Although this is variable from dealership to dealership, their knowledge and skills generally extend to the following:Basic assessment of vehicles , including collision impact assessment.Knowing and implementing the manufacturers and dealerships policies on car service - including interval recommendations, warranty & insurance, repair and maintenance details, oil changes, spare part details, costs and prices, timelines , etc.Booking appointments , taking inventory, conducting inspections, and sending out invoices.Coordinating with the manufacturers and other sources for spare parts & other requirements.Understanding of all technical documents related to the car.Making informed recommendations based on the customers needs and wants.Identifying & explaining to the customer whats required , what has been done, how long it will take, and explanation of costs for the same.Excellent comprehension and communication skills, as well as the ability to think on their feet.