Array ( [0] => chat-support [1] => surat ) Chat Support Jobs in Surat,Chat Support Job Vacancies in Surat Gujarat
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Chat Support Job Vacancies in Surat

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Looking For Customer Support Executive

HR Vaishnavi Lasania

  • 0 - 2 yrs
  • 2.3 Lac/Yr
  • Surat
Customer Relationship Customer Service Customer Handling Chat Support Cold Calling
Key Responsibilities:Handle customer queries via call, email, WhatsApp & chatProvide accurate product/service informationManage follow-ups & maintain CRM recordsAssist in lead generation & issue resolutionEnsure customer satisfactionRequirements:Basic English + Strong Hindi/GujaratiGood communication & polite customer handlingKnowledge of MS Office, Email, CRM & WhatsApp BusinessPositive attitude & multitasking ability
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Customer Care Executive Fresher

Indo Job Solutions

Communication Skills Problem-Solving Ability Product & Service Knowledge Complaint Resolution Data Entry Technical Proficiency Time Management Chat Support Skills Telephonic Support Active Listening Positive Attitude Adaptability Professionalism Multitasking
Job Summary:The Customer Service Executive (CSE) is responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products and services. The role focuses on ensuring customer satisfaction through professional communication, problem-solving, and timely assistance via phone, email, chat, or in person.Key Responsibilities:Customer Interaction & SupportHandle inbound and outbound customer calls, chats, and emails.Respond to customer queries regarding products, services, billing, and policies.Provide accurate information and ensure a positive customer experience.Complaint Handling & ResolutionRecord and resolve customer complaints promptly.Escalate complex issues to senior staff or concerned departments when necessary.Follow up with customers to ensure problems are resolved to satisfaction.Order & Service ManagementProcess orders, returns, exchanges, and cancellations efficiently.Maintain accurate records of transactions and customer details.Coordinate with logistics or operations teams for timely delivery and support.Documentation & ReportingMaintain customer service logs, feedback, and daily activity reports.Update CRM (Customer Relationship Management) systems with all interactions.Analyze common customer issues and suggest improvements to processes.Team CollaborationWork closely with sales, marketing, technical, and accounts teams.Share insights and customer feedback for service or product enhancement.Customer RetentionBuild long-term relationships with customers through professional engagement.Promote loyalty programs, upselling, or cross-selling where appropriate.Required Skills & Competencies:Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Ability to work under pressure and manage multiple tasks.Good listening and interpersonal skills.Basic computer literacy proficiency in MS Office, CRM tools, and email systems.Attention to detail and ability to maintain confidentiality.Professional, polite, and customer-oriented behavior.Qualifications:Minimum Education: 12th pass / Graduate in any discipline.Preferred Experience: 13 years in customer service, call center, or client support role.Knowledge of CRM software or call-handling systems is an advantage.Work Environment:Office-based, call center, or hybrid setup.Rotational shifts may include weekends or holidays (as per company policy).Fast-paced and target-driven environment.
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Customer Support Executive

DK Infoway

  • 1 - 4 yrs
  • 2.5 Lac/Yr
  • Surat
Customer Care Customer Service Customer Support Customer Handling Cold Calling Chat Support Inbound Calls
Full job description:-Only Surat candidates can apply. The ideal candidate will have 1-3 years of experience in a call support department, providing technical assistance to customers. As a Software Support Executive, you will be responsible for resolving customer issues, providing software support, and ensuring customer satisfaction.Roles & Responsibilities:-- Be able to understand the nature of client issues and resolve them in a timely and efficient manner.- Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.- Self-motivated and be team player.- Maintain policies and procedures when working with clients and provide appropriate information.- Document customer interactions and resolutions accurately in the ticketing system.- Collaborate with the development team to identify and resolve complex technical issues.- Conduct software testing and provide feedback to the development team.- Assist in the creation and maintenance of knowledge base articles and user guides.- Stay up-to-date with the latest software updates and enhancements.- Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook).
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B.A Freshers For Customer Support Executive

