Process Quality Analyst Jobs

Join Our RCM Team Process Authorization QCA CareersJob DescriptionYour Contribution:Auditing and confirming prior authorisation requests in accordance with a thorough set of quality standards and insurance rules will be your direct responsibility. Finding and fixing any inconsistencies will depend heavily on your attention to detail and knowledge of medical billing and code. You will have a direct impact on our first-pass claim acceptance rates, enhance our revenue collection, and reaffirm our dedication to compliance by carrying out thorough quality checks and giving the authorisation team feedback.Experience: 3+ yrsSalary: Based on Company NormsEducation: Any Basic DegreeLocation: In And Around ChennaiImmediate Joiner Mostly PreferredInterested Candidates Contact the HR ASAPWarm Regards,HR - Mariaeight 8 seven 0 eight 3 three 4 three 0infohrmaria04@gmail.com

Job Title: Quality Analyst cum Trainer [Australian Process/Immediate Joiners Preferred]Location: GurugramDepartment: Sales ProcessReports To: Operations ManagerEmployment Type: Full-Time________________________________________Job Summary:We are seeking a detail-oriented and proactive Quality Analyst cum Trainer to join our team. The ideal candidate will be responsible for evaluating team performance, identifying quality issues, and delivering effective training sessions to improve productivity and ensure compliance with company standards. This dual role requires strong analytical skills, excellent communication, and a passion for continuous improvement.________________________________________Key Responsibilities:Quality Assurance (QA): Monitor and evaluate daily interactions of calls for adherence to quality standards. Analyze performance data and identify trends, gaps, and areas for improvement. Create and maintain QA reports, scorecards, and dashboards. Provide regular feedback and coaching to team members to enhance quality performance. Assist in developing and updating quality checklists and SOPs. Collaborate with Sales Leads and Managers to address quality concerns and drive improvements.Training: Develop and deliver onboarding and refresher training programs for new and existing employees. Conduct training needs analysis using performance data and feedback. Create training content, manuals, and e-learning modules tailored to business requirements. Maintain training records, assessments, and feedback forms. Evaluate training effectiveness and implement improvements. Coordinate cross-functional training sessions and workshops.________________________________________Qualifications & Skills: Bachelors degree in any discipline. 2+ years of experience in a Quality Analyst or Trainer role (preferably both). Excellent English communication and presentation skills as its an Australian Process. Strong analytical and problem-solving skills. Proficiency in MS Office and QA tools (e.g., CRM systems, LMS, QA software). Ability to manage multiple priorities and work in a fast-paced environment. High attention to detail and commitment to continuous improvement.________________________________________Preferred: Experience in [Industry: e.g., BPO, Customer Service, Healthcare]. Certification in Quality Assurance or Training (e.g., Six Sigma, TTT, or equivalent).________________________________________Salary: As per industry standards Shift Timing: Shift Timings is from 06:00 AM to 03:30 PM IST, as we operate within the Australian International Process. Office Location: Our office is located at Gurugram, Sector 48. Transportation Services: Please note that we do not provide any transportation services such as cab facilities, nor do we offer any reimbursement for transportation expenses.

QA languages: Assamese,Telugu, Tamil, MalayalamQuality assessment and control: Evaluate call agents performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.Customer feedback: Incorporate customer feedback into quality assessment processes requirementsProven experience (minimum 6 months) in quality analysis and call auditing, preferably in a customer service environment.Excellent communication skills, both written and verbal.Knowledge of relevant industry regulations and compliance standards.Proficiency with Microsoft Office suite (Word, Excel, PowerPoint)Eligibility Criteria: -18-35 years of age12th pass or aboveProficient/familiar in computer operationWork Location :- Koperkhairane, Navi Mumbai, 400706. (On site)

Candidates should have an experience into following :- International Voice/ Blended process- Should have worked on the terms like 7QC tools , RCA and Feedback sharing strategies- Should have worked on customer servicesWork mode - US shiftsWork timings- 5 days working and 2 days rotational off

