L1 Remote Support Engineer

Key Skills

Windows OS Remote Support Engineer L1 Remote Support Engineer Network Engineer Network Analyst

Job Description

Taking ownership of customer issues reported and seeing problems through to resolution

Following COMPANY S standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Research and identify solutions to solve the issues

Diagnose and troubleshoot technical issues.

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Properly escalate unresolved issues to Service In-charge / Service Manager

Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Prepare accurate and timely reports as per company policy.

Document technical knowledge in the form of notes and manuals

Maintain jovial relationships with clients

Ensure additional revenue generation from all customers sites.

Be updated with latest technologies and technical skills and keep tool kit and calibrated Multi meter etc. always available with you.

Ensure customer satisfaction.

Experience : 1 - 2 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : L1 Remote Support Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India

About Three Ess Computer Services India Pvt Ltd

On 24th May 1994 when a modest beginning was made by starting an office space in Station Plaza, Bhandup, Mumbai.

Since then there is no looking back. With well-equipped and well-furnished office with all latest infrastructure, to provide Services in IT Fields for all kind of Hardware, Software, Severs, Annual maintenance Services to our esteemed Clients.

We are "premier business partners" to Hewlett Packard and are HP STAR certified to provide solutions of various HP high-end mission critical products. We are also HP authorized service partners.

You will all appreciate that we have always chosen values over volumes, honesty over temptations and long term view over short term benefits. These professional mantras have earned us strong patronage and goodwill from our beloved clients, professional associates and society at large.
Read More...

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