Airport Terminal Services Agent (Freshers) Gorakhpur

As an Airport Terminal Services Agent in Gorakhpur, you will be an essential part of the airport operations team. This role is ideal for freshers and requires a minimum education level of 12th pass. You will work full-time from the office, providing support to passengers and ensuring smooth airport processes.

**Key Responsibilities:**

- **Customer Assistance:** Greet and assist passengers at the airport, helping them with queries, boarding passes, and check-in procedures.

- **Check-in Support:** Facilitate the check-in process for flights by verifying passenger documents and luggage, ensuring a hassle-free experience.

- **Baggage Handling:** Coordinate the safe handling and transfer of luggage, ensuring it is loaded and unloaded efficiently to minimize delays.

- **Information Dissemination:** Provide up-to-date information regarding flight schedules, gate changes, and terminal facilities to passengers and staff.

- **Issue Resolution:** Handle and resolve passenger complaints or concerns promptly and professionally, ensuring customer satisfaction.

**Required Skills and Expectations:**

- **Communication Skills:** Strong verbal communication skills are crucial for interacting with passengers and team members effectively.

- **Customer Service Orientation:** A friendly and helpful attitude is necessary to assist passengers and create a positive atmosphere.

- **Attention to Detail:** Ability to pay attention to details while processing passenger information and checking in luggage.

- **Team Player:** Work collaboratively with other airport staff to ensure smooth operations.

- **Problem-Solving Skills:** Ability to think quickly and resolve issues that arise during passenger interactions or operational processes.

• Experience

  Fresher

• No. of Openings

  60

• Education

  12th Pass

• Role

  Airport Terminal Services Agent

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office