Softpulse Infotech

  • Fresher
  • Surat
English Language Chat Support Customer Support
Responsibilities :Fluent in English verbal and written communicationClient and audience query handlingOverseeing the customer service processResolving customer complaints brought to your attentionProviding detailed information to customersPrompt response over Product Chat boxCo-ordination with Technical teamTaking feedback from the customersMaintaining a healthy relationship with the clientsNote : Training will be provided to the freshers(surat local candidates can apply only)
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Walk-Ins Interview International BPO Executive

votiko

  • 1 - 2 yrs
  • 5.0 Lac/Yr
  • Surat
Outbound Calling BPO Operations Customer Care BPO Sales BPO Voice International BPO International Voice Process Call Center International BPO Voice Process Good Communication Skills International Voice Chat Support
Job Opportunity at Votiko Solutions Private LimitedPosition: Call Center ExecutivesAbout Us:Votiko Solutions Private Limited is a leading BPO international call center located in Surat, Gujarat. We are seeking enthusiastic individuals to join our dynamic team as Call Center Executives. If you are passionate about customer service, enjoy conducting telemarketing activities, and thrive in a collaborative environment, we invite you to apply.Job Responsibilities:* Conduct telemarketing activities, including lead generation and appointment setting.* Handle both inbound and outbound calls for B2B and B2C clients.* Conduct surveys and verification processes to ensure data accuracy.* Provide exceptional customer support through calls, emails, and live chat.* Collaborate with the team to meet and exceed performance targets.Requirements:* Freshers and experienced candidates are welcomed. Fluency in English is essential. Strong communication skills, both verbal and written. Age limit: Below 40 years. Ability to work night shifts. Work from the office in Surat, Gujarat.Compensation:Salary: 20,000 to 40,000 per month, plus incentives based on the campaign you work on.Working Schedule:Working Days: Monday to Friday (Sunday-Saturday off).Benefits:Best work culture and employee satisfaction.Opportunities for career growth.How to Apply:Interested candidates can call us at 8511539085 or send their resumes to hr@votiko.com.Join us at Votiko Solutions Private Limited and be a part of a team that values your contributions, provides excellent work culture, and offers ample opportunities for career advancement. We look forward to welcoming you to our growing family!
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Urgent Requirement For Customer Care Executive

Fuaark

Customer Care Customer Service Chat Support Problem Solving Email Support English Language
As a Customer Support Executive at Fuaark Company, you will be responsible for providing exceptional customer service to our clients via email and WhatsApp channels. You will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and analyzing customer requirements.Responsibilities:Handling Customer Queries over Whatsapp and emailsOwnership of Customer Issues and Resolving Them on a PriorityTake full ownership of customer issues and follow through to resolution, ensuring timely and effective solutions.Ensuring Customer SatisfactionRequirements:Excellent verbal and written communication skills in English.Proven experience in a customer service role.Strong problem-solving skills and attention to detail.Proficiency in using email and messaging platforms for customer communication.Customer-centric mindset with a passion for delivering exceptional service.
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Telesales Executive (Female)

Vetron It Services

  • 1 - 2 yrs
  • 2.3 Lac/Yr
  • Surat
Chat Support Inside Sales Executive Customer Service Manager
Job descriptionRequired -Telecaller FEMALE )Location: SURAT, Gujarat, IndiaFull job description:-- To handle sales inquiries. Manage dispatch process.- To maintain sales records and report goal setting to the sales team.- To Create and distribute presentations and supporting documents to help the sales team.- Hands-on experience preparing monthly sales reports, collecting feedback, etc.- Monitor the team's progress, identify shortcomings, and propose improvements.Job Responsibilities:-- Well-qualified to work on approaching customers directly for new offers or products.- Must be able to work on the calling part.- Able to work on worksheets to update data.- Answer inquiries on time.- Support management.
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Ecommerce Executive

Agarwal Job Placement

  • 1 - 7 yrs
  • 5.0 Lac/Yr
  • Surat
eCommerce Executive Chat Support Executive Chat Process Executive Chat Support Chat Process Back Office Coordinator Back Office Incharge Backend Executive Back Office Staff Back-office Operations Walk in
We are looking for a motivated and experienced eCommerce Executive. As an eCommerce Executive, you will be responsible for managing and optimizing our online store, driving sales, and ensuring a seamless customer experience.Responsibilities:Manage day-to-day operations of our eCommerce platform, including product listings, inventory management, pricing, and promotions.Monitor website performance, analyze data, and identify opportunities to improve user experience, conversion rates, and overall sales.Implement SEO strategies to increase organic traffic and improve search engine rankings for our products.Collaborate with cross-functional teams, including marketing, design, and customer service, to ensure a consistent brand experience across all touchpoints.Stay up to date with eCommerce trends, best practices, and emerging technologies, and propose innovative ideas to drive growth and improve customer engagement.Analyze customer behavior and purchasing patterns to identify customer segments and develop targeted marketing campaigns.Monitor and respond to customer inquiries, reviews, and feedback to maintain high customer satisfaction levels.Coordinate with logistics partners to ensure timely order fulfillment and delivery.Regularly report on key eCommerce metrics and provide insights and recommendations for improvement.Requirements:Proven experience as an eCommerce Executive or similar role in managing online stores.Strong knowledge of eCommerce platforms, preferably with experience in platforms like Shopify, WooCommerce, or Magento.Familiarity with SEO best practices and experience in optimizing product listings for search engines.Proficient in using analytics tools to monitor website performance and make data-driven decisions.Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.Strong organizational skills and attention to detail to manage multiple tasks and deadlines.
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Jobs by Popular Location

