Passenger Handling Job Vacancies in Indore

We are seeking dedicated Airport Ground Staff members for our Indore location. This role is ideal for individuals looking to start their career in the aviation industry.Key Responsibilities:1. Passenger Services: Assist passengers with check-in procedures, boarding, and baggage handling to ensure a smooth travel experience.2. Ticketing and Reservations: Help with ticket sales and manage reservations, answering passenger queries and providing information about flights and services.3. Safety and Security: Ensure compliance with safety regulations and assist in security procedures, including baggage screening and passenger checks.4. Coordination: Work closely with other airport staff, airlines, and ground handling services to ensure efficient operations and timely departures.5. General Assistance: Provide general assistance to passengers, such as directing them to boarding gates and facilities, as well as handling special requests.Required Skills and Expectations:Candidates should possess strong communication skills to interact effectively with passengers and co-workers. A customer-oriented attitude is essential, as providing excellent service is a priority. The ability to work in a fast-paced environment while remaining calm under pressure is crucial. Basic computer skills are necessary for handling reservations and ticketing systems. Candidates should have a high school diploma and ideally possess some experience in a customer service role, although freshers are encouraged to apply. Flexibility in work hours is expected as shifts may vary.

We are looking for a dedicated Ticketing Manager to join our team in Indore. In this full-time role, you will be responsible for managing customer ticket sales and ensuring a smooth ticketing process for our events.Key Responsibilities:- Manage Ticket Sales: Oversee the entire ticket selling process, ensuring all sales are conducted smoothly and efficiently.- Customer Interaction: Communicate with customers via phone, email, or in person to handle inquiries, resolve issues, and assist with ticket purchases.- Inventory Management: Keep track of ticket availability and manage the ticket inventory to prevent overselling or shortages.- Event Coordination: Collaborate with event organizers to understand ticketing needs and ensure all details are accurately reflected in the sales system.- Report Preparation: Create regular reports on ticket sales, customer feedback, and market trends to help improve sales strategies.- Team Coordination: Work closely with other team members to ensure a cohesive ticketing operation and share information effectively.Required Skills and Expectations:- Communication Skills: Strong verbal and written skills are essential for interacting with customers and team members.- Problem-Solving Ability: Must be able to quickly resolve issues and provide solutions to customer inquiries.- Attention to Detail: Accuracy is crucial when entering sales data and managing ticket inventory.- Basic Computer Skills: Familiarity with ticketing software and basic computer operations are important for this role.- Team Player: Will collaborate effectively with colleagues to meet common goals in a busy work environment. This position is ideal for individuals with 0 to 5 years of experience and a passion for providing excellent customer service in the ticketing industry.

Position OverviewGround Staff are responsible for handling all passenger and aircraft services at the airport. They ensure the smooth running of flight operations by managing check-in, boarding, baggage, and overall customer assistance. The role involves maintaining safety, punctuality, and a high standard of customer service to enhance the passenger experience from arrival to departure.Key ResponsibilitiesPassenger HandlingGreet passengers courteously and assist them through the check-in, security, and boarding process.Verify travel documents such as tickets, visas, and identification.Issue boarding passes, seat allocations, and baggage tags.Handle inquiries, resolve passenger issues, and provide accurate flight information.Assist special passengers elderly, unaccompanied minors, and persons with reduced mobility (PRM).Baggage & Cargo ManagementEnsure correct tagging, loading, and unloading of baggage.Monitor weight restrictions and baggage policies.Manage lost or damaged baggage claims professionally.Coordinate with cargo departments for shipment loading/unloading when required. Flight Operations SupportCoordinate with cabin crew and pilots for smooth turnaround operations.Monitor flight schedules, gate changes, and delays, and communicate updates promptly.Manage boarding gates, announcements, and final call procedures.Assist in marshalling aircraft on the ramp (if trained). Administrative & Technical TasksMaintain passenger and flight records accurately.Use airline software systems (Amadeus, Sabre, Galileo, etc.) for ticketing and check-in.Prepare daily activity and performance reports.Handle cash transactions for excess baggage or ticket changes. Safety & ComplianceEnsure compliance with airport safety regulations and airline security procedures.Report suspicious activity or safety hazards immediately.Participate in safety drills and training programs.Maintain cleanliness and orderliness in assigned work areas.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation.Good problem-solving and decision-making ability.Ability to work under pressure and in a fast-paced environment.Basic computer knowledge and familiarity with MS Office or GDS software.High level of professional grooming and discipline.Team player with adaptability to shift work (24x7 operation).Educational QualificationMinimum: 10+2 / Diploma in Aviation, Travel & Tourism, or Hospitality.Preferred: Graduate degree in any discipline.Certification in Ground Handling / Airline Operations is an added advantage.ExperienceFresher or 06 years experience in airline or airport operations preferred.Experience in customer service, hospitality, or travel industry is beneficial.Working ConditionsRotational shifts including nights, weekends, and holidays.Standing for long durations and handling physical tasks (like lifting luggage).Working in both terminal and ramp (outdoor) areas depending on assignment.

A passenger service executive, also known as a passenger service agent or airline customer service agent, typically performs the following duties:Check-in: Assist passengers with check-in, including self-serve and assisted optionsVerify documents: Check tickets, passports, and boarding passes against passenger listsProvide boarding passes: Issue boarding passes and luggage tagsManage luggage: Weigh luggage and collect charges for overweight bagsDirect passengers: Guide passengers through security and to departure gatesProvide flight information: Announce flight delays, gate changes, and other flight informationHandle issues: Address issues with delayed, canceled, or missed flightsAssist passengers: Help passengers with mobility issues, unaccompanied children, and special assistanceProvide customer service: Respond to passenger inquiries and complaintsEnsure safety: Follow safety and security measures and promote safety in the airportComplete surveys: Complete passenger satisfaction surveysListen to feedback: Listen to passenger feedback and note itPassenger service executives typically work in airports and may work 5 to 6 days a week, 8 to 9 hours per day.

