Conflict Resolution Job Vacancies in Durgapur

Axis Bank - Branch Executive Job RoleDesignation: Branch Executive / Branch Banking ExecutiveDepartment: Branch BankingEmployment: Full-timeKey Responsibilities:Handle customers visiting the branch and resolve their banking queries.Assist with account opening, KYC, account maintenance and service requests.Help customers with cheque books, debit cards, internet/mobile banking and other banking services.Explain and cross-sell banking products such as Savings/Current Accounts, FD/RD, Credit Cards, Loans and Insurance/third-party products, depending on the assigned role.Generate leads and acquire new customers through referrals and customer visits.Maintain customer relationships and support branch business growth.Process customer transactions/service requests within the prescribed turnaround time.Maintain proper documentation and follow banking, KYC, compliance and risk-management guidelines.Coordinate with other branch teams and maintain daily reports. Similar Axis branch-banking roles specifically include customer service, new-customer acquisition, cross-selling and transaction/service-request processing.

We are looking for a dedicated Airline Customer Service Executive located in Durgapur, India. This role is ideal for candidates with little to no experience, making it perfect for recent school graduates. You will help customers with their travel needs and ensure their journey is pleasant.Key Responsibilities:- Customer Assistance: Greet and assist customers in-person or via phone, providing information about flights, ticket bookings, and travel policies.- Problem Resolution: Address customer queries and complaints effectively, ensuring a positive experience by resolving issues swiftly.- Booking Support: Help customers with flight bookings and changes, providing guidance on schedules, prices, and available options.- Documentation: Ensure all customer information is recorded accurately, maintaining up-to-date records for reference and compliance.- Team Collaboration: Work closely with other team members to ensure seamless service delivery and share information regarding customer needs.Required Skills and Expectations:Successful candidates should have excellent communication skills to interact positively with customers. A friendly and approachable demeanor is essential to create trust and ensure a welcoming environment. Basic computer skills are necessary for handling bookings and maintaining records. Candidates should be detail-oriented and able to manage time effectively to handle inquiries and tasks efficiently. A commitment to providing exceptional service is crucial for success in this role.

As an Airline Customer Service Representative, you will play a vital role in ensuring passengers have a smooth and pleasant experience when traveling. Your responsibilities will include:- Assisting Passengers: Help customers with inquiries related to flights, bookings, and cancellations, ensuring they have the correct information for a positive travel experience.- Check-in Support: Guide passengers through the check-in process, including verifying tickets and issuing boarding passes efficiently.- Handling Complaints: Address and resolve passenger grievances with understanding and professionalism, striving to find satisfactory solutions.- Providing Information: Share important details about flights, baggage policies, and any changes to schedules or routes to keep passengers informed.- Coordinating with Team: Work closely with other staff members to ensure smooth operations and effective communication, contributing to overall service quality.Your background should include:- Education: A minimum of 10th-grade education is required.- Communication Skills: Strong verbal communication skills are essential for interacting with passengers and providing information clearly.- Customer Focus: A dedication to customer satisfaction and the ability to handle challenging situations calmly.- Team Player: Ability to work well in a team environment, contributing positively to the overall workplace.- Willingness to Learn: A readiness to learn about airline procedures and software systems related to customer service.Experience is not required, making this a great opportunity for freshers or those with up to one year of experience in customer service.

As a Ramp Supervisor, you will oversee daily operations at the ramp area of the facility. Your role is crucial for ensuring that all loading and unloading procedures are carried out smoothly and safely.Key Responsibilities:- Supervise Ramp Activities: You will manage and monitor all ramp operations to ensure that items are loaded and unloaded safely and efficiently.- Coordinate Team Tasks: You will guide and support ramp staff, ensuring everyone knows their responsibilities and can work together effectively.- Ensure Safety Compliance: You will enforce safety guidelines and practices to minimize accidents and ensure a safe working environment for all employees.- Monitor Equipment Usage: You will keep an eye on the equipment used for loading and unloading, ensuring it is in good working condition and reporting any issues.- Maintain Records: You will help maintain accurate records of all ramp activities, including logs of incoming and outgoing shipments.Required Skills and Expectations:- You should have at least a 10th-grade education and preferably some experience in warehouse or ramp operations, although freshers are welcome to apply.- Strong communication skills are essential, as you will need to interact with team members and other departments.- You should possess good organizational skills, as managing multiple tasks and priorities will be part of your daily work.- A basic understanding of safety protocols in a work environment is important, as you must ensure compliance among team members.- You should be physically fit and able to handle the demands of working on a ramp, which may include lifting and moving items.