Job Title: Voice Process Trainee (Fresher)Job Summary:We are hiring enthusiastic and customer-focused freshers for Voice Process roles. The candidate will be responsible for handling customer interactions, resolving queries, and providing excellent service over calls.Key Responsibilities:Handle inbound and/or outbound customer callsAddress customer queries and provide accurate informationResolve issues efficiently and ensure customer satisfactionMaintain proper call records and documentationFollow company guidelines and communication protocolsEligibility Criteria:Qualification: Intermediate (12th) / GraduationFreshers are welcome to applyGood communication skills in English (additional languages are a plus)Work Details:Shift Timing: Between 8:00 AM - 8:00 PMShift Type: Rotational shifts (9-hour workday)Joining: Immediate joiners preferredRequired Skills:Good verbal communication and listening skillsBasic computer knowledgeCustomer handling and problem-solving abilityPositive attitude and willingness to learn