Hiring Freshers || Ticket Support Executive

We are seeking a dedicated Ticket Support Executive to join our team in Ranchi. This entry-level position is ideal for recent graduates or individuals with up to one year of experience in customer service. The role involves assisting customers with their inquiries and ensuring a smooth ticket resolution process.

Key Responsibilities:

1. Customer Assistance: Respond promptly to customer inquiries via ticketing systems, ensuring clear communication and understanding of their needs.

2. Issue Resolution: Investigate and resolve technical issues raised by customers, coordinating with relevant teams as necessary to provide effective solutions.

3. Documentation: Maintain accurate records of customer interactions and support tickets, updating information as needed to reflect progress and resolutions.

4. Feedback Collection: Gather customer feedback on the support process and suggest improvements to enhance the overall customer experience.

5. Team Collaboration: Work closely with other team members to share knowledge, improve processes, and ensure consistent support delivery.

Required Skills and Expectations:

Candidates should have completed their 12th grade education and possess strong communication skills. An ability to troubleshoot basic issues and a willingness to learn new systems are essential. A good understanding of customer service principles will be beneficial.

We expect a positive attitude, attention to detail, and a commitment to helping customers. The ideal candidate should be able to work efficiently in an office environment, embracing collaboration and teamwork.

• Experience

  0 - 1 Years

• No. of Openings

  30

• Education

  12th Pass

• Role

  Ticket Support Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office