Key Responsibilities:1. Contact customers: Reach out to customers who have outstanding debts to remind them of their payment obligations.- The collection executive will be responsible for contacting customers via phone calls or emails to discuss their overdue payments.2. Negotiate payment terms: Negotiate payment plans with customers who are unable to pay the full amount at once.- This involves discussing with customers to come up with an agreeable payment plan that works for both parties.3. Update payment records: Keep accurate records of all communication with customers and their payment status.- It is important for the collection executive to maintain detailed and up-to-date records of all interactions with customers to track progress and ensure timely payments.4. Report on collection activity: Provide regular updates on collection efforts and results to management.- The collection executive will need to report on their collection activities, including successes and challenges, to keep management informed.Required Skills and Expectations:- Good communication skills: Excellent verbal and written communication skills are essential for effectively discussing payment obligations with customers.- Negotiation skills: The ability to negotiate payment terms with customers in a fair and empathetic manner is crucial for successful debt collection.- Attention to detail: A high level of accuracy in maintaining payment records and reporting collection activity is necessary.- Persistence: A determined and persistent approach to following up with customers and pursuing overdue payments is key to success in this role.- Basic computer skills: Proficiency in using basic computer programs such as Microsoft Excel and Word is necessary for updating records and reporting collection activity.