Educational Qualifications:Diploma - Mechanical, Chemical & Petro ChemicalB.Sc. Chemistry onlyNo B.E / B Tech Freshers.No Civil / Automobile / diesel / Tools & Die / DraughtmanAge Limit: 22 Yrs - 27 YrsRequirements:Should have experience in any Process industry / factory [Process Industry --- >Food, Beverages, Chemicals, Pharmaceuticals, Petroleum, Ceramics, Base metals, Industries -coal, cement, fly ash, plastics, rubber, textiles, tobacco, paper and paper products]Not from CNC, Engineering, Automobile, furniture, Foundry, DCS IndustryEligible Freshers will also be Considered.Should be ready to work in flexible shifts. And extra hours (OT Applicable)Candidates who can join immediately will be preferred.Candidates should be ready to work in 12 hrs duty.The candidate should not have Skin / dust / heat allergy.The candidate should plan to have a long career with us.Benefits:Basic Accommodation on sharing basisSubsidized CanteenPF / ESI As applicableJob Description:TechnicalTo Monitor, control and record plant operationsTo know / learn operation of valves, controls etcTo take samples, analyse, if required. Submit samples to the QC DepartmentHandle Provided helpersTo report day to day opertions in log and process engineersNon TechnicalTo ensure that no health hazards and environmental aspects going beyond control.To Follow all SOPs in practiseDrive the overall performance of the plant to ensure that production activities occur as scheduled within the planGeneralParticipates in safety, health and environmental programs.Works in safe manner at all times.Participates in all meetings, Trainings and Health CheckupsFollow all Organization Rules and regulationsOthersMaintain Proper Attendance and Shift timingsAttend all Trainings and MeetingsAny Other Job Given by Management from Time to time

Great job openings Electrical / Mechanical freshersQualification: Diploma,BE, Any degreeSalary:15k to 25kFood / transport and accommodation freelocation : Chennaifor further details contact:HEDWELL TECHNOLOGIES,No:2/6,Banu avenue,Tambaram Sanatorium,Chennai-600047.Contact person: Mohana

Job Openings for 25 Voice/Non Voice Process Jobs for Freshers in Bengaluru,Customer Care Consultant,Voice Process Executive,Chat Support Executive,Quality Analyst, having Educational qualification of : Higher Secondary, Other Bachelor Degree with Good knowledge in Customer Care Consultant,Voice Process Executive,Chat Support Executive,Quality Analyst etc.

Job DescriptionWe are looking for Manager Application, Process & Quality Assurance (For AAI) Reporting to Plant HeadLocation-Pithampur, India (Near Indore, Madhya Pradesh)What to expect / your job purpose / ContextWe are looking for a highly experienced technical specialised manager in the field of application, Process and Quality Assurance strengthen our Quality Assurance and New Product development team.As part of the team who will manage the application, process and quality assurance & controls of New Product. You will directly be involved in this unique opportunity. After define the process of application & product, you will ensure SOP without any failure and facilitate production ramp up. Thereafter you will be incharge of the product development, quality of the product and of its continuous improvement.Your team will consist of 04 direct reportees in the beginning who are basically electrical engineers and technicians. You will be based in Pithampur, at our site dedicated to Clad products. With a community of 250 employees in 2024, our subsidiary company Innovative Clad Solutions Pvt. Ltd. & Aperam Alloys India Pvt. Ltd. which is situated in the Pithampur, Madhya Pradesh region in India and produces high added value products for the domestic and international market in the field of electronics, automotive, electrical OEMs, etc.What you will doIn new projects, (project refers to Definition, Verification, Installation and Commissioning of single equipment or set of multiple equipment) Assist the global head of Quality and define key tasks in order to achieve the Product process & Development. Define the equipment specifications for developing the Quality Lab.in close coordination with Electrical, operational and safety heads Monitor the installation and commissioning of the equipment in close collaboration with outside (third party) suppliers Extend support to Production department to establish the new process & product.

Job Openings for 1 Visa Filing Officer Job with minimum 1 Year Experience in Ludhiana Punjab,Process Executive,Time Keeper,Quality Analyst,quick learner,Target achiever, having Educational qualification of : Other Bachelor Degree, B.A, B.C.A, B.B.A with Good knowledge in Process Executive,Time Keeper,Quality Analyst,quick learner,Target achiever etc.

