Customer Support Operations Fresher Jobs in Mumbai

We are seeking a Customer Service Associate to join our team in Mumbai. In this role, you will be the first point of contact for our customers, helping them with their inquiries and ensuring a positive experience.Key Responsibilities:- Customer Support: Respond to customer questions via phone, email, or chat, providing timely and accurate information.- Issue Resolution: Handle complaints and issues effectively, working to resolve them to the customers satisfaction while following proper procedures.- Product Knowledge: Maintain a good understanding of our products and services to provide correct information and guidance to customers.- Data Entry: Accurately log customer interactions and feedback in our systems to help improve services and recordkeeping.- Collaboration: Work closely with other teams to address complex customer issues and contribute to team goals.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential to interact with customers effectively.- Problem-Solving Abilities: A proactive approach to identify issues and find solutions quickly enhances customer satisfaction.- Team Player: Willingness to work collaboratively with coworkers to improve service quality and team performance.- Adaptability: Ability to thrive in a fast-paced environment and adjust to changing priorities or demands.- Basic Computer Skills: Familiarity with computer systems and software is important for data entry and communication tasks.- Positive Attitude: A friendly and helpful demeanor is crucial for ensuring a great customer experience. This is a full-time position, and you will be required to work from the office. No prior experience is necessary, making this a great opportunity for freshers.

Key Responsibilities in the BPO Sector:Handle customer queries via phone, email, or chat efficiently and professionally.Provide accurate information and effective solutions to ensure customer satisfaction.Maintain high-quality service standards and adhere to company policies.Perform accurate data entry and documentation of customer interactions.Meet performance targets such as quality scores, turnaround time, and productivity.Resolve issues promptly while maintaining a positive customer experience.Uphold confidentiality and data security at all times.Adapt to various client processes, tools, and business requirements.Participate in regular training and skill development programs.Contribute to continuous process improvement and team collaboration.

for InternationalWith Drop providedPure Blended Process5 Days workingSaturday Sunday week offVirtual InterviewsWith no pressure of sales or TARGET Pure customer service Salary for freshers 15k + 5 incentivesSalary for experience with domestic:- 17k+5k incentivesSalary for experience with international (6months):-25 k in handLocation:- Airoli/* Sakinaka*HR 9665008242What app 9004183427K K Consultancy

Dear Candidate ,Give dynamic start to your career with VMS Group SECRET TECHNOLOGIES INDIA , we are looking for freshers and experienced candidates who want to make good career in IT or NON It field.Job Type: Full time.Eligibility criteria : Fresher /Experience 0-5 Year.Location : Pune. OR PAN INDIADesired Qualification - Any Bachelor degree Minimum BA ,B.Com - Commerce, B.E , B.Tech, M.Sc , M.C.A B.C.A ,Any Graduates, Post Graduates, can also apply. Should be comfortable to work any location of pune or Pan India.Your application for theTesting & DevelopmentBack Office / Data EntryTechnical Support, Non-Voice ProcessBDE (canadian, US, UK)-In HouseBusiness Development Executive, On FieldOperations/Customer Service , Customer Service (Web)BPO MNC and Domestic ( Hindi Marathi or Any local language)Accounts & Finance /Financial AnalystPosition stood out to us and we would like to invite you for a Face to face interview Telephone interview at our office to get to know you a bit better.You will meet with the MR. Prem Sir or Aishwarya Ma'am.The interview will last about 20 minutes and you'll have the chance to discuss the above position and learn more about our company. Please carry your updated resume at list Two CopiesDesired Candidate - Candidate should be Dynamic, Enterprising, Presentable with excellent communication and written skills.If candidate is interested please visit our office. Monday to Saturday 10 am to 5 pm bitwin anytime Meet- Prem Sir / Ms. Aishwarya Ma'am Interview Venue-building A -15th , city vista, foundation road, Kharadi, Pune, Maharashtra 411014We will take 2 rounds of an interview.-Contact No. 7066165593 Aishwarya Ma'am 7066147637 Prem Sir 1. HR Round and simple logic checking P.I round.2. Technical HR Final round by Senior HR Manager.Thanks & Regards SECRET TECHNOLOGIES INDIA VMS GROUP Placement / Contract Labour / Real EstateAddress -building A -15th , city vista, foundation road, Kharadi, Pune, Mahara

