Guest Services Job Vacancies in Shillong

We are looking for enthusiastic and dedicated Hotel Staff to join our team in Shillong. The ideal candidate will help create a welcoming environment for our guests and ensure smooth daily operations.**Key Responsibilities:**- **Guest Service:** Greet and assist guests upon arrival, answering questions and providing information to ensure a comfortable stay.- **Front Desk Operations:** Manage check-ins and check-outs efficiently, handling reservations and payments accurately to maintain smooth front desk operations.- **Housekeeping Assistance:** Support cleaning staff by ensuring that public areas are tidy and supplies are well-stocked, helping maintain a clean and welcoming atmosphere.- **Food and Beverage Support:** Assist in serving food and beverages, ensuring that all orders are taken promptly and delivered accurately to enhance guest satisfaction.- **Team Collaboration:** Work closely with other staff members to ensure seamless communication and cooperation, contributing to an effective team environment.**Required Skills and Expectations:**- Candidates should have completed their 12th grade and be eager to learn on the job, as previous experience is not mandatory.- Strong communication skills are essential for effectively interacting with both guests and team members.- A positive attitude and a friendly demeanor are key, as this role requires engaging with guests and making them feel welcome.- Basic knowledge of hotel operations and a willingness to follow instructions and learn new tasks will be beneficial.- Flexibility to work in shifts, including weekends and holidays, is expected to meet the demands of the hotel industry.

Job descriptionWe are hiring for the job post Airport Cargo Handling Staff Customer Service Supervisor for a Leading Domestic/International Airlines- Backend /Operational Executive - Airport Cargo cargo supervisorUrgent Hiring Air-Ticketing Officer & Passport Checking Officer 10th & 12th pass fresher DIRECT HR CALL (91013915492) Send Resume to on this WhatsApp number-94771058O9 HR SatyamAssam Guwahati Airport needs Air-Ticketing Officer Passport Checking Officer 10th & 12th pass freshers Can ApplyJob Location- : Guwahati, Assam, Siliguri, coochbehar, Malda, Bihar, jharkhand, patna & Pan India as per your Preference.Interview location:- Assam ( Guwahati) onlyDESIGNATION :-AIR-TICKETING OFFICERPASSPORT CHECKING OFFICERRESERVATION OFFICERRAMP OFFICERDUTY MANAGERCUSTOMER SERVICE ASSOCIATE>We are Hiring for the jobs for the position of Air Ticketing /Ground Staff /Cabin Crew / Maintenance EngineerPerks :1. PF + ESI2. Over Time with Accommodation3.Good Communication Skills & pleasing personality4.Educational Qualification : 10th & 12th passAssam Airport needs Air-Ticketing Officer Passport Checking Officer 10th & 12th pass freshers Can Apply..Please share your CV/Resume on mail or Whatsapp 8638604928 along with your PHOTOGRAPH (Mandatory) (Monday to Saturday)FOR DIRECT CONTACT INTERVIEWS HR DEPARTMENT HR ENROLL :8638604928 (HR )BenefitsESI+PF+ Free Home pick up & Drop cabs, if you fly more you earn more.

This department manages the activities at the airport pertaining to passenger travel, security checks and ramp responsibilities. Ground staff at the airport, work in shifts and have an important role in daily operations. Handling passenger queries, cabin cleaning, catering, ticket sales, planning, monitoring and controlling airline flight operations are some of the responsibilities they perform. They are also responsible for complying with regulatory requirements and making each flight execution flawless and on-time. From boarding the flight on-time, keeping their baggage safe, cleaning the aircraft and managing on-board refreshments, they do it all wearing a smile. Sounds good? Well, we are always on a look out for warm, optimistic and ever so helpful people who want to make a difference to our customers' journeys.

