Phone Banking Executive 12th Pass Fresher Jobs in Mumbai

Job Title: TelecallerResponsibilities:Make calls to customersExplain products/servicesHandle customer queriesGenerate leads or salesMaintain call recordsRequirements:Good communication skillsBasic computer knowledgePositive attitude

Position: Loan Recovery TelecallerDepartment: Collections / RecoveryLocation: As requiredExperience: 03 years (Fresher/Experienced both can apply) Job SummaryA Loan Recovery Telecaller is responsible for contacting customers with overdue loan payments, reminding them of outstanding dues, negotiating payment plans, and ensuring timely recovery while maintaining professionalism and compliance with company and RBI guidelines. Key ResponsibilitiesMake outbound calls to customers regarding overdue EMIs or loan payments.Explain outstanding amounts, due dates, and penalties clearly.Persuade and motivate customers to make payments on time.Negotiate and arrange suitable payment plans when required.Maintain accurate records of calls, follow-ups, and customer commitments.Resolve customer queries related to loan accounts, interest, or penalties.Escalate complex cases to seniors or field recovery teams.Adhere to company rules, RBI collection guidelines, and call quality standards.Meet daily/weekly/monthly targets for payment collections and follow-ups. Skills & CompetenciesGood communication skills (Hindi/English/regional language).Ability to handle difficult conversations with patience and confidence.Basic understanding of loan products (personal loan, business loan, credit cards, etc.).Negotiation and persuasion skills.Computer literacy (MS Excel, CRM, calling software).Target-oriented and self-motivated. Eligibility CriteriaMinimum 12th pass; Graduation preferred.Experience in loan, banking, NBFC, or recovery processes is an advantage.Fresher candidates with good communication skills can also apply. Salary Range10,000 18,000 per month (varies by city).Incentives based on recovery performance (can be high). Work EnvironmentOffice-based calling job.6-day working.Requires patience, discipline, and strong follow-up skills.drop cv at 7977984345