Make or Receive inbound calls from the existing clients or prospectiveclients as per business expectations- Ensure complete and correct information is transferred to the customeron every call- Should handle the customers confidently and assertively- Ensure 100% customer satisfaction on all the calls handled and improvethe overall CSAT- Should be fine with rotational week offs as per the process requirement.- Should be fine with all the shifts as per the company requirement.- Ensure minimum login hours are met- Meet the basic process metrics management like Attendance,Sale/Collections/Conversion, talk time, break time, Login hrs, ProductiveTime on system, ACHT, C-SAT scores, Call quality scores, Sales/CollectionScore, Product test scores etc. as defined for his level.- Reporting basic escalation to supervisor.