Inspiroz IT services Pvt Ltd

Ghansoli, Navi Mumbai

Job Description:We are looking for experienced professionals to support a US-based staffing client in I-9 complianceverification and onboarding processes. The role involves handling live video interactions, documentverification, follow-ups and ensuring completion of onboarding activities in accordance with UScompliance requirements.The individual will be responsible for working on all allotted cases, making outbound calls and coordinatingwith candidates to ensure timely completion of onboarding steps. This role requires highaccuracy, strong communication skills and strict adherence to data security protocols while handlingsensitive personal identification documents.Responsibility: Schedule and conduct live video verification calls. Verify identity through face match, ID match, and document validation as per acceptabledocument guidelines Request resubmission of unclear, incomplete, or non-compliant documents and upload verifiedcopies into the system Follow up with candidates who have not completed onboarding using calls, email and messagingtools Identify duplicate profiles and escalate discrepancies as per defined process Ensure candidate profiles are complete, accurate and moved to the employee stage uponcompletion Work on all allotted cases and make calls accordingly to meet process timelines Maintain strict confidentiality and comply with clean desks and secure working environmentrequirements Attention to detail is mandatory due to compliance-sensitive nature of the role Be open to cross-training on other processes or departments as per workload and businessrequirementsRequirements: Minimum Graduate (Bachelors Degree mandatory) Minimum 1+ year of experience handling US voice process / US calls Experience in I-9 verification and compliance is a strong advantage Experience of handling live video interactions with candidates preferred Excellent English communication skills (Neutral accent mandatory) Ability to interact professionally with US candidates and stakeholders Strong attention to detail and compliance orientation Ability to work in US shift (10 AM - 7 PM EST, flexible 1 hour) Willingness to work in a secure environment handling sensitive documents A strong and thorough background verification will be conducted prior to onboarding

Primary Responsibilities:We are seeking an experienced Server Administrator to provide support for Microsoft/VMWare based systems. The role includes excellent troubleshooting for our clients IT issues and supporting their variety of applications andtechnology needs.Our ideal candidate will bring: Minimum relevant 5+ years IT support experience (Windows/ESXi operating systems) Strong working knowledge of: Windows, Networking, EmMail systems, Hardware installations, Servers andother related technologies. A passion for technology, innovation, and making a difference Exceptional documentation skills An eagerness to learn and improve A positive personality, attitude & a Team player. Can thrive under pressure and meet deadlines Ability to be adaptable, flexible, and a multi-tasker Excellent Verbal & written communication skillsTech Skills - Strong Working knowledge on Windows Servers 2012/2016/2019 Administration and troubleshooting of Windows File/Print and Application Servers Troubleshooting on Active directory servers, sites, and services & events. Install, Management and administration experience of ESXi clusters and Hyper V Clusters Experience with Server Hardening on Microsoft and ESXi platforms Hands on experience with PowerShell scripting, automation and Group policy administration Review reports from RMM tools to identify trends and system health and forecast issues Level 2 escalation support for server issues Deployment and administration patch management Hands on experience of Microsoft Office/ Office 365/G-suite, SPAM filters Hands on experience of Printers & Antivirus: management & configuration Advanced-Backup configuration & managementExperience in Azure/AWS Cloud Admnistration