Woodrock Infotech

Dehradun, Uttarakhand

We are seeking a Customer Care Executive to join our team in Dehradun. This role involves managing customer interactions and ensuring satisfaction through effective communication and support.**Key Responsibilities:**- **Handle Customer Inquiries:** Respond promptly to customer queries via phone, email, or chat, providing accurate information and assistance.- **Resolve Issues:** Identify and address customer concerns, ensuring timely solutions that enhance the customer experience and build loyalty.- **Record Keeping:** Maintain detailed records of customer interactions, issues, and resolutions to ensure follow-up and track trends.- **Provide Product Information:** Educate customers about products and services, guiding them in making informed decisions.- **Feedback Collection:** Gather customer feedback to assess satisfaction levels and identify areas for improvement within the service process.- **Team Collaboration:** Work closely with other team members to share insights and improve service delivery, fostering a supportive environment.**Required Skills and Expectations:**Candidates must possess at least one to two years of experience in a customer care or related role. A minimum education requirement of 12th grade is necessary. Strong communication skills, both verbal and written, are essential to interact effectively with customers. Candidates should be patient, empathetic, and able to handle difficult situations with confidence. Proficiency in using computers and managing multiple communication channels is also expected. A team-oriented attitude, alongside a commitment to providing excellent customer service, is highly valued.

Job Title: Customer Care Executive Company: Woodrock InfotechLocation: DehradunJob Type: Full-timeJob Description:Woodrock Infotech is looking for Customer Care Executives for the Swiggy Chat Process. The candidate will be responsible for handling customer queries through chat and calls, resolving issues efficiently, and ensuring a high level of customer satisfaction.

We are looking for energetic and customer- focused individuals to join our customer care team . As a Customer Care Executive, you will be responsible for handling client queries, resolving issues, and ensuring customer satisfaction .Experience: 06 months (Freshers can apply)Salary: 12,000 20,000Working Days: 6 days a weekShift: Rotational (including Night Shifts)Responsibilities:* Handle inbound calls and customer queries* Provide accurate information and resolve customer issues* Maintain customer satisfaction and meet daily targetsRequirements:* Excellent communication skills ( English)* Basic computer knowledge* Comfortable working in rotational and night shiftsBenefits:* Attractive Salary + Performance incentives* Career growth opportunities.Job Types: Full-time, FresherPay: 12,000.00 - 20,000.00 per monthBenefits:Health insuranceProvident FundWork Location: In person

* Exciting Job Opportunity! **Hello!*We're thrilled to announce that Woodrock Infotech is hiring Part-time/Full-time Customer Care Executives at our Dehradun location!*Job Details:* Designation: Customer Care Executive Company: Woodrock Infotech Pvt Ltd. Salary:- Part-time: Upto 7,000/month- Full-time: Upto 15,000/month Location: Plot No. 41, IT Park, Sahastradhara Road, Govind Vihar, Dehradun - 248001, Uttarakhand (Doon IT PARK)*Interested in this job? *Please respond with: Yes, I'm interested! and drop a text to: +91 7017969255We look forward to hearing from you!