Hiring For 12th Pass Freshers - Ticket Support Executive

As a Ticket Support Executive, you will be responsible for providing excellent customer support and handling ticket inquiries effectively. This role is crucial for ensuring customers receive timely assistance and satisfactory resolutions to their issues.

Key Responsibilities:

- Respond to Customer Inquiries: You will handle incoming support requests via tickets, ensuring that each one is acknowledged and addressed promptly.

- Troubleshoot Issues: Identify and diagnose problems reported by customers, providing step-by-step solutions to resolve their issues efficiently.

- Maintain Accurate Records: Document all customer interactions and resolutions in our ticketing system to track issues and solutions for future reference.

- Follow Up with Customers: After resolving a ticket, you will reach out to customers to ensure their issues are fully resolved and they are satisfied with the service provided.

- Collaborate with Team Members: Work closely with other support team members to share knowledge and resolve complex issues that may require team effort.

Required Skills and Expectations:

Candidates should possess strong communication skills, as you will be interacting with customers directly. A basic understanding of troubleshooting methods is essential. Attention to detail is important, as you will need to maintain accurate logs and follow up on unresolved issues. Being a team player is critical, as collaboration with colleagues will aid in resolving more challenging tickets. An ability to work in a fast-paced environment and adapt to changing requirements is also expected. A positive attitude and a willingness to learn will greatly benefit your growth in this role.

• Experience

  0 - 1 Years

• No. of Openings

  21

• Education

  12th Pass

• Role

  Ticket Support Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Age Limit

  18 - 28 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Joining Bonus, Travel Allowance (TA), Health Insurance, Food/Meals

• Face Interview Location

  4th Floor, Jupitara Place, GS Rd, ABC Point, Sree Nagar, Guwahati, Assam-781005.