Airline Customer Service Representative Jobs For Freshers - Durgapur

As an Airline Customer Service Representative, you will play a vital role in ensuring passengers have a smooth and pleasant experience when traveling. Your responsibilities will include:

- **Assisting Passengers:** Help customers with inquiries related to flights, bookings, and cancellations, ensuring they have the correct information for a positive travel experience.

- **Check-in Support:** Guide passengers through the check-in process, including verifying tickets and issuing boarding passes efficiently.

- **Handling Complaints:** Address and resolve passenger grievances with understanding and professionalism, striving to find satisfactory solutions.

- **Providing Information:** Share important details about flights, baggage policies, and any changes to schedules or routes to keep passengers informed.

- **Coordinating with Team:** Work closely with other staff members to ensure smooth operations and effective communication, contributing to overall service quality.

Your background should include:

- **Education:** A minimum of 10th-grade education is required.

- **Communication Skills:** Strong verbal communication skills are essential for interacting with passengers and providing information clearly.

- **Customer Focus:** A dedication to customer satisfaction and the ability to handle challenging situations calmly.

- **Team Player:** Ability to work well in a team environment, contributing positively to the overall workplace.

- **Willingness to Learn:** A readiness to learn about airline procedures and software systems related to customer service.

Experience is not required, making this a great opportunity for freshers or those with up to one year of experience in customer service.

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Health Insurance, ESI, Food/Meals, Accommodation, Two-way Cab

• Face Interview Location

  kolkata