Direct Banking Voice Process

Efficacy AMS PVT LD

0 - 2 Years
50 Openings
1.3 - 2.8 Lac/Yr
Face-to-Face interview
Adyar, Chennai

Key Skills

Good Communication Skills Voice Process Executive

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Job Description

roles and responsibilities:

• to ensure the fraud exposure & loss is minimized by identifying the fraud at the earliest

• handling the alerts as per the guidelines*

• interaction with customer has to be carried-out as per the talk-off * in polite & soft manner

• get the complete details updated in the system for all identified frauds.

• once fraud is identified the required process has to be followed as per the post fraud identification guidelines.

• to ensure that the frauds are identified at the first attempt.

• proactive identification of the suspected compromised cards/accounts and to initiate necessary action to prevent fraudulent attempts

desired candidate profile:

• should be graduate fresher or experienced (preferred)

• should be able to work in rotational shifts and night shift. this is a 24x7 unit and hence should be able to work during holidays as well.

• should have good communication skill. candidates knowing hindi will be given additional preference.

perks and benefits:

• pf

• esic

• gratuity