanced Hair Studio.Roles and Responsibilities: Deliver exemplary service that aligns with AHS' brand standards. Provide technical support during consultations as needed. Create schedules for hair experts, manage workflow, and enforce departmental policies and procedures. Investigate and resolve complex or longstanding client concerns escalated by team members. Monitor departmental stock levels closely. Maintain cleanliness and functionality of designated areas, including hair experts' rooms and equipment. Address any issues promptly, involving ASM / SM when necessary to maintain harmony. Maintain comprehensive records of all clients in the department, including images and financial details. Prepare daily, weekly, and monthly reports as required. Track regular clients and their visits to the studio to enhance personalized service. Coordinate with Head Office for customized orders. Strategize and plan with teams to achieve monthly targets effectively. Promote second sales opportunities (upselling & cross selling) (target centric) to enhance revenue.This role plays a crucial part in ensuring client satisfaction, operational efficiency, and adherence to protocols within the cosmetic department, contributing to the overall success and reputation of Advanced Hair Studio.