Kaapi Solutions India Opc Private Limited

Delhi

Service HeadPosition: Service HeadIndustry: Coffee (Coffee Vending Machines, Grinders)Experience: 12-15 yearsSalary Offered: 16-18 LPAKey Responsibilities:Service Operations Management:Lead the end-to-end service operations, including installation, preventive maintenance, and repairs of coffee vending machines and grinders.Develop and implement service strategies to ensure operational excellence and customer satisfaction.Team Leadership:Build, manage, and mentor a high-performing service team, ensuring clear communication of goals and responsibilities.Conduct regular training sessions for team members to stay updated on the latest technologies and practices in the coffee industry.Customer Relationship Management:Act as the primary point of contact for escalated service-related concerns.Build long-term relationships with key customers by ensuring prompt and effective service delivery.Inventory and Spare Parts Management:Monitor and manage inventory of spare parts to ensure seamless operations.Coordinate with vendors and procurement teams for timely availability of required components.Performance Metrics and Reporting:Establish key performance indicators (KPIs) for the service team, including response times, first-time fix rates, and customer feedback scores.Prepare and present periodic reports to senior management, providing insights and recommendations for improvement.Cross-Functional Coordination:Work closely with sales, operations, and technical teams to address customer requirements and support business growth.Provide feedback to R&D and manufacturers regarding product performance and customer feedback.Key Requirements:Industry Expertise:In-depth experience in the coffee industry, specifically with coffee vending machines and grinders.Strong understanding of service workflows and customer needs in this niche.Experience:12-15 years of service management experience, with at least 5 years in a leadership or team

Conduct outbound calls to potential customers from provided databases or cold calling lists.- Research and identify potential sales opportunities through various sources.- Qualify leads based on predetermined criteria and gather relevant Information.- Sales Pitch and Product service Promotion Engage with prospects over the phone and deliver compelling sales pitches.- Present product or service features and benefits to potential customers.- Handle objections, address concerns. and highlight unique selling points.- Relationship Building and Customer Management Establish rapport and build relationships with potential customers.- Maintain regular follow-ups with leads to nurture and convert them into sales.- Provide accurate and up-to-date information about products or services.- Upsell and cross-sell additional products or services to existing customers.- Meet or exceed assigned sales targets and quotas.CRM And Data Management- Update customer information, sales activities, and interactions in the CRM system.- Maintain accurate records of sales activities, sales pipeline, and customer information.- Generate reports on sales performance, lead conversion, and other relevant metrics.Qualifications And Requirements- Proven experience in tele-sales or telemarketing, preferably in a B2B or B2C environment.- Excellent verbal communication skills with a confident and persuasive demeanour.- Strong negotiation and objection handling abilities.- Ability to work in a target-driven environment and meet sales goals.- Good understanding of sales principles and techniques.- Proficiency in using CRM software and other sales tools.- Self-motivated with a proactive and resilient attitude.- Excellent time management and organizational skills.- High school diploma or equivalent; additional education in sales or marketing a plus.

Planning and execution of branding campaigns with brand strategy and communication. Digital and social media plans planning and execution (includes Keyword management andplanning) Campaign execution and competition monitoring and analysis. Developing creative marketing campaigns ideas to initiate and plan UGC-related content toengage users and drive brand awareness. Creating the content roadmap for knowledge sharing, live sessions, and other engagementactivities for social media handles. Maintain frequency on social media handles to keep followers engaged and executeboosting campaigns during product launches. Marketing resource/assets management for product launches, video production, PRactivities, and aiding in managing and negotiating with influences, KOLs, celebrities, andagencies. End to end influences/KOL/agencies/vendors management. (Planning, negotiation, dealing,etc.) Coordinated and managed assets needed to execute BTL and PR campaigns. End-to-End launch event/activation planning and execution.Experience: 4-5 Years of proven experience as a Community /Marketing/Brand Manager (CommunityBuilding/Social Media/Offline Events etc.)Qualification & Skills: - MBA (Preferably in Marketing) Excellent Communication (Verbal & Written) Experience launching community initiatives (E.g., building an online forum. Launching anambassador program, creating an event series online/Offline) Attention to detail Ability to identify and track relevant community metrics Knowledge of Online Marketing and Offline Marketing (BTL)

Researching, planning, and implementing new target market initiatives. Pursuing leads and moving them through the sales cycle. Developing quotes and proposals for prospective clients Attending conferences and industry events Handle the processing of all orders with accuracy and timelines. Setting goals and developing plans for business and revenue growth. Developing growth in the company through increased sales and customer acquisition. Develop relationships with prospective clients, while maintaining existing client relationships Partner with sales teams to create contract-winning proposals for current and prospective clients Finding and retaining clients, encouraging extant clients to purchase added products or features Able to achieve targets on Monthly/annual basis.