Efficacy AMS PVT LD

Chennai, Tamil Nadu

Roles and Responsibilities: To ensure the fraud exposure & loss is minimized by identifying the fraud at the earliest Handling the Alerts as per the Guidelines* Interaction with Customer has to be carried-out as per the Talk-Off * in Polite & Soft Manner Get the complete details updated in the system for all Identified frauds. Once fraud is Identified the required process has to be followed as per the post fraud Identification Guidelines. To ensure that the frauds are Identified at the first attempt. Proactive Identification of the suspected compromised cards/accounts and to initiate necessary action to prevent fraudulent attemptsDesired Candidate Profile: Should be Graduate fresher or experienced (preferred) Should be able to work in Rotational shifts and night shift. This is a 24X7 unit and hence should be able to work during holidays as well. Should have good communication skill. Candidates knowing Hindi will be given additional preference.Perks and Benefits: PF ESIC Gratuity

Role & Responsibilities: Purpose of the Job: The position will be responsible for resolving customer queries over the phone daily, thereby providing efficient customer service. This position also requires cross-selling banking products to our existing customers over the phone. Handling and resolving customer complaints/ queries over the phone Providing customers with relevant product and service information Cross-selling various banking products to customers over the phone This involves the sales process too Should be flexible working in shiftsKey skills: Should have good communication skills Perks and Benefits: PF ESIC Gratuity Qualification & Experience: Graduate with 1 to 4 years of Calling experience. Age: 18 - 28 yearsGender: Male/Female Salary: Rs.21,500/- Gross + incentives

Roles & Responsibilities: Handling and resolving customer complaints/ queries over the phone Providing customers with relevant product and service information Cross-selling various banking products to customers over the phoneDesired Candidate Profile: Should be Graduate fresher or experienced (preferred) Should be able to work in Rotational shifts and night shifts. This is a 24X7 unit and hence should be able to work during holidays Should have good communication skills. Perks and Benefits: PF ESIC GratuityQualification & Experience:Graduate with 0 to 4 years of Calling experience.Age: 18 - 28Salary: 12,500 - 21,500/- Gross + incentivesWork Location: Adyar, Mount road, Nungambakkam, Vadapalani