Customer support executiveFreshers are eligibleGraduation is MandatoryExcellent English + HindiSalary : Upto20,000 take homeMale/female both eligible6 days working, 1 rotational weekoffShift: 8 hours shift between 8am to 8pmJob Types: Full-time, PermanentPay: 16,000.00 - 25,000.00 per monthTo apply connect on 9315931366

Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution Dealing with customer issues and churning out an easy-to-follow solution Managing payment and delivery of customer orders Helping customers choose the right product for their requirements and budget Handling customer concerns and complaints in a timely manner Informing customers of upcoming promotions or deals Establishing a positive rapport with all clients and customers in person or via phone Forming reports based on customer satisfaction statistics and helping their team to develop new skills Interacting with customers to ensure they have a desirable and shareable experience

Provide exceptional service via phone or in-person (depending on the role and business needs).Troubleshoot customer issues, complaints, and concerns, ensuring quick and effective resolutions.Maintain up-to-date knowledge of company products and services to assist customers accurately.Process orders, track shipments, and address any related concerns.Accurately input customer information and order details into the system.Gather customer feedback and share insights with the management team to improve products, services, and customer experience.Escalate complex issues to the appropriate department or supervisor and follow up with customers to ensure complete satisfaction.Maintain accurate records of customer interactions and transactions.

Job Title: Customer Care Executive (Hindi Proficient) Location: Powai, Mumbai Interview Location: Powai, Mumbai In-hand Salary: 14,000 - 15,000--- Unlock a Career in Financial Services! Do you have a strong command of Hindi and a foundational understanding of credit cards, loans, and insurance? We are looking for energetic individuals with excellent communication skills to join our dynamic team in Powai, Mumbai!--- Key Responsibilities:- Provide expert guidance to customers on financial products like credit cards, insurance, and loans.- Address and resolve customer queries effectively, ensuring customer satisfaction.- Use your communication skills to build rapport and provide clear, concise solutions to customer inquiries.--- What Were Looking For:- Proficiency in Hindi: Fluent and clear communication in Hindi is essential.- Foundational Financial Knowledge: Basic understanding of financial products such as credit cards, insurance, and loans.- Excellent Communication Skills: Your salary will be influenced by your ability to communicate and assist customers effectively.--- Perks:- Competitive salary with an in-hand pay 14,000 - 15,000, based on communication skills.- Hands-on experience in the financial services industry.- Convenient interview location at Powai Mumbai, with the job based in Powai, Mumbai.--- Ready to Take the Leap? If you're passionate about customer service and have a basic understanding of financial products, we want to hear from you! Apply now and kick-start your career with us! Connect with Us: - WhatsApp Channel: [Join Here](https://whatsapp.com/channel/0029VaDoTXSB4hdXi8BQd41G) - WhatsApp Group: [Join Here](https://chat.whatsapp.com/EKFueJOlKEi5F6wgwOu3os) - Telegram: [Join Here](https://t.me/+NqmuvmSEhR5iMjQ1) - Email Us: hr@pinakaconsultancy.com

Help expand our business by targeting new growth opportunities, improving portfolio credit quality and maximizing profitability and efficiency of our products. Actively prospect, recruit and pre-qualify new clients for our financial services. Be a primary point of contact for new and existing customers. Make certain all applications meet our companys standards and help ensure regulatory compliance. Foster a collaborative work environment by working with colleagues to develop better products and solutions. Provide periodic analysis and reports.

To Solve the Customer Queries Over the Call.good Communication Skillfor International Process;5 Days Working, 2 Rotational Week Offfor Domestic Process; 6 Days Working, 1 Rotational Week Off