We are looking for a Hotel Executive to join our team in Shillong. This is a full-time position that requires a passionate and dedicated individual to provide excellent service to our guests.Key Responsibilities:1. **Guest Interaction**: Greet and assist guests upon arrival, ensuring a warm and welcoming atmosphere. Address any inquiries or concerns to enhance their stay.2. **Room Management**: Coordinate with housekeeping and maintenance to ensure that all rooms and common areas are clean, functional, and ready for guests.3. **Check-in and Check-out**: Manage the check-in and check-out processes efficiently, handling all payments and reservations accurately.4. **Information Provider**: Provide guests with information about hotel services, local attractions, and dining options to enhance their experience.5. **Record Keeping**: Maintain accurate records of guest information and room availability, ensuring smooth operations in the front desk area.6. **Emergency Response**: Be prepared to handle emergency situations calmly and effectively, prioritizing the safety and comfort of guests.Required Skills and Expectations:Candidates should have completed at least their 12th grade education and have a strong desire to work in the hospitality industry. Excellent communication skills, a friendly attitude, and the ability to work under pressure are essential. Attention to detail and strong organizational skills are important for managing multiple tasks. We seek individuals who are team players and can adapt quickly to new challenges in a fast-paced environment. Previous experience is welcome but not mandatory.

We are looking for a motivated Hotel Executive to join our team in Shillong. This role is perfect for freshers or individuals with up to two years of experience. The Hotel Executive will assist in ensuring smooth hotel operations and provide excellent guest services.Key Responsibilities:1. **Guest Check-in and Check-out**: You will greet guests upon arrival, assist with the check-in process, and ensure a seamless check-out experience, handling payments and reservations.2. **Customer Service**: Engage with guests to address their needs and resolve any issues. Your aim will be to create a welcoming atmosphere and encourage repeat visits.3. **Room Management**: Keep track of room availability and maintain accurate records of bookings. You will communicate with housekeeping to ensure rooms are ready for new guests.4. **Marketing Support**: Assist in promoting hotel services and facilities to attract more guests. Encouraging customer feedback will also be important for improving services.Required Skills and Expectations:Candidates should have strong communication skills and a friendly demeanor to interact effectively with guests and team members. Being organized and detail-oriented is essential to manage multiple tasks and maintain accuracy in bookings. Basic computer skills are necessary for handling reservations and managing guest information. A positive attitude and willingness to learn will be highly valued in this dynamic environment.

We are seeking a motivated Hotel Executive to join our team in Shillong. This entry-level position requires no prior experience and is ideal for individuals who are enthusiastic about providing excellent customer service in the hospitality industry. Key Responsibilities:- **Customer Service**: Engage with guests to provide a warm and welcoming experience, addressing their requests and ensuring satisfaction throughout their stay.- **Front Desk Operations**: Manage check-in and check-out processes efficiently, handle guest inquiries, and process reservations using our hotel management system.- **Communication**: Collaborate with different departments to ensure guest needs are met, relaying important information regarding accommodations and services.- **Maintenance of Standards**: Ensure that the hotel premises are clean, well-organized, and maintain high standards of presentation to create a positive first impression for guests.- **Problem-Solving**: Address and resolve guest complaints or concerns promptly and professionally, working towards a suitable solution while upholding the hotel

As a PSE, you will be the first point of contact for passengers, providing them with exceptional service and assistance throughout their travel experience. Your primary responsibilities will include checking in passengers, handling baggage, providing information about flight schedules, and addressing any concerns or issues that may arise. You will also be responsible for ensuring compliance with all airline and airport regulations, maintaining a safe and secure environment for passengers and staff. The ideal candidate will have excellent communication skills, a friendly and approachable demeanor, and the ability to remain calm under pressure. You should be able to work in a fast-paced environment and be flexible with your schedule, as this role may require working evenings, weekends, and holidays. Previous experience in customer service or the airline industry is preferred but not required. We offer comprehensive training and opportunities for career advancement within our organization. If you are passionate about providing outstanding service and enjoy working in a dynamic and diverse environment, we encourage you to apply for this exciting opportunity.ResponsibilitiesCheck-in passengers and issue boarding passes.Assist passengers with baggage check-in and retrieval.Provide information about flight schedules, delays, and cancellations.Address passenger inquiries and resolve any issues or concerns.Ensure compliance with airline and airport regulations.Coordinate with other airport staff and airline personnel.Assist passengers with special needs, including those with disabilities.Handle ticketing and reservation changes.Monitor and manage boarding processes.Ensure a safe and secure environment for passengers and staff.Assist with lost and found items.Provide exceptional customer service at all times.Handle cash and credit card transactions.Maintain accurate records and documentation.