Windows OS Remote Support Engineer L1 Remote Support Engineer Network Engineer Network Analyst
Taking ownership of customer issues reported and seeing problems through to resolution
Following COMPANY S standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Research and identify solutions to solve the issues
Diagnose and troubleshoot technical issues.
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Properly escalate unresolved issues to Service In-charge / Service Manager
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports as per company policy.
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Ensure additional revenue generation from all customers sites.
Be updated with latest technologies and technical skills and keep tool kit and calibrated Multi meter etc. always available with you.
Ensure customer satisfaction.
Experience : 1 - 2 Years
No. of Openings : 1
Education : Any Bachelor Degree
Role : L1 Remote Support Engineer
Industry Type : IT-Hardware & Networking / IT-Software / Software Services
Gender : [ Male / Female ]
Job Country : India
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