The Customer Support Specialist is the engine of any industry. Utilizing a high energy approach, maintain and further develop quality relationships with existing or new customers and carriers. The CSS will clearly identify current customer needs for our service and how they can benefit from partnering with us on every shipment. Schedule or reschedule pickup and delivery appointments. Providing excellent customer service is essential in this position. Customer Service and industry experience preferred but not required.Responsibilities: Will be able to handle all the customers queries. Trace and trace for on time pickups and deliveries and update. Set pick-up and delivery appointments with Shipping lines, NVOCC Agents, Co-Loaders and Air lines Proactively provide tracking updates to customers and sales team. Conduct customer interactions via email and phone contact. Identify and communicate ways the company can continuously improve in its operations. Prioritize tracking and appointment setting based on time constraints and customer priority.Experience: Sales, Marketing, or Customer Service experience preferred but not required. Experience in the logistics industry a plus. Working knowledge of the company operations preferred. Ability to work well under stress and communicate professionally. Excellent written and verbal communication skills. Experience working in a deadline driven environment. Ability to work in stressful situations. Ability to multitask required. Attention to detail.

Schedule: Morning shiftSupplemental pay types: Overtime payAbility to commute/relocate: Cuttack: Reliably commute or planning to relocate before starting work (Required)Education: Bachelor's (Preferred)Experience: Technical support: 1 year (Preferred) total work: 1 year (Preferred) Customer service: 1 year (Preferred)

Job Dimension: Ensure complete and correct information is transferred to the customer on every callShould handle the customers confidently and assertivelyEnsure 100% customer satisfaction on all the calls handled and improve the overall CSATShould be fine with rotational week offsas per the process requirement.Should be fine with all the shifts as per the company requirement.Ensure minimum login hours are metMeet the basic process metrics management like ConversionC-SAT scores, Call quality scores, Product test scoresetc as defined for his level.Reporting basic escalation to supervisor.Knowledge & Skills:Should be able to communicate in grammatically correct average EnglishShould be able to understand an comprehend English/HindiShould be able to speak professional and correct hindiClarity of Speech No MTI affecting pronunciation/UnderstandingProcess and product awarenessIndustry and domain knowledgeCustomers centricityShould have basic knowledge of operating computer start, restart, shut down, different parts Basic shortcuts CtrlS, Ctrl V, use of space bar, alt+tab, caps lock, etc- Should have basic typing knowledge.- 20 words per minuteFact Finding Analysis: Required as a part of day to day work to identify issues, analyze and escalate it to the concerned on time

Company Name: uFaber EduTech pvt ltdJob location: Kurla, Mumbai (WFO)Designation: Operation executiveAbout Us - Who we are ?uFaber is a well-funded EduTech startup, founded by serial entrepreneurs from IIT Bombay. Technology has changed almost every aspect of our life but the way we learn is still the same. We know that we have chosen a very complex and difficult problem to solve but if the problem is not challenging, what's the fun! We are building a team of super smart and high IQ people.We at uFaber are cruising towards a solution to the real education problem in India. We are on a mission to transform a million lives through the most personalized education experience ever delivered in the country. We have reached our first milestones by creating Asia's largest online education properties in language learning and GATE/ UPSC training and are now gearing up for the next big leap. You can be a part of this jump!Job Description: 1. Taking and making calls2. Talking to students who have purchased our product3. Consistent follow-ups via calls and email4. Keeping track of the updates and informing the teamPreferred candidates:1. Any Graduate degree2. Must have good communication and convincing skills3. Must have some basic understanding of Excel4. Customer support experience is preferred (telecalling)5. Work on data entry6. Should be computer savvy (MS office)

We at Tyke are seeking a support intern to assist our support team in providing excellent customer service to our clients. the primary responsibilities of the support intern include taking incoming calls, resolving tickets on Zohodesk, and escalating complex issues to senior support staff. The support intern will also be responsible for documenting all customer interactions and ensuring that customer issues are resolved in a timely and satisfactory manner.Selected intern's day-to-day responsibilities include:1. Take incoming calls and respond to customer inquiries and support requests2. Resolve customer issues and support tickets using Zohodesk3. Escalate complex issues to senior support staff as needed4. Document all customer interactions and update customer records in the company database5. Ensure that customer issues are resolved in a timely and satisfactory manner6. Provide excellent customer service to all clientsQualifications:1. Currently available for 3 to 6 months work from office internship.2. Familiarity with Zohodesk or other help desk software is preferred3. Strong problem-solving and analytical skills4. Excellent communication and interpersonal skills5. Ability to work independently and as part of a team6 .Strong attention to detail and ability to multitask