Airport Operation Job Vacancies in Gorakhpur

As an Airport Terminal Services Agent in Gorakhpur, you will be an essential part of the airport operations team. This role is ideal for freshers and requires a minimum education level of 12th pass. You will work full-time from the office, providing support to passengers and ensuring smooth airport processes.**Key Responsibilities:**- **Customer Assistance:** Greet and assist passengers at the airport, helping them with queries, boarding passes, and check-in procedures.- **Check-in Support:** Facilitate the check-in process for flights by verifying passenger documents and luggage, ensuring a hassle-free experience.- **Baggage Handling:** Coordinate the safe handling and transfer of luggage, ensuring it is loaded and unloaded efficiently to minimize delays.- **Information Dissemination:** Provide up-to-date information regarding flight schedules, gate changes, and terminal facilities to passengers and staff.- **Issue Resolution:** Handle and resolve passenger complaints or concerns promptly and professionally, ensuring customer satisfaction.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal communication skills are crucial for interacting with passengers and team members effectively.- **Customer Service Orientation:** A friendly and helpful attitude is necessary to assist passengers and create a positive atmosphere.- **Attention to Detail:** Ability to pay attention to details while processing passenger information and checking in luggage.- **Team Player:** Work collaboratively with other airport staff to ensure smooth operations.- **Problem-Solving Skills:** Ability to think quickly and resolve issues that arise during passenger interactions or operational processes.

We are excited to announce that we are looking for an experienced and pleasant experienced candidate having a pleasant personality to join us as a Ground Staff.As a Ground Staff, you will be responsible for welcoming the passengers and answering their questions. You will also be responsible for selling the airplane tickets and making reservations as and when requested.Prior work experience as a Ground Staff or a similar role in the Travel department will be an added benefit for the candidate. In addition to this, you should have a sharp eye for details for accuracy as well as extraordinary communication skills.Furthermore, you should be well aware of flight schedules, weather concerns, aircraft delays, and other factors that may affect passengers journeys. You should also have the ability to solve passengers' problems quickly.If you think you can take up these duties and responsibilities of a Ground Staff, then apply now.ResponsibilitiesWelcoming the passengers when they enter the airport.Checking the number of baggage the passenger has.Selling the airplane tickets.Making reservations as and when requested.Ensuring safety and comfort of all the passengers.Assisting passengers by answering their questions.Helping disabled passengers and kids.Verifying passengers' identities and issuing boarding passes.Conducting security scans of the passengers as well as their baggage.Loading and unloading baggage to or from the plane.Performing all the cabin related duties as and when required.Manning of check-in counters for departing passengers.Checking the stock levels of the refreshments on the plane.Offering good customer service to the passengers.call and share your cv on Hr-harshit(9336375973)