Conduct call audits and suggest corrective measures to meet client SLAs. Adept in Quality Tools. Experience in Outbound banking process will be preferred

Quality Analysis Audit the calls taken by the agents to ensure high quality Communication and Feedback Conduct team briefs as scheduled by the work force management team and inline with the weeklyfocus agenda set by the Operations Managers. Ensure regular feedback is given to Agents with regards to action plans that have been set Reporting and Administration Track and accurately update operational performance for Agents on a weekly basis. Compiling and sending reports as required by the business for relevant updates. Customer Satisfaction Drive the focus on improving the customer experience on every interaction through call listening,quality checking, coaching and feedback. Training the agentsTraining the newly inducted agents about the campaigns and regularly interacting with them tomaintain and upgrade the quality of calls

1. Audit Voice Calls to ensure adherence to set Transaction Handling Guidelines2. Audit Customer responses received through surveys to identify improvement areas3. Conduct daily briefings, refresher sessions on regular basis4. Make recommendations to help reduce errors, and improve revenue generations5. Escalate unresolved issues to relevant teams, and work with them to resolve the identified issues6. Assist in implementing changes or modifications to the Quality Assurance department's evaluation process7. Analyze the root causes for the defects identified through the audits using basic quality tools8. Report, accurately & promptly, the root causes of the defects to the business units9. Analyze trends and submit recommendations to Management for the top identified defects10. Train new hires on all Quality metrics and guidelines

We are Hiring Quality Analysis Verifier for one of our leading client at Gurgaon & Jaipur.Eligibility:--Any Non- Medical Graduate.-Excellent command over written & verbal English.-Should have min. 6 months on paper quality analyst in BPO experience.-Should be comfortable to join immediately or within 30 days of notice period.

Verizon : International voice processCL 11 Quality AnalystPkg between 6.1 LPA - 9 LPARequired Good Communication skillsProcess name: VerizonVirtual Interview ProcessUpload on Telecom OperationsMinimum 1 year experience in International voice onlyWork from office onlyAny Undergraduates/ Graduates eligible15 days - 30 days notice

Highlighting problem areas in the process Identifying fatal errors and non fatal errors & take corrective/ preventive action.Giving feedback and improving their performance Responsible for quality targets and meeting deadlines.

Job descriptionWANTED Chemical, FMCG, Polymer, Plastic, Rubber, Petroleum Products & Pharma - Manufacturing Sectors hiring people for the following departments:- PRODUCTION / PROCESS / QC / LAB ANALYSTM / F, Fresh / Exp., Age : 18-35 Yrs.Eligibility :-Diploma's/ Engineers / Graduate's(B.Sc. / M.Sc) Graduates - Batches: 2017 - 2020.Desired Candidates are willing to work anywhere in India.Role Pharmacist/Chemist/Bio ChemistIndustry Type Pharma / Biotech / Clinical ResearchFunctional Area Medical, Healthcare, R&D, Pharmaceuticals, BiotechnologyEducationUG : B.Pharma - Pharmacy, B.Sc - General, Environmental science, Food Technology, Agriculture, Geology, Anthropology, Home science, Bio-Chemistry, Biology, Microbiology, Botany, Chemistry, Dairy Technology, Zoology, Diploma - Chemical, Vocational Course, B.Tech/B.E. - Petroleum, Environmental, Production/Industrial, Textile, Bio-Chemistry/Bio-Technology, Biomedical, Ceramics, Chemical, PG : M.Tech - Chemical, Petroleum, Agriculture, Environmental, Production/Industrial, Textile, Bio-Chemistry/Bio-Technology, Biomedical, Ceramics, MS/M.Sc(Science) - Botany, Chemistry, Dairy Technology, Zoology, Environmental science, Food Technology, Agriculture, Geology, Anthropology, Home science, Bio-Chemistry, Biology, Microbiology, M.Pharma - Pharmacy, PG Diploma - Chemical

1. Audit Voice Calls to ensure adherence to set Transaction Handling Guidelines2. Audit Customer responses received through surveys to identify improvement areas3. Conduct daily briefings, refresher sessions on regular basis4. Make recommendations to help reduce errors, and improve revenue generations5. Escalate unresolved issues to relevant teams, and work with them to resolve the identified issues6. Assist in implementing changes or modifications to the Quality Assurance department's evaluation process7. Analyze the root causes for the defects identified through the audits using basic quality tools8. Report, accurately & promptly, the root causes of the defects to the business units9. Analyze trends and submit recommendations to Management for the top identified defects10. Train new hires on all Quality metrics and guidelines