Front Desk Executive

Key Skills

Receptionist Front Office Help Desk Front Desk

Job Description

Hotel Front Desk Job Responsibilities:

Welcome guests in a warm and friendly manner.

Ascertains their lodging, purchasing needs.

Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.

Knows all essential aspects of our resort or hotel operations.

Registers guests and manages the rooming chart.

Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.

Verifies credit acceptance by reviewing and recording drivers license number; and operating credit card authorization systems.

Balances cash drawer by counting cash at beginning and end of work shift.

Monitors lobby and check-in activity to determine room flow.

Responds to guest inquiries and requests in a timely, friendly, and efficient manner.

Provides pre-arrival support for guests arriving on packages.

Facilitates correspondence with guests.

Acts as the site liaison for the services and sales center.

Works collaboratively with any resort associates and resources.

Hotel Qualifications / Skills:

Verbal Communication

Customer Service

Resolving Conflict

Teamwork

Energy Level

Thoroughness

Professionalism

Experience : 2 - 8 Years

No. of Openings : 10

Education : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree, B.Com

Role : Front Desk Executive

Industry Type : Hotel / Restaurant / Hospitality

Gender : [ Male / Female ]

Job Country : India

About Intellistay Hotels Pvt. Ltd

We are a Hotel Management Company, managing over 12 hotels located in different cities pan India, growing sustainably across India.
We are looking for Experienced & Enthusiastic Talent suited for the roles posted with the urge to grow within the company.
Read More...

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