Airport Terminal Services Agent 12th Pass Jobs in Patna

We are seeking a dedicated Airport Terminal Services Agent in Patna, India. This role is ideal for individuals looking to start their career in the aviation industry, requiring minimal experience and a passion for customer service.As an Airport Terminal Services Agent, your responsibilities will include:- **Customer Assistance**: You will greet and assist passengers with check-in, baggage handling, and provide information about flights and airport services. Your friendly demeanor will help ensure a positive travel experience.- **Check-In Process**: You will manage the check-in counter, processing passengers tickets and luggage efficiently while adhering to safety and security policies.- **Problem Solving**: If issues arise, such as flight delays or cancellations, you will communicate effectively with passengers, offering solutions and alternatives to ensure customer satisfaction.- **Collaboration**: You will work closely with airline staff, security, and other airport services to maintain smooth operations and assist with any emergencies or special requests.To succeed in this role, you should have strong communication skills and be comfortable interacting with diverse groups of people. A good understanding of customer service principles is essential. You must be detail-oriented, able to follow procedures, and maintain a calm demeanor under pressure. Being reliable and punctual is crucial, as the airport environment can be busy and fast-paced. A 10th-grade education is required, and you should be ready to work full-time from the office.

As an Airport Terminal Services Agent, you will be responsible for various tasks related to passenger services at the airport terminal. Your key responsibilities will include baggage handling, ensuring lost and found procedures are followed, adhering to safety regulations, providing assistance to passengers, assisting with gate operations, and marshalling aircraft. You will also be in charge of security procedures, managing flight check-ins, handling baggage claims, and communicating effectively with passengers and colleagues. Additionally, you will be required to resolve conflicts, respond to emergencies, solve problems efficiently, work well in a team, provide excellent customer service, demonstrate good computer skills, follow boarding procedures, multitask effectively, pay attention to detail, and manage your time efficiently. No previous experience is required for this role, but a minimum education of 10th pass is necessary. This is a full-time position based in Patna, where you will be working from the office.