Customer Support Executive - Dehradun

We are seeking a Customer Care Executive to join our team in Dehradun. This role involves managing customer interactions and ensuring satisfaction through effective communication and support.

**Key Responsibilities:**

- **Handle Customer Inquiries:** Respond promptly to customer queries via phone, email, or chat, providing accurate information and assistance.

- **Resolve Issues:** Identify and address customer concerns, ensuring timely solutions that enhance the customer experience and build loyalty.

- **Record Keeping:** Maintain detailed records of customer interactions, issues, and resolutions to ensure follow-up and track trends.

- **Provide Product Information:** Educate customers about products and services, guiding them in making informed decisions.

- **Feedback Collection:** Gather customer feedback to assess satisfaction levels and identify areas for improvement within the service process.

- **Team Collaboration:** Work closely with other team members to share insights and improve service delivery, fostering a supportive environment.

**Required Skills and Expectations:**

Candidates must possess at least one to two years of experience in a customer care or related role. A minimum education requirement of 12th grade is necessary. Strong communication skills, both verbal and written, are essential to interact effectively with customers. Candidates should be patient, empathetic, and able to handle difficult situations with confidence. Proficiency in using computers and managing multiple communication channels is also expected. A team-oriented attitude, alongside a commitment to providing excellent customer service, is highly valued.

• Experience

  1 - 2 Years

• No. of Openings

  10

• Education

  12th Pass

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Face interview location

  3rd Floor, Plot No. 41, I. T. Park Rd, Doon IT Park, Shashtradhra Road, Govind Vihar, Dehradun, Utta