Customer Care Executive

Make or Receive inbound calls from the existing clients or prospective

clients as per business expectations

- Ensure complete and correct information is transferred to the customer

on every call

- Should handle the customers confidently and assertively

- Ensure 100% customer satisfaction on all the calls handled and improve

the overall CSAT

- Should be fine with rotational week offs as per the process requirement.

- Should be fine with all the shifts as per the company requirement.

- Ensure minimum login hours are met

- Meet the basic process metrics management like Attendance,

Sale/Collections/Conversion, talk time, break time, Login hrs, Productive

Time on system, ACHT, C-SAT scores, Call quality scores, Sales/Collection

Score, Product test scores etc. as defined for his level.

- Reporting basic escalation to supervisor.

• Experience

  0 - 5 Years

• No. of Openings

  100

• Education

  Graduate (B.A, B.B.A, B.C.A, B.Com, B.Sc, Certificate/Diploma/Others)

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office