US Onboarding Associate (1-6 Years)

Job Description:

We are looking for experienced professionals to support a US-based staffing client in I-9 compliance

verification and onboarding processes. The role involves handling live video interactions, document

verification, follow-ups and ensuring completion of onboarding activities in accordance with US

compliance requirements.

The individual will be responsible for working on all allotted cases, making outbound calls and coordinating

with candidates to ensure timely completion of onboarding steps. This role requires high

accuracy, strong communication skills and strict adherence to data security protocols while handling

sensitive personal identification documents.

Responsibility:

• Schedule and conduct live video verification calls.

• Verify identity through face match, ID match, and document validation as per acceptable

document guidelines

• Request resubmission of unclear, incomplete, or non-compliant documents and upload verified

copies into the system

• Follow up with candidates who have not completed onboarding using calls, email and messaging

tools

• Identify duplicate profiles and escalate discrepancies as per defined process

• Ensure candidate profiles are complete, accurate and moved to the employee stage upon

completion

• Work on all allotted cases and make calls accordingly to meet process timelines

• Maintain strict confidentiality and comply with clean desks and secure working environment

requirements

• Attention to detail is mandatory due to compliance-sensitive nature of the role

• Be open to cross-training on other processes or departments as per workload and business

requirements

Requirements:

• Minimum Graduate (Bachelor’s Degree mandatory)

• Minimum 1+ year of experience handling US voice process / US calls

• Experience in I-9 verification and compliance is a strong advantage

• Experience of handling live video interactions with candidates preferred

• Excellent English communication skills (Neutral accent mandatory)

• Ability to interact professionally with US candidates and stakeholders

• Strong attention to detail and compliance orientation

• Ability to work in US shift (10 AM - 7 PM EST, flexible ±1 hour)

• Willingness to work in a secure environment handling sensitive documents

• A strong and thorough background verification will be conducted prior to onboarding

• Experience

  1 - 6 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  US Onboarding Associate

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Face interview location

  Inspiroz IT Services Pvt. Ltd. Unit no 201-204, Sector 2, Building no 5, Millennium Business Park,