IC Manager

Biz Burn Management Services Private Limited

Application Support: Provide functional support for D 365 F&O applications used within the financial services organization.

• Issue Resolution: Investigate, troubleshoot, and resolve application-related issues reported by end users, ensuring timely resolution to

minimize business disruptions.

• Incident Management: Manage application-related incidents and service requests, following defined processes and ensuring proper

documentation, escalation, and resolution within agreed service level agreements (SLAs).

• Collaboration: Collaborate with internal teams, such as development and infrastructure, as well as external vendors, to identify root

causes of issues and implement effective solutions.

• Testing and Deployment: Coordinate and participate in the testing of deployment of application upgrades, patches, and enhancements,

ensuring minimal impact on production environments.

• Documentation and Knowledge Sharing: Maintain accurate and up-to-date documentation of application configurations,

troubleshooting steps, and known issues. Share knowledge and provide training to end users to enhance their understanding and effective

utilization of the applications.

• Continuous Improvement: Identify opportunities for process improvement, automation, and efficiency gains within the application

support function, suggesting and implementing enhancements as appropriate.

• Compliance and Security: Adhere to the organization's policies, procedures, and regulatory requirements, ensuring data security and

privacy standards are maintained within the application support environment.

• Incident Reporting: Prepare and submit incident reports, status updates, and performance metrics to management and stakeholders,

highlighting key trends, risks, and areas of improvement.

• Experience

  5 - 7 Years

• No. of Openings

  1

• Education

  Chartered Accountant

• Role

  IC Manager

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office