Array ( [0] => customer-experience-manager [1] => gurgaon ) Customer Experience Manager Jobs in Gurgaon,Customer Experience Manager Job Vacancies in Gurgaon Haryana
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Customer Experience Manager Job Vacancies in Gurgaon

Vice President (10-15 Years)

A Square Technologies Pvt. Ltd.

  • 10 - 15 yrs
  • 50+ Lakh/Yr
  • Gurgaon
Customer Experience Manager Customer Experience Back Office Operations Operational Enhancements Strategy Development Contact Centre Technology Integration Client Engagement Financial Management
The VP of CX & BO Innovation will spearhead the strategic development and implementation of transformative and innovative projects across our Customer Experience (CX) and Back Office (BO) operations within the contact centre environment. This pivotal role involves identifying technology opportunities, translating them into tangible operational enhancements, engaging directly with clients to provide solutions and articulate implementation strategies, and overseeing deployment. The role will champion the technology strategy for CX and BO capabilities, ensuring optimal utilisation and performance of all relevant transformation areas within our operational facilities. This role reports to the VP of Capabilities and collaborates closely with the senior management and sales teams to ensure seamless client interactions and the delivery of exceptional outcomes.
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Associate - Customer Experience

Crack-ED

  • 1 - 5 yrs
  • 4.5 Lac/Yr
  • Gurgaon
Customer Relationship Executive Customer Response Executive Communication Advisor Escalation Manager Customer Associate Walk in
Job Title: Associate - Customer ExperienceCompany Overview:Join our dynamic and rapidly growing food delivery organisation dedicated to revolutionising the way people experience dining. We're passionate about delivering exceptional service and delighting our customers with every interaction. As an Associate in our Customer Experience team, you'll play a crucial role in ensuring that every customer's journey is seamless and enjoyable.Position Overview:As an Associate - Customer Experience, you will be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring their overall satisfaction. You will work closely with our operations team to address concerns, manage inquiries, and maintain a high level of service excellence.Responsibilities:Handle incoming customer inquiries via various channels including phone, email, chat, and social media in a timely and professional manner.Assist customers with placing orders, tracking deliveries, and resolving any issues or concerns they may have.Proactively reach out to customers to gather feedback, address concerns, and ensure their overall satisfaction.Collaborate with the operations team to escalate and resolve complex customer issues promptly.Maintain accurate records of customer interactions and transactions.Identify trends in customer inquiries and provide feedback to the relevant teams to improve processes and service offerings.Assist in developing and implementing strategies to enhance the overall customer experience.Stay up-to-date on product offerings, promotions, and company policies to provide accurate information to customers.Requirements:Bachelor's degree in Business Administration, Hospitality, Communications, or related field preferred.Prior experience in customer service or a similar role is advantageous.Excellent communication skills, both written and verbal.Strong problem-solving abilities with a focus on providing effective solutions.
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Vice President - CX & BO Innovation

A Square Technologies Pvt. Ltd.

  • 10 - 15 yrs
  • 50+ Lakh/Yr
  • Gurgaon
Customer Experience Manager Customer Experience Back Office Operations Operational Enhancements Strategy Development Contact Centre Technology Integration Client Engagement Financial Management
The VP of CX & BO Innovation will spearhead the strategic development and implementation of transformative and innovative projects across our Customer Experience (CX) and Back Office (BO) operations within the contact centre environment. This pivotal role involves identifying technology opportunities, translating them into tangible operational enhancements, engaging directly with clients to provide solutions and articulate implementation strategies, and overseeing deployment. The role will champion the technology strategy for CX and BO capabilities, ensuring optimal utilisation and performance of all relevant transformation areas within our operational facilities. This role reports to the VP of Capabilities and collaborates closely with the senior management and sales teams to ensure seamless client interactions and the delivery of exceptional outcomes.
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Female - Customer Relationship Manager Hiring Experience Staff

Siyaahi Kalaa Tattoos

  • 1 - 2 yrs
  • 0.9 Lac/Yr
  • Lajpat Nagar Delhi
Excellent Communication and Interpersonal Customer Care Associate Strong Problem-solving and Negotiation Skills Analytical Ability BPO Training Customer Calling BPO Sales
Customer Relationship Manager - BPO Calling Staff Wanted at Siyaahi Kalaa Tattoos StudioLocation: Lajpat Nagar, Delhi - 110024Experience: Prior experience in BPO calling or customer service preferredJob Type: Full-timeJob Description:Siyaahi Kalaa Tattoos Studio is seeking a skilled Customer Relationship Manager to join our team. As a BPO calling staff member, you'll be responsible for managing customer inquiries, resolving issues, and driving sales growth through excellent communication and relationship-building skills.Key Skills:- Excellent communication and interpersonal skills- Proficiency in Hindi and English languages- Prior experience in BPO calling or customer service- Strong problem-solving and negotiation skills- Ability to work in a fast-paced environmentResponsibilities:- Handle customer inquiries and resolve issues via phone and email- Meet sales targets and promote studio services- Build strong relationships with clients and partners- Collaborate with team members to achieve business goalsWhat We Offer:- Competitive salary and incentives- Opportunities for growth and professional development- Dynamic work environment with a passionate teamIf you're a motivated and customer-focused individual looking for a challenging role, contact us to join our team!Contact Info:Siyaahi Kalaa Tattoos StudioM/55, basement, Vinoba Puri, Block M, Lajpat Nagar II, Lajpat Nagar, New Delhi, Delhi 110024Apply Now!
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Customer Experience Manager (Female)

EB33 Fashions Pvt Ltd

  • 3 - 6 yrs
  • 5.5 Lac/Yr
  • Okhla Delhi
Customer Associate Customer Relationship Executive Customer Care Consultant
Job Descriptions Providing complete information about the product to the customer.Solving all product related issues of the customers.Giving the right pitch to the potential customers and prospect, so they end up buying the product.Maintaining MIS of customer data.Maintaining and updating the information of the customers regularly.Making products reports by collecting and analysing the information provided by the customers.Build support and establish long term relationships with customers.Successfully create business from new and existing customers.Confident in client-facing (in-person, calls and emails) with strong interpersonal and communication skills.Aligning customer experience strategies with marketing initiatives as well as informing customers about new products
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Customer Relationship Manager Female With 3-5 Years Experience Work From Home

Om Sai Group Consultancy

  • 3 - 9 yrs
  • 4.3 Lac/Yr
  • Noida
BDE Outbound Sales Customer Relationship Client Relationship Sales Coordinator Client Coordinator Walk in
Position: Customer Relationship Manager Female OnlyWorking Experience: at least 3-5 yrs.Gender: Female OnlySalary package: 30k to 35kJob location: Work From HomeQualification: Any GraduateSkills Required:Excellent Communication and Negotiation Skills.Computer skills- Emails, Word, ExcelShould be graduateGood communication skills, convincing powerInterview process: After resume shortlisted- Telephonic- Face to faceSignature:Regards,Varun
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