We are seeking a dedicated Hotel Executive to join our team in Shillong, India. The ideal candidate will assist in providing exceptional customer service and support hotel operations to ensure a pleasant experience for all guests.Key Responsibilities:- **Guest Services**: Welcome and assist guests during check-in and check-out. Address guest inquiries or complaints promptly and professionally.- **Reservations Management**: Handle room bookings, cancellations, and modifications. Ensure accurate data entry in the booking system to maintain an updated room inventory.- **Administrative Tasks**: Perform various office tasks, such as answering phone calls, responding to emails, and managing front desk operations efficiently.- **Collaboration**: Work closely with other hotel departments, such as housekeeping and food services, to ensure all guest needs are met and operations run smoothly.- **Promotional Support**: Assist in promoting hotel services and amenities. Provide information about local attractions and events to enhance the guest experience.Required Skills and Expectations:Candidates should possess strong communication skills and a friendly demeanor to effectively interact with guests and team members. A good understanding of basic computer operations is essential. Attention to detail and the ability to manage multiple tasks are crucial in this fast-paced environment. Flexibility in work schedules is expected, including weekends and holidays. A proactive attitude and a willingness to learn will contribute to success in this role.