Front Office Operations Fresher Jobs in Patna

Front Desk Officer - Axis BankJob Role:Welcome and assist walk-in customers at the branch.Handle customer queries regarding accounts, banking services and transactions.Assist with Savings Account / Current Account (CASA) opening and documentation.Process routine branch transactions and service requests accurately.Handle customer complaints and coordinate with relevant departments for resolution.Generate leads for CASA and other banking products.Cross-sell products such as credit/debit cards, insurance, mutual funds and other financial products, depending on the assigned role.Maintain daily reports and customer records.Ensure proper KYC, AML and internal bank process compliance.Coordinate with branch staff and support smooth day-to-day branch operations.Skills RequiredGood communication and customer-handling skillsBasic computer knowledge / MS OfficeGood presentation and interpersonal skillsProblem-solving abilityAttention to detailAbility to handle multiple customers and work under pressureSales and convincing skills are useful because the role can include lead generation and cross-selling.

Responsibilities:- Greet and welcome visitors in a professional and friendly manner- Answer and direct incoming calls to the appropriate departments- Assist with general administrative tasks, such as filing, scheduling appointments, and organizing mail- Maintain a tidy and organized front desk area- Handle customer inquiries and provide accurate information- Ensure all visitors adhere to security procedures- Keep track of office supplies and place orders when necessarySkills:- Proven experience as a Front Desk Associate, Receptionist.