Patient Relationship Job Vacancies in Delhi NCR

Job Title: Telecaller (Female)Experience: Minimum 3 YearsLocation: Sector-14, Kaushambi, GhaziabadGender Preference: Female candidates only________________________________________Job Responsibilities:Make outbound calls to patients and doctors Handle inbound and outbound calls professionally and courteously.Manage and respond to queries on the WhatsApp / Chatbot panel.Follow up with patients for appointments, treatments, and feedback.Coordinate with doctors and internal teams for smooth communication.Maintain accurate records of calls, chats, and follow-ups.Ensure high levels of patient satisfaction and service quality.________________________________________Key Skills Required:Strong communication skills in Hindi & basic English.Experience in healthcare / dental / medical calling preferred.Comfortable handling WhatsApp panel / chat support tools.Patient, polite, and customer-focused approach.Ability to multitask between calls and chat support.________________________________________Preferred Candidate Profile:Female candidate with minimum 3 years of telecalling experience.Prior experience calling patients or doctors will be an added advantage.Should be comfortable with office-based work.Riya Mishra hrcps9@gmail.com8370014003

Key Responsibilities:Commitment to Customer Satisfaction Always put the customers needs first. Conducting competent and knowledgeable eye tests. Greeting customers immediately when they enter the store. Shows urgency in providing service to customers and satisfying their needs, and has a high customer's service-oriented eye test. Building a strong relationship with customers by engaging them by explaining the eye exam process. Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions. Anticipating the problems before they occur and having a plan of action for them at store level.Eye Test Quality Assurance and Sales Examine eyes, using observation, and instruments, to determine visual acuity, perception, focus and coordination Responsible for converting the prospective customers into actual customers. Ensure all customers receive accurate diagnoses and appropriate recommendations. Effective communication with all retail associates to ensure seamless customer experience Inventory Management Having a basic understanding of the POS system is necessary to ensure transactions are properly and effectively processed Working very closely with various departments in the organization till the product reaches the customer Approaching customers and keeping the store neatly stacked to avoid shrinkage Security & Hygiene Ensuring the store and the inventory are neat and clean at all times Maintaining the necessary safety measures to ensure the safety of the store and customers Employees at store level, engaging in the customer experience need to be properly groomed and Diploma/Degree/Post Graduate Degree Holder in Optometry with a minimum of 03 years of relevant experience in the industry. Entrepreneurial thinking mindset: self-motivated and self-directed with an abi

Department: Patient Coordination / CRMEmployment Type: Full-time6 Day WorkingWorking Timing:- 10:00 am - 7:00 pm.Key ResponsibilitiesLead Management & CommunicationContact all incoming patient leads promptly via phone and toll-free line with confident, patient-centric telecalling.Maintain detailed communication notes, patient interests, and next steps.Schedule and execute timely follow-ups for interested or pending leads.Confirm clinic appointments in advance, ensuring high standards of patient service.Outbound Calls & CRM HandlingProfessionally call and update all leads daily on Google Sheets and in Simpladents CRM and Dr Klick software.Guide patients in using the Simpladent CRM Mobile App for improved engagement and convenience.WhatsApp & Patient CommunicationSend follow-up messages, educational resources, confirmations, and reminders via WhatsApp.Sustain professional communication across every patient touchpointReporting & ReviewPrepare and share comprehensive lead summary reports (weekly and monthly), including patient visits, follow-ups, treatment status, insights, and collections.Take part in review meetings, contributing analysis and actionable insights.Ideal Candidate ProfileExceptional telecalling and verbal communication skills, with a patient-friendly and persuasive approach.Previous experience in telecalling, customer communication, or patient coordinationexperience in healthcare or dental clinics is highly valued.Proficiency in CRM software, Google Sheets, and WhatsApp Business tools.Strong follow-up abilities, attention to detail, and drive for service excellence.Riya Mishra 8370014003