We are seeking a dedicated Airport Terminal Services Agent in Patna, India. This role is ideal for individuals looking to start their career in the aviation industry, requiring minimal experience and a passion for customer service.
As an Airport Terminal Services Agent, your responsibilities will include:
- **Customer Assistance**: You will greet and assist passengers with check-in, baggage handling, and provide information about flights and airport services. Your friendly demeanor will help ensure a positive travel experience.
- **Check-In Process**: You will manage the check-in counter, processing passengers tickets and luggage efficiently while adhering to safety and security policies.
- **Problem Solving**: If issues arise, such as flight delays or cancellations, you will communicate effectively with passengers, offering solutions and alternatives to ensure customer satisfaction.
- **Collaboration**: You will work closely with airline staff, security, and other airport services to maintain smooth operations and assist with any emergencies or special requests.
To succeed in this role, you should have strong communication skills and be comfortable interacting with diverse groups of people. A good understanding of customer service principles is essential. You must be detail-oriented, able to follow procedures, and maintain a calm demeanor under pressure. Being reliable and punctual is crucial, as the airport environment can be busy and fast-paced. A 10th-grade education is required, and you should be ready to work full-time from the office.