Process Specialist Jobs

Ugraya Mercantile Pvt Ltd is looking for an experienced and dynamic Sales Leader to drive business growth in the HoReCa (Hotels, Restaurants, Cafs/Catering) segment for the brand Vashishti. The ideal candidate will be responsible for developing key accounts, expanding market presence, leading institutional sales initiatives, and building long-term relationships with chefs, purchase managers, distributors, and hospitality groups.Key ResponsibilitiesDevelop and execute sales strategies for the HoReCa segment across assigned territories.Identify and onboard new institutional clients including hotels, cafs, restaurants, cloud kitchens, caterers, and corporate kitchens.Build strong relationships with chefs, procurement teams, F&B managers, and decision-makers.Achieve monthly, quarterly, and annual sales targets and revenue growth.Appoint and manage distributors/dealers for HoReCa business expansion.Conduct product presentations, tastings, and sampling activities for clients.Monitor market trends, competitor activities, pricing, and customer requirements.Coordinate with internal teams including operations, dispatch, finance, and marketing for smooth execution.Ensure timely collections and maintain healthy receivables from clients.Prepare sales forecasts, reports, MIS, and territory development plans.Lead negotiations for pricing, contracts, and annual supply agreements.Participate in exhibitions, trade fairs, and hospitality networking events.Desired Candidate ProfileBachelor

As a Customer Support Specialist, you will play a vital role in ensuring our customers have a positive experience with our products and services. Your main goal will be to assist customers by answering their questions and resolving any issues they may encounter.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will handle customer questions via phone, email, or chat, providing clear and helpful responses to ensure customer satisfaction.- **Troubleshoot Issues:** When customers face problems, you will assist them in finding solutions, guiding them through troubleshooting steps to resolve their concerns effectively.- **Maintain Customer Records:** Keeping accurate and up-to-date records of customer interactions and feedback is essential for tracking and improving our services.- **Provide Product Information:** You will educate customers about our products and services, ensuring they understand the features and benefits to enhance their experience.- **Follow Up with Customers:** After resolving issues or answering questions, you will check in with customers to ensure they are satisfied with the solutions provided.Required skills and expectations include:- Strong communication skills in English, both written and verbal, to effectively assist customers.- Basic computer skills, including familiarity with email and chat applications, to navigate customer support tools smoothly.- Patience and empathy to understand customer needs and provide support in a polite manner.- A positive attitude and willingness to learn, as you will be adapting to new products and support processes.- Availability for a full-time work-from-home schedule, allowing you to efficiently manage your tasks and responsibilities.

As a Setup Configuration Specialist, you will play a crucial role in ensuring that our systems are correctly configured and set up for optimal performance. This position is focused on detailed technical work that requires a strong understanding of setup processes and configuration management.**Key Responsibilities:**- **System Configuration:** Set up and configure software or hardware systems according to specifications, ensuring they meet operational needs.- **Troubleshooting:** Identify and resolve configuration issues in a timely manner to minimize downtime and maintain system integrity.- **Documentation:** Maintain accurate records of setup configurations and changes, providing clear instructions and guides for future reference.- **Collaboration:** Work closely with other team members to ensure alignment on project goals and facilitate smooth transitions during the setup process.- **Testing:** Conduct thorough testing of configurations to ensure functionality and performance standards are met before deployment.**Required Skills and Expectations:**The ideal candidate should have 2 to 3 years of experience in system configuration or a related field. A background in IT from an I.T.I. program is preferred. You should have strong problem-solving skills and be detail-oriented, with the ability to follow precise instructions. Effective communication skills are essential for collaborating with team members. A proactive approach to learning and adapting to new technologies will help you succeed in this role. Only male candidates are considered for this contractor position, which requires working from the office in Bangalore.

We are looking for a Customer Support Specialist to join our team in Pune. This is a part-time work-from-home position ideal for fresh graduates or those with minimal experience. **Key Responsibilities:**- **Responding to Customer Inquiries:** You will handle questions through calls, emails, or chat, ensuring customers receive prompt and accurate information.- **Troubleshooting Issues:** You will assist customers in resolving their problems, guiding them step-by-step to find solutions effectively.- **Maintaining Customer Records:** You will keep detailed notes of customer interactions in our system to ensure that we can follow up and track issues.- **Providing Feedback:** You will share insights from customer interactions to help improve our products and services.- **Collaborating with Team Members:** You will work closely with your colleagues to share knowledge and ensure consistent customer support.**Required Skills and Expectations:**- Candidates should have at least completed their 12th grade, with a good understanding of customer service principles.- Strong communication skills are essential, as you will be interacting with various customers.- Patience and empathy are important, as you will need to understand customer needs and react positively to complaints.- Basic computer skills are necessary, including familiarity with email and chat platforms.- A positive attitude and willingness to learn are expected, as you will grow in your role while providing valuable support to customers.

