Application Support: Provide functional support for D 365 F&O applications used within the financial services organization. Issue Resolution: Investigate, troubleshoot, and resolve application-related issues reported by end users, ensuring timely resolution to minimize business disruptions. Incident Management: Manage application-related incidents and service requests, following defined processes and ensuring proper documentation, escalation, and resolution within agreed service level agreements (SLAs). Collaboration: Collaborate with internal teams, such as development and infrastructure, as well as external vendors, to identify root causes of issues and implement effective solutions. Testing and Deployment: Coordinate and participate in the testing of deployment of application upgrades, patches, and enhancements, ensuring minimal impact on production environments. Documentation and Knowledge Sharing: Maintain accurate and up-to-date documentation of application configurations, troubleshooting steps, and known issues. Share knowledge and provide training to end users to enhance their understanding and effective utilization of the applications. Continuous Improvement: Identify opportunities for process improvement, automation, and efficiency gains within the application support function, suggesting and implementing enhancements as appropriate. Compliance and Security: Adhere to the organization's policies, procedures, and regulatory requirements, ensuring data security and privacy standards are maintained within the application support environment. Incident Reporting: Prepare and submit incident reports, status updates, and performance metrics to management and stakeholders, highlighting key trends, risks, and areas of improvement.