guest relation executive (Female Candidates Preferred)

SEVEN HILLS

Welcoming Guests:

Check-in and Check-out: Greet guests warmly during check-in and bid them a fond farewell during check-out.

VIP Handling: Oversee VIP guest arrivals and departures.

Efficient Complaint Handling: Address guest complaints and concerns promptly and effectively.

Guest Assistance and Information:

Providing Information: Furnish guests with details about hotel facilities, programs, and other services.

City Knowledge: Possess comprehensive information about the hotel, the city, and even the competition.

Anticipating Needs: Anticipate guest needs and build rapport with customers.

Coordination and Communication:

Front Desk Presence: Maintain a continuous presence at the front desk or lobby.

Coordinating with Reception: Coordinate closely with receptionists for smooth check-in procedures.

Collaboration with Management: Work closely with higher management to enhance customer service through surveys, questionnaires, and tailored programs.

Interpersonal Skills and Crisis Management:

Effective Communication: Interact with guests, listen actively, and communicate clearly.

Problem-Solving: Handle crises efficiently and manage difficult situations.

Organizational Skills: Be detail-oriented, work well in teams, and manage time effectively.

Experience : 1 - 5 Years

No. of Openings : 5

Education : Higher Secondary, Secondary School

Role : guest relation executive

Industry Type : Hotel / Restaurant / Hospitality

Gender : Female

Job Country : India