We are looking for a Customer Support Specialist to join our team in Vandalur. In this full-time role, you will help our customers with their inquiries and ensure a positive experience. **Key Responsibilities:**- **Assist Customers:** Respond to customer inquiries via phone, email, or chat, providing prompt and accurate information to resolve issues.- **Problem Resolution:** Identify customer problems and provide effective solutions, demonstrating empathy and excellent communication skills.- **Maintain Records:** Keep detailed records of customer interactions, ensuring all information is updated in our system for future reference.- **Feedback Collection:** Gather customer feedback to identify trends and suggest improvements to enhance our service quality.- **Team Collaboration:** Work with other teams, such as sales and technical support, to address customer needs and share insights about customer experiences.**Required Skills and Expectations:**Candidates should have a degree in B.C.A, B.B.A, or B.Com. You should possess 1 to 4 years of experience in customer service or a related field. Strong communication skills are essential, as you will need to clearly convey information and solutions to customers. Problem-solving abilities are crucial for addressing customer concerns effectively. A friendly and patient attitude will help foster positive customer relationships. You must also be comfortable with using computer systems to manage customer data and communicate effectively. Understanding customer needs and showing commitment to customer satisfaction are key to success in this role.

As a Customer Support Specialist, you will be responsible for ensuring a positive experience for our customers through effective communication and problem-solving. Your main duties will include:- **Responding to Customer Inquiries**: You will handle incoming calls, emails, and chat requests from customers, addressing their questions or concerns promptly and professionally.- **Resolving Issues**: You will troubleshoot customer problems and provide solutions, ensuring issues are resolved efficiently and to the customers satisfaction.- **Maintaining Customer Records**: You will document all interactions with customers in our database, keeping track of issues, resolutions, and customer feedback to help improve our services.- **Collaborating with Teams**: You will work closely with other departments to ensure that customer needs are met and that any unresolved issues are escalated properly.- **Providing Product Information**: You will educate customers about our products and services, helping them understand features and benefits to enhance their experience.The ideal candidate should possess the following skills and expectations:- Strong communication skills in English, both written and verbal, to interact effectively with customers.- Problem-solving abilities to think critically and provide effective solutions to customer concerns.- A friendly and patient demeanor to create a positive interaction experience for customers.- Basic computer skills and familiarity with customer support software or CRM systems.- A minimum of 1 to 2 years of experience in a customer support role, preferably in a related field.- A bachelor's degree in B.A, B.B.A, or B.Com is required.

Lead Generation: Identify and call potential B2B clients (EV dealers, service centers, and startups).Product Pitching: Explain the technical benefits of Lithium-ion batteries (cycle life, range, and warranty).Order Management: Handle inquiries, provide price quotes, and follow up until the deal is closed.

Hiring for International Voice Process (Customer Support) , HyderabadCTC: Up to 6.50 LPALocation: Hi Tech CityShift: US Night (Rotational)5 Days Working 2-Way CabEligibility:Any Graduate / PGMin 1 Years Experience in International Voice ProcessExcellent English CommunicationClear EPFO HistorySelection: HR Assessment Ops RoundInterested candidates can share their updated resume. HR Prajwal - 6309333115 prajwal@waterleafgroup.in References are highly appreciated!

As a Customer Care Specialist, you will play a crucial role in providing excellent service to our customers. This position is based in Bani Park and requires you to work full-time from the office. The ideal candidate may have little to no prior experience, making it perfect for recent school graduates.**Key Responsibilities:**- **Assist Customers:** Respond to customer inquiries and complaints through various channels, such as phone, email, and chat. You will ensure their needs are met and issues are resolved efficiently.- **Provide Product Information:** Offer clear and accurate information about our products and services, helping customers to understand features and benefits to improve their experience.- **Document Interactions:** Keep a record of customer interactions and feedback in our database. This will help the team analyze common issues and improve our services.- **Follow Up:** Reach out to customers after resolving their issues to ensure satisfaction and build positive relationships.- **Collaborate with Team:** Work closely with other team members and departments to share insights and improve overall customer service delivery.**Required Skills and Expectations:**- Strong communication skills, both verbal and written, to interact effectively with customers and team members.- Basic computer skills to navigate software and manage customer information.- A positive attitude and a willingness to learn, which is essential for personal growth and adapting to new tasks.- Good problem-solving skills to address customer issues promptly and effectively. You should be eager to assist and provide solutions, contributing to a high level of customer satisfaction.

