Guest Relation Executive Job Vacancies in Puri

Welcoming Guests:Check-in and Check-out: Greet guests warmly during check-in and bid them a fond farewell during check-out.VIP Handling: Oversee VIP guest arrivals and departures.Efficient Complaint Handling: Address guest complaints and concerns promptly and effectively.Guest Assistance and Information:Providing Information: Furnish guests with details about hotel facilities, programs, and other services.City Knowledge: Possess comprehensive information about the hotel, the city, and even the competition.Anticipating Needs: Anticipate guest needs and build rapport with customers.Coordination and Communication:Front Desk Presence: Maintain a continuous presence at the front desk or lobby.Coordinating with Reception: Coordinate closely with receptionists for smooth check-in procedures.Collaboration with Management: Work closely with higher management to enhance customer service through surveys, questionnaires, and tailored programs.Interpersonal Skills and Crisis Management:Effective Communication: Interact with guests, listen actively, and communicate clearly.Problem-Solving: Handle crises efficiently and manage difficult situations.Organizational Skills: Be detail-oriented, work well in teams, and manage time effectively.

We are looking for a Hotel Front Desk Associate to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Office Associate responsibilities include :Registering guests, managing reservations and providing information about rooms, rates and amenities. Ultimately, you will help create a pleasant and memorable stay for our guests. Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to guest complaints in a timely and professional manner Co-ordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needsConfirm group reservations and arrange personalized services for VIP guest and event attendees, like wedding guests Upsell additional facilities and services, Maintain updated records of bookings and payments