Guest Relation Executive (Female Candidates Preferred)

SEVEN HILLS

welcoming guests:

check-in and check-out: greet guests warmly during check-in and bid them a fond farewell during check-out.

vip handling: oversee vip guest arrivals and departures.

efficient complaint handling: address guest complaints and concerns promptly and effectively.

guest assistance and information:

providing information: furnish guests with details about hotel facilities, programs, and other services.

city knowledge: possess comprehensive information about the hotel, the city, and even the competition.

anticipating needs: anticipate guest needs and build rapport with customers.

coordination and communication:

front desk presence: maintain a continuous presence at the front desk or lobby.

coordinating with reception: coordinate closely with receptionists for smooth check-in procedures.

collaboration with management: work closely with higher management to enhance customer service through surveys, questionnaires, and tailored programs.

interpersonal skills and crisis management:

effective communication: interact with guests, listen actively, and communicate clearly.

problem-solving: handle crises efficiently and manage difficult situations.

organizational skills: be detail-oriented, work well in teams, and manage time effectively.

• Experience

  1 - 5 Years

• No. of Openings

  5

• Education

  Higher Secondary, Secondary School

• Role

  guest relation executive

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office