Greeting and welcoming passengers, and responding to questions.Checking in baggage.Making reservations.Selling airline tickets.Stocking aircraft with refreshments.Cleaning aircraft after flights.Assisting disabled passengers and those with small children.Providing information to passengers.

We are looking for a dedicated Airport Terminal Services Agent in Indore, India. This role involves assisting passengers with their travel needs and ensuring a smooth airport experience. Ideal candidates are friendly, organized, and enjoy working in a fast-paced environment.Key Responsibilities include:1. Passenger Assistance: Greet and assist travelers at check-in counters, helping them with ticketing, baggage handling, and any inquiries they may have.2. Check-in Services: Manage the check-in process efficiently, ensuring all procedures are followed for boarding passes and luggage.3. Information Support: Provide accurate information about flight schedules, gate assignments, and airport services to help passengers navigate the terminal.4. Problem Resolution: Address any issues that arise with passengers, such as delays or lost luggage, calmly and professionally.5. Collaboration: Work closely with airline staff and security teams to maintain a safe and organized terminal area.Required skills and expectations include:- Strong Communication: Must be able to communicate clearly and effectively, both in person and over the phone.- Customer Service Orientation: A friendly and helpful attitude is essential for interacting with passengers from diverse backgrounds.- Attention to Detail: Ability to follow procedures accurately and handle multiple tasks efficiently in a busy environment.- Adaptability: Must be flexible in working hours to accommodate flight schedules, including weekends and holidays.- Team Player: Willingness to work collaboratively with colleagues in a dynamic team environment. No prior experience is necessary, making this an excellent opportunity for individuals starting their careers in the aviation industry.

We are looking for dedicated Airport Ground Staff to join our team in Indore, India. This full-time role is perfect for enthusiastic individuals with a passion for the aviation industry, offering an opportunity for fresh graduates or those with limited experience. Key Responsibilities:1. Passenger Assistance: Provide support to travelers, helping them with check-in procedures, baggage handling, and answering inquiries, ensuring a smooth travel experience.2. Flight Coordination: Work closely with airline operations to ensure timely boarding and deplaning, coordinating with crew members and ground services.3. Safety Compliance: Follow airport safety regulations and procedures to maintain a secure environment for passengers and staff, actively participating in safety briefings.4. Baggage Management: Oversee the loading and unloading of baggage, ensuring that all luggage is handled with care and properly tagged.5. Customer Service: Address passenger concerns and complaints with professionalism, offering solutions to enhance customer satisfaction.Required Skills and Expectations:Candidates should have completed their 12th grade and possess strong communication skills, both verbal and written. A friendly and approachable demeanor is essential for providing excellent service. The ability to work in a team and multitask effectively in a fast-paced environment is crucial. Basic computer skills, attention to detail, and a willingness to learn about airport operations are also important for this role.

As an Airport Terminal Services Agent in Indore, you will play a crucial role in ensuring smooth airport operations and providing excellent customer service to passengers. Your main responsibilities will include:- Check-in Assistance: Help passengers with the check-in process by confirming their travel details and issuing boarding passes, ensuring they have all necessary documentation.- Customer Service: Address passenger inquiries and concerns in a friendly manner, providing information about flight schedules, baggage policies, and airport facilities to enhance their travel experience.- Baggage Handling: Assist in managing baggage by checking in luggage, tagging it properly, and ensuring it gets loaded onto the correct flight, minimizing delays and loss.- Boarding Support: Oversee the boarding process, verifying passenger tickets, and ensuring that boarding procedures are followed efficiently and safely.- Conflict Resolution: Handle any issues or conflicts that may arise with passengers, assessing situations calmly and offering appropriate solutions.To be successful in this role, you should possess strong communication and interpersonal skills to interact effectively with diverse passengers. A positive attitude and patience are essential as you will deal with various customer needs. Being detail-oriented is important for managing tickets and luggage accurately. A high school diploma (12th pass) is required, while previous experience in the airline or customer service industry is an asset but not mandatory. Willingness to work in a fast-paced environment and adapt to changing situations is key for success in this position.

We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied.To be successful as ground staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers.Greeting and welcoming passengers, and responding to questions.Checking in baggage.Making reservations.Selling airline tickets.Stocking aircraft with refreshments.Cleaning aircraft after flights.Assisting disabled passengers and those with small children.Providing information to passengers.

We are seeking an Airport Representative in Indore, India, to assist passengers and ensure a smooth travel experience. This entry-level position is ideal for individuals with up to five years of experience and requires only completion of the 12th grade.Key Responsibilities:1. Customer Service: Greet and assist passengers, providing information about flight schedules, boarding procedures, and airport facilities to enhance their travel experience.2. Check-in Support: Help passengers with the check-in process, ensuring they have all necessary documents and bags are properly tagged for their flights.3. Issue Resolution: Address any queries or concerns from passengers, offering solutions or escalating issues to supervisors as needed.4. Coordination with Airlines: Communicate with airline staff about flight information, delays, and passenger needs to ensure timely updates.5. Emergency Response: Be prepared to assist in emergencies by following protocols to ensure passenger safety and manage situations calmly.Required Skills and Expectations:Candidates should possess strong communication skills and a friendly demeanor to interact effectively with diverse passengers. Attention to detail is crucial for checking in passengers and ensuring accurate information is relayed. The role requires a proactive attitude, flexibility to work in various shifts, and the ability to stay calm under pressure. Candidates must be comfortable working in a fast-paced environment and demonstrate a willingness to learn and adapt within a dynamic airport setting.