Customer Care Executive

make or receive inbound calls from the existing clients or prospective

clients as per business expectations

- ensure complete and correct information is transferred to the customer

on every call

- should handle the customers confidently and assertively

- ensure 100% customer satisfaction on all the calls handled and improve

the overall csat

- should be fine with rotational week offs as per the process requirement.

- should be fine with all the shifts as per the company requirement.

- ensure minimum login hours are met

- meet the basic process metrics management like attendance,

sale/collections/conversion, talk time, break time, login hrs, productive

time on system, acht, c-sat scores, call quality scores, sales/collection

score, product test scores etc. as defined for his level.

- reporting basic escalation to supervisor.

• Experience

  0 - 5 Years

• No. of Openings

  100

• Education

  Graduate (B.A, B.B.A, B.C.A, B.Com, B.Sc, Certificate/Diploma/Others)

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office