Pay: 20,000.00 - 35,000.00 per monthJob description:Job Title: Lead Generation Executive US Voice ProcessLocation: Lodha Supremus 2, Wagle Estate, Thane 400604Work Mode: Work from Office (7:30 pm to 4:30 am)Shift: Fixed Night Shift (US Process)Week Off: Saturday & SundayJob SummaryThe Lead Generation Executive will be responsible for making outbound calls to potential clients in the US market, identifying qualified prospects, and generating leads according to campaign requirements.Key Responsibilities Make outbound calls to US-based prospects. Generate and qualify sales leads based on campaign criteria. Maintain accurate CRM and call records. Achieve daily and weekly lead generation targets. Follow communication scripts and compliance guidelines. Coordinate with team leaders and sales teams to improve lead quality.Candidate Requirements Experience in International BPO / US Voice Process preferred. Freshers with excellent English communication skills may apply. Strong spoken English and phone communication skills. Confident and professional phone presence. Comfortable working night shifts (US process).Compensation & Benefits Incentives: Uncapped performance incentives. Work Schedule: Fixed night shift with Saturday & Sunday off. Opportunity to work in a growing international BPO environment.Job Types: Full-time, Permanent, FresherWork Location: In person

Job Summary We are looking for highly skilled Customer Service Executives to focus on client reactivation and relationship management. The role involves engaging with existing and inactive clients, understanding their needs, reintroducing services, and ensuring a smooth customer experience. Strong communication skills are essential, and we are offering a competitive salary package for candidates who excel in this area.Key ResponsibilitiesMake outbound calls to reconnect with inactive clients and reintroduce services.Handle inbound queries with professionalism and empathy.Identify client needs and provide tailored solutions.Schedule follow-ups and maintain strong client relationships.Ensure customer satisfaction and contribute to retention targets.Adhere to call center scripts, processes, and compliance protocols.Required Qualifications & SkillsHigh School, Diploma, Degree, or equivalent.Excellent verbal communication skills in English (mandatory).Strong listening, persuasion, and interpersonal skills.Basic computer knowledge and ability to work with CRM tools.Positive attitude, customer-first mindset, and ability to work in a fast-paced environment.What We OfferHigher salary packages for candidates with outstanding communication skills.Fixed salary + incentives.Performance bonuses.

Dear candidates,We have urgent opening for back office / Data entry process .should have good communication and good typing speedtyping speed should be above 20 WPMwe are looking 15 years of education candidates with proper degree/provisional certificateLocation- Work from homeSalary - weekly Every Mondayinterested candidate can share resume on whats up- Thank you

We are seeking a dedicated Online Process Executive to join our team. This position is suitable for female candidates who have completed at least their 10th grade and are looking for a part-time work-from-home opportunity. **Key Responsibilities:**- **Data Entry:** Accurately input and manage data in the required systems to ensure all information is up to date and correct.- **Customer Interaction:** Communicate with customers via email or chat to assist with their inquiries, ensuring a positive experience.- **Report Generation:** Create and submit daily or weekly reports summarizing tasks completed and any customer feedback received.- **Process Review:** Follow established processes and guidelines to ensure consistency and quality in work execution.- **Problem-Solving:** Address any issues that arise during work processes, seeking solutions within established protocols.**Required Skills and Expectations:**- Candidates should have completed at least the 10th grade, showcasing basic education and literacy.- Basic computer skills are essential, including familiarity with word processing and spreadsheet software.- Good communication skills in English will help facilitate effective interaction with customers.- Strong attention to detail is required to ensure accuracy in data entry and reporting.- Time management skills are important, as the role requires prioritizing tasks and meeting deadlines while working from home. We invite freshers who are eager to learn and grow in a supportive work environment to apply for this exciting opportunity.