Required Back Office / Data Entry Executive / Work From Home Salary 40K

SRG INFOTECH SOLUTIONS

Microsoft Office Data Entry Executive Back Office Executive Backend Computer Operator Microsoft Word Microsoft Excel Part Time Data Entry English Typing Data Typing Chat Support Email Support Executive Work From Home
SRG Infotech Solutions providing Genuine Part Time - Full Time Data Entry Project / Back Office Project/ Home Based Project and urgently Need candidate who have competency in Word , Excel, PowerPoint. Should Have knowledge of Data Entry in computer would be an added advantages.Vacancies : 99Jobs are :1) Data Typing in MS Word2) Number Entry In Excel3) Handwriting Form Filling4) Digital Form Filling Job5) Outsourcing JobRequired Skills and Qualifications:Candidate Should have working Laptop & PC at home.Can Work on Any Location across India (Work From Home).Freshers / Housewife / Retired Person are WelcomeResponsibilities:Scan And Print documents as given by CompanyReview and verify the entries of others.Maintain the records in Secure & Confidential mode.Require Complete Updation of Data on Weekly Basis.For More Details Regarding This Job Kindly Apply Now Or Contact @ ( 9 33 015 35 72 )
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Ecommerce Support (Female)

Quad Softtech

  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Surat
Ecommerce Support Customer Support Executive Technical Support Chat Support Email Support
Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email. Manage, process, and track customer Order for timely arrival of online orders. Documenting product issues, providing customer feedback and generate summarized reports to Product Managers and Operational Departments. Maintain high customer satisfaction & logistics metric scores for our online store Like, Amazon, eBay, Newegg. Data entry/analysis and reporting to support Management team. Communicate with other internal Operations, and working collaboratively with Ecommerce Channel Managers, Marketing, and Graphical Team. She understands English language well.
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Telecaller ( Female )

Vetron It Services

  • 1 - 2 yrs
  • 2.3 Lac/Yr
  • Surat
Telephone Handling Customer Service Manager Chat Support Inside Sales
Job description- Only Local Surat Candidate can apply.Full job description:-- To handle sales inquiries. Manage dispatch process.- To maintain sales records and report goal setting to the sales team.- To Create and distribute presentations and supporting documents to help the sales team.- Hands-on experience in preparing monthly sales reports, collections feedback, etc.- Monitor the team's progress, identify shortcomings, and propose improvements.Job Responsibilities:-- Well qualified to work on approaching customers directly for new offers or products.- Must be able to work on the calling part.- Able to work on worksheets to update data.- Answer inquiries on time.-Support management.
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Ecommerce Executive

Agarwal Job Placement

  • 1 - 7 yrs
  • 5.0 Lac/Yr
  • Surat
E-Commerce Executive Internet Marketing Expert Internet Marketing Manager Internet Marketer Internet Marketing Executive Internet Operations Online Sales Manager Online Data Entry Operator Online Chat Representative Online Sales Executive Chat Support Walk in
We are seeking a highly motivated and experienced E-Commerce Executive. As an E-Commerce Executive, you will play a key role in driving the growth and success of our online business. You will be responsible for managing various aspects of our e-commerce operations, including website management, online marketing, customer acquisition and retention, and sales analysis.Responsibilities:Develop and implement effective e-commerce strategies to drive online sales and achieve business goals.Manage and maintain the company's e-commerce website, ensuring a seamless user experience, accurate product listings, and efficient order processing.Collaborate with cross-functional teams such as marketing, sales, and product management to create and execute online marketing campaigns and promotions.Optimize website content and product descriptions to enhance search engine visibility and attract organic traffic.Monitor and analyze key performance indicators (KPIs) related to e-commerce, such as conversion rates, customer acquisition costs, and average order value.Identify opportunities for process improvements and implement strategies to enhance operational efficiency.Stay up to date with industry trends and best practices in e-commerce, identifying new technologies and tools that can be utilized to improve the online shopping experience.Conduct market research and competitor analysis to identify new market trends, customer preferences, and potential business opportunities.Provide excellent customer service by promptly addressing customer inquiries, resolving issues, and ensuring a positive online shopping experience.Collaborate with logistics partners to ensure timely order fulfillment, accurate inventory management, and smooth shipping and delivery processes.Requirements:Bachelor's degree in business, marketing, e-commerce, or a related field.Proven experience working in e-commerce, preferably in a similar role.Excellent communication and interpersonal skills.
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