UK Shift Female Jobs in Delhi NCR

Key Responsibilities:1. Customer Assistance:o Provide support to clients via phone, email, and live chat.o Respond to inquiries related to accounting software, financialstatements, billing, and other accounting-related matters.o Assist clients with troubleshooting and resolving issues promptly.2. Issue Resolution:o Identify, investigate, and resolve customer issues in a timely manner.o Escalate complex issues to higher-level support or specializeddepartments when necessary.o Follow up with clients to ensure their issues are fully resolved andthey are satisfied with the service provided.3. Product Knowledge:o Maintain a thorough understanding of the companys accountingproducts and services.o Stay updated with new features, updates, and changes in accountingregulations.o Educate clients on how to use accounting software and otherfinancial tools effectively.4. Customer Relationship Management:o Build and maintain strong relationships with clients by providingexceptional customer service.o Keep accurate records of customer interactions, issues, andresolutions in the CRM system.o Gather customer feedback and provide suggestions for productimprovements.5. Training and Support:o Conduct training sessions for clients on how to use accountingsoftware and understand financial reports.o Create and update user manuals, FAQs, and other supportdocumentation.o Assist in onboarding new clients and setting up their accountingsystems.6. Team Collaboration:o Work closely with other departments, including accounting, sales,and technical support, to ensure cohesive service delivery.o Participate in team meetings and contribute to the continuousimprovement of customer support processes.Qualifications and Skills: Education:o Bachelors degree in Accounting, Finance, Business Administration,or a related field. Experience:o Previous experience of 2-3 years in customer support or a relatedfield, preferably within the accounting or financial services industry.o Must have Experience with accounting softwares (e.g., QuickBooks,Xero, Capium, Sage) Skills:o Strong understanding of accounting principles and financialstatements.o Excellent communication and interpersonal skills.o Proficiency in using customer support software and CRM systems.o Problem-solving skills and the ability to work under pressure.o Attention to detail and accuracy in handling financial information.Personal Attributes: Professionalism: Demonstrates a high level of professionalism and ethicalstandards. Client-Focused: Committed to providing excellent service and buildingstrong client relationships. Patience: Ability to remain patient and calm while addressing client issuesand concerns. Proactive: Takes initiative to identify and address potential issues beforethey escalate. Team Player: Works well in a team environment and collaborates effectivelywith colleagues.

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Job Description: TelecallerWe are looking for enthusiastic individuals with exceptional English communication skills to join our team as English Customer Service Representatives. As a Telecaller, you will engage in conversations with English-speaking business customers and assist them with their energy billing inquiries. This role offers a platform for you to showcase your communication skills and grow your career.Responsibilities:- Engage in conversations with English-speaking business customers.- Assist customers with energy billing inquiries.- Provide excellent customer service and resolve customer issues effectively. - Maintain accurate records of customer interactions and transactions.- Collaborate with team members to meet customer service goals.- Stay updated with product and service information.Requirements:- Excellent English communication skills.- Passion for engaging in conversations and helping customers.- Ability to effectively communicate and resolve customer issues.- Basic computer skills and familiarity with CRM systems is a plus.- Previous customer service experience is preferred but not mandatory.Compensation and Benefits:- Salary up to 25,000 INR in hand.- Conveyance allowance as per company norms.- Opportunity to work with a dedicated and enthusiastic team. - Professional growth and development opportunities.- Monday to Friday fixed shift.- Flexibility to work from 1:00 pm to 10:00 pm, Monday to Friday.Location:Plot No 12, 4th FloorBlock C, Pocket A2, Pocket 8, Sector 17 Dwarka Dwarka, New Delhi, Delhi 110075Landmark: Above Anytime Fitness, next to Axis Bank.Interview Timings:- Monday to Friday, 3:00 pm to 7:00 pm.If you enjoy engaging in conversations and have a good command of English, this is a great opportunity to join our amazing team and further enhance your career.