Company: Prasanna Venkatesh & AssociatesType: Full-TimeAbout UsWe are a Chennai-based auditing and compliance firm delivering structured, accurate, and end-to-end financial services in GST, Income Tax, accounting, incorporation, and ROC compliance. With a strong portfolio of clients across industries, we are committed to excellence in client service, statutory accuracy, and timely delivery.Role: GST Expert - End-to-End GST Compliance & Litigation HandlingWe are seeking a highly skilled GST Expert with a minimum of 5 years hands-on experience in an auditors office. The ideal candidate must have thorough working knowledge of all GST return forms, portal usage, refunds, reconciliations, LUT filings, and litigation handling. Youll take complete ownership of GST compliance for multiple clients and coordinate directly with clients and the GST department.Key Responsibilities Prepare, file, and manage all GST returns: GSTR-1, GSTR-2A/2B reconciliation, GSTR-3B, GSTR-4, GSTR-5, GSTR-6, GSTR-7, GSTR-9, GSTR-9C Perform monthly/quarterly ITC reconciliation and supplier mismatch resolution Handle GST Refund Applications - for export, inverted duty, excess cash ledger, etc. Apply for and manage LUT filings (fresh and renewals for exporters/service providers) Prepare and file DRC-03, handle Show Cause Notices, respond to queries from GST officers Ensure timely uploads, validations, and issue resolution via GST portal & offline utilities Coordinate with clients to gather invoices, input data, HSN summaries, etc. Guide and support the internal team on complex GST rules and changes Stay updated with GST circulars, amendments, due date changes, and compliance risks Provide support during GST department audits and assessmentsRequired Qualifications & Skillset B.Com / M.Com / CA Inter / CMA Inter / MBA (Finance) 5+ years of GST experience in an auditor/compliance firm Complete hands-on experience in preparing & filing all GST returns listed above In-depth knowledge of: Input Tax Credit rules (including blocked credits, RCM, ineligible ITC) Refund filing process (RFD-01, refund tracking, deficiency memos, bank validations) GST Notices - SCNs, DRC-01, DRC-03 replies Portal proficiency: GST Portal, ICEGATE (for exporters), E-Invoice Portal Strong command over Tally ERP / Prime, Excel (vlookup, pivot, ITC reconciliation formats) Able to read and interpret GST Acts, circulars, FAQs, and departmental advisories Proficient in English and Tamil - for both written communication and verbal coordination with clients and officers Ability to manage deadlines for multiple clients independentlyPreferred Add-Ons (Not Mandatory) Knowledge of customs-related refunds, ICEGATE errors, or SEZ-related GST exemptions Experience consulting on high-value or complex GST planning Hands-on with Zoho Books, QuickBooks, or cloud accounting softwareWhy Join Us? Lead full-cycle GST compliance and advisory work Work with a variety of clients across industries Handle refund and litigation workflows from start to finish Join a growing, professional team with structured processesOffice location: (Opp. to Kilambakkam New Bus Stand)Take the next step in your GST career with a firm that values technical mastery, ownership, and impact.Job Types: Full-time, PermanentBenefits: Cell phone reimbursement Flexible schedule Internet reimbursement Leave encashment Paid sick timeWork Location: In person

Key ResponsibilitiesSales Strategy Development:Formulate and implement effective sales strategies to penetrate corporate markets.Identify new business opportunities, including untapped markets and strategic partnerships.Client Relationship Management:Build and nurture strong relationships with corporate clients to ensure customer satisfaction and loyalty.Act as the main point of contact for key accounts, resolving issues and ensuring timely delivery of solutions.Revenue and Target Achievement:Drive the team to achieve and exceed monthly, quarterly, and annual sales targets.Monitor sales performance through metrics, forecasts, and regular reporting.Team Leadership:Recruit, train, and mentor a high-performing corporate sales team.Provide guidance and performance feedback to ensure continuous development and motivation.Market Analysis:Conduct market research to stay informed about industry trends, competitor activities, and client needs.Leverage insights to adapt strategies and maintain a competitive edge.Collaboration:Work closely with marketing, operations, and product teams to align sales efforts with broader organizational goals.Ensure seamless execution of corporate sales campaigns and initiatives.Compliance and Reporting:Ensure adherence to company policies and legal regulations in all sales activities.Prepare detailed sales reports and presentations for senior management review.

Key ResponsibilitiesSales Strategy Development:Formulate and implement effective sales strategies to penetrate corporate markets.Identify new business opportunities, including untapped markets and strategic partnerships.Client Relationship Management:Build and nurture strong relationships with corporate clients to ensure customer satisfaction and loyalty.Act as the main point of contact for key accounts, resolving issues and ensuring timely delivery of solutions.Revenue and Target Achievement:Drive the team to achieve and exceed monthly, quarterly, and annual sales targets.Monitor sales performance through metrics, forecasts, and regular reporting.Team Leadership:Recruit, train, and mentor a high-performing corporate sales team.Provide guidance and performance feedback to ensure continuous development and motivation.Market Analysis:Conduct market research to stay informed about industry trends, competitor activities, and client needs.Leverage insights to adapt strategies and maintain a competitive edge.Collaboration:Work closely with marketing, operations, and product teams to align sales efforts with broader organizational goals.Ensure seamless execution of corporate sales campaigns and initiatives.Compliance and Reporting:Ensure adherence to company policies and legal regulations in all sales activities.Prepare detailed sales reports and presentations for senior management review.