VMS Bathware Pvt. Ltd.

Mayapuri, Delhi

Job description:- Maintain, and repair faucet systems, faucet fittings, flush valves, sanitary, and drainage systems. Diagnose and resolve faucet issues such as leaks, clogs, product damage, and system malfunctions. Routine maintenance on faucet systems to prevent future problems and ensure optimal performance such as leaks, inspecting pipes, and drain cleaning. Repair or replace damaged spare parts, faucets, sanitary and other faucet components Adhere to all relevant company policies & safety regulations. Polite and effectively communication with customers to explain the nature of the problem and procedure of the solution. Ensure customer satisfaction is first priority under company policies. Maintain records of work performed, used spare parts, and all expenses. Train and supervise junior or new joiner. Maintain & care for tools and equipment, ensuring they are in good working condition. Regularly visit to the Distributers, Dealers to build strong relation between us and to check display products. Read & understand product technical drawings, blueprints, & manuals to plan faucet installations.Education, Skills & Requirement:- ITI/Diploma/B.E./BTech (Plumbing/Mechanical). Experience in bath fittings/service will be a plus. Skilled in installation, troubleshooting & basic technical drawings will be a plus. Strong customer communication & problem-solving abilities. Open to field travel; capable of managing records and guiding juniors (DL preferred)

Job description:Respond to customer inquiries via call, email, chat and other communication channels and registered complaints.Close the complaint and update via call, email, chat and other communication channels.Receive customer feedback about service quality, technician behavior, problem solving quality.Replacement email to the sanitaryware division for customer product replacement.Assign technician (old/new) to the customer complaint.Update technician to customer complaint and provide all needed spare parts.Spare parts dispatch to the technician/customer/dealer.Follow up with technician/customer/dealer to install spare parts timely.Maintain MSL for Spare parts.Skills & requirements:-- Candidate must be graduate -Candidte should have good knowledge of MS Excel, google sheet. - Candiadate should have good communication skiils -Candidate must be having good email writing skills.

Register customer complaints and ensure timely resolution with professional manners. Doing feedback call & solving queries and issues. Maintain and update customer databases using Excel and Google Sheets. Maintain proper documentation for all interactions and activities with accuracy.Key Requirements: Minimum 1 year in a customer service or support role. Proficiency in Microsoft Excel and Google Sheets. Strong communication and attention to detail. Ability to handle customer complaints professionally and empathetically. Preferred: Experience in working with customers , Only female candidate (Female).