Passenger Handling Fresher Jobs in Jorhat

We are looking for dedicated Airport Ground Staff in Jorhat, Assam, to support the smooth operations of our airport. This entry-level position is ideal for individuals who are detail-oriented and committed to providing excellent customer service.Key Responsibilities:- Customer Service: Assist passengers with check-in, boarding, and other inquiries to ensure a pleasant travel experience.- Baggage Handling: Manage and oversee luggage loading and unloading, ensuring safe and timely transportation of baggage.- Safety Compliance: Follow all safety regulations and procedures to maintain a secure environment for passengers and staff.- Coordination: Work closely with airline personnel, security, and other departments to facilitate efficient ground operations.- Problem Resolution: Address any issues that arise with passengers or baggage, providing solutions quickly and effectively.Required Skills and Expectations:Candidates should have a minimum of a 12th-grade education and a strong emphasis on customer service. Good communication skills are essential to interact with passengers and team members effectively. Attention to detail is important for managing baggage and ensuring compliance with safety protocols. Flexibility in working hours, including weekends and holidays, is expected, as airport operations run around the clock. Ideal candidates should be team-oriented and ready to contribute to a positive and professional airport environment. Experience in customer service or related fields is a plus, although not mandatory for applicants with a willingness to learn.

As a PSE, you will be the first point of contact for passengers, providing them with exceptional service and assistance throughout their travel experience. Your primary responsibilities will include checking in passengers, handling baggage, providing information about flight schedules, and addressing any concerns or issues that may arise. You will also be responsible for ensuring compliance with all airline and airport regulations, maintaining a safe and secure environment for passengers and staff. The ideal candidate will have excellent communication skills, a friendly and approachable demeanor, and the ability to remain calm under pressure. You should be able to work in a fast-paced environment and be flexible with your schedule, as this role may require working evenings, weekends, and holidays. Previous experience in customer service or the airline industry is preferred but not required. We offer comprehensive training and opportunities for career advancement within our organization. If you are passionate about providing outstanding service and enjoy working in a dynamic and diverse environment, we encourage you to apply for this exciting opportunity.ResponsibilitiesCheck-in passengers and issue boarding passes.Assist passengers with baggage check-in and retrieval.Provide information about flight schedules, delays, and cancellations.Address passenger inquiries and resolve any issues or concerns.Ensure compliance with airline and airport regulations.Coordinate with other airport staff and airline personnel.Assist passengers with special needs, including those with disabilities.Handle ticketing and reservation changes.Monitor and manage boarding processes.Ensure a safe and secure environment for passengers and staff.Assist with lost and found items.Provide exceptional customer service at all times.Handle cash and credit card transactions.Maintain